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Casa Firenza

Property class: 5 and above

Photo gallery for Casa Firenza

A multi-level outdoor area with a wooden staircase, metal railings, and hanging pendant lights.
A view of a historic building with a bell tower and domes, viewed from a balcony with a wrought iron railing.
A modern living room with a flat-screen TV, a dining area, and a kitchen.
A hotel lobby with a brick wall, a wooden staircase, and a bar area with shelves of bottles.
A hotel room with a large bed, a desk, a chair, and a balcony with curtains.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Business services
  • Bar
The current price is NZ$289
12 Oct - 13 Oct

Explore the area

View map
Simon Bolivar, entre Luis Cordero y Benigno Malo, Cuenca, 010101
  • Place, Calderon Park
    ‪1 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪9 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

A bedroom with a large bed, a TV, a chandelier, and a brick archway.

Standard Room, 1 Queen Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio Suite, Multiple Beds, City View

A modern hotel room with a wooden floor, a bed, a TV, a desk with a chair, and a staircase with red railings.

Deluxe Studio Suite, Multiple Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Comfort Double Room, 2 Queen Beds

A modern hotel room with two beds, a bedside table with a lamp, and a large window.

Comfort Double Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed

A modern hotel room with a large bed, bedside tables, a wall-mounted light fixture, and a small kitchen area.

Deluxe Room, 1 Queen Bed

  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Cuenca

Casa Firenza puts you in the heart of Cuenca, connected to a railway/underground station and within steps of Calderon Park and Cúpulas Lookout. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and free cooked-to-order breakfast. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a free manager's reception, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of free self parking. .Places within a 5-minute walk of this 5-property class Downtown Cuenca hotel include New Cathedral of Cuenca and Convent of the Assumption.

What's nearby

  • Calderon Park - 1 min walk - 0.1 km
  • New Cathedral of Cuenca - 2 min walk - 0.2 km
  • Plaza Rotary Market - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 9 min walk - 0.8 km
  • Alejandro Serrano Aguilar Stadium - 15 min walk - 1.3 km

Getting around

  • 14n - Antonio Borrero Station - 3 min walk
  • Gaspar Sangurima Tram Station - 9 min walk
  • Cuenca (CUE-Mariscal Lamar) - 11 min drive

Restaurants

  • ‪Chocolateria Dos Chorreras - ‬2 min walk
  • ‪Raymipampa - ‬1 min walk
  • ‪Mansion Matilde - ‬1 min walk
  • ‪Café Del Parque - ‬1 min walk
  • ‪Coppelia Restaurante - ‬3 min walk

About this property

Casa Firenza

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

The luxury Casa Firenza also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Cuenca hotel.

  • 7 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Coffee shop
Casa Firenza offers 7 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Bathrooms include a shower with a rainfall showerhead, slippers and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, computer monitors and printers. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free 24-hour offsite parking within 600 metres; reservations required
  • Offsite parking; reservations required
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium satellite channels
  • Streaming services

Food and drink

  • Chef service
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Computer monitor
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Printer
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Firenza

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Firenza Hotel
Casa Firenza Cuenca
Casa Firenza Hotel Cuenca

Frequently asked questions

Is parking available at Casa Firenza?

Yep, Casa Firenza has a free self car park.

How much does it cost to stay at Casa Firenza?

As of 8 Oct 2026, prices found for a 1-night stay for 2 adults at Casa Firenza on 12 Oct 2026 start from NZ$289, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Casa Firenza serve breakfast?

Sure does, free cooked-to-order breakfast is available daily between 8:00 AM and 11:30 AM.

Is there a free airport shuttle available at Casa Firenza?

No, Casa Firenza does not offer an airport shuttle service.

Is there a bar or restaurant at Casa Firenza?

Yep, Casa Firenza has 2 restaurants.

What time are check-in & check-out at Casa Firenza?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Firenza?

No, pets and service animals are not allowed.

Casa Firenza Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 2 out of 30 reviews

10/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Presidential Suite, and it was amazing!! The suit was as good as it gets, the hotel itself was gorgeous, terrific service, wonderful restaurant, and PERFECT location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Good restaurant, service is great, restaurant is amazing, a bit slow breakfast
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. The staff is really accommodating and friendly. They will try to go out of their way to help you. Stayed in the Jr. Suite, which was spacious and cleaned daily by the staff. There’s two restaurants on site, which offer great food. The included breakfast has many options
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful and clean Staff went above and beyond. Very friendly beyond helpful.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room where I was very small and smell food the kitchen was below all the rooms
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean and in the heart of the historical city. Can’t emphasize how well maintained and safe this hotel is. Gorgeous views and great food too! Rooms are spacious and clean.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, porque está en el centro de la ciudad Todo lo tiene cercano
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
todo muy bueno buen servicio
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The perfect selection. Restaurants, Heladerías, frente a Parque Calderon y Catedral. Cerca de todo. Excelente servicio, limpieza y atención. 200%.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
La habitacion muy bien. El personal espectacular
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Atencion
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, gran servicio.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel muy lindo y nuevo, pero con deficiencias de atención. Personal amable pero sin experiencia. Diseño y decoración espectacular. Super buena ubicación. Detalles como la puerta de la habitación que no tenía seguro (teníamos que atrancarla con una maleta para que no quede abierta, nunca la pudieron arreglar), Aire acondicionado dañado (esencial porque las habitaciones son muy calientes) hacía mucho sonido y no pudieron arreglarlo… Organizaron un transfer al aeropuerto para 2 personas a pesar de que éramos 4, tuvimos que salir a buscar un taxi en la madrugada. No volveríamos más...
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la mejor ubicación de la ciudad de Cuenca, frente al parque calderón, la suite tiene una vista increible de la catedral y esta renovada todas las hab volveria siempre
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Muy recomendado el hotel, por su ubicación, instalaciones y servicio!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023