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Mansión Alcázar Boutique Hotel

4.0 star property
Upscale Cuenca hotel in Downtown Cuenca with full-service spa

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Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Courtyard
Terrace/patio
Traditional Suite, 1 King Bed | View from room
Courtyard
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Breakfast included
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • Popular LocationCalderon Park5 min walk
  • Popular LocationNew Cathedral of Cuenca5 min walk
  • Popular LocationRío Tomebamba & Calle Larga13 min walk
  • AirportCuenca (CUE-Mariscal Lamar)6 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Sofa bed
  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Private bathroom
Bathrobes
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Separate bedroom
Premium bedding
Private bathroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Cuenca

Mansión Alcázar Boutique Hotel places you in the centre of Cuenca, steps from San Cenaculo Church and within a short 5-minute stroll of Church of Santo Domingo. Highlights at this boutique hotel include a full-service spa, a restaurant and free cooked-to-order breakfast. .A pampering day can include hot stone massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, CASA ALONSO, serves local and international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 452 square feet (42 square metres) of event facilities include 12 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a sauna and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 4-property class Downtown Cuenca hotel include San Sebastian Plaza and Calderon Park.

What's nearby

  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 5 min walk
  • Río Tomebamba & Calle Larga - 13 min walk
  • Alejandro Serrano Aguilar Stadium - 19 min walk
  • Mall del Rio - 6 min drive

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • Raymipampa - 5 min walk
  • Negroni - 6 min walk
  • Hot Dog del Tropical - 5 min walk
  • Cuenca Beer Company - 5 min walk
  • Yaw - 5 min walk

About this property

Mansión Alcázar Boutique Hotel

Upscale Cuenca hotel in Downtown Cuenca with full-service spa
Mansión Alcázar Boutique Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 12 meeting rooms are available. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the business-friendly Mansión Alcázar Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cuenca hotel is smoke free.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mansión Alcázar Boutique Hotel offers 19 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Built in 2001
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Mansión Alcázar Boutique Hotel?

Mansión Alcázar Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mansión Alcázar Boutique Hotel?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Mansión Alcázar Boutique Hotel on 15 May 2024 start from NZ$187.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Mansión Alcázar Boutique Hotel?

Yep, there is an onsite spa at Mansión Alcázar Boutique Hotel. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

What makes Mansión Alcázar Boutique Hotel a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mansión Alcázar Boutique Hotel.

Does Mansión Alcázar Boutique Hotel serve breakfast?

Yep, travelers give high marks to the free cooked-to-order brekkie here! Available daily from 7 AM to 10 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mansión Alcázar Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mansión Alcázar Boutique Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mansión Alcázar Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mansión Alcázar Boutique Hotel?

No, only service animals are allowed.

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 222 reviews" "
Rating 8 - Good. 20 out of 222 reviews" "
Rating 6 - Okay. 6 out of 222 reviews" "
Rating 4 - Poor. 5 out of 222 reviews" "
Rating 2 - Terrible. 7 out of 222 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible quiet and upscale place in the heart of Cuenca
Stayed 2 nights in Dec 2023

10/10 Excellent

Anand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- beautiful gardens — excellent help from the staff
Stayed 3 nights in Jan 2024

8/10 Good

Mayron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito para disfrutar en familia unas habitaciones espectaculares bella vista queda en pleno corazón de la ciudad excelente 👌 servicio
Stayed 3 nights in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was elegant and inviting. I loved the antiques and the garden. This place is very close to everything. The hospitality of the entire staff is top notch.
Stayed 2 nights in Jan 2024

2/10 Terrible

Karla

Stayed 1 night in Dec 2023

2/10 Terrible

Juan

Stayed 1 night in Dec 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and charmingly appointed with an eclectic array of antique furnishings and accessories. We had to call the front desk for more hangers, but there was enough closet and drawer space for us to store away all of our clothing—but not all of our shoes, unfortunately. There was a welcome note with a little crystal dish of enormous and delicious strawberries, as well as a couple of Pacari chocolates (be sure to visit them across the street). Bathrobes were provided (but not slippers), and we were pleased to find L’Occitane amenities in the bathroom. The bathroom was a little small for a suite, with just a walk-in shower and a and a single vessel sink mounted on an antique dresser. The towels provided were not very plush and appeared to be years-old. We slept reasonably well in the king-sized bed, but we were disappointed but the poor quality of the linens and pillows (thin and lumpy, with a synthetic fill). Also disappointing was the included breakfast at La Cocotte restaurant (it is no longer “Casa Alonso”). As other reviewers have noted, the offerings were rather meagre. Overall, we really enjoyed our three-night stay at Mansion Alcazar. It’s a handsome hotel in a perfect location, and the staff is so friendly and hospitable. I appreciate the building’s heritage, and the charm of the antique furnishings, but most of them now need to be reupholstered. It is also time to replace and upgrade the mattresses and bedding.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous garden, lobby, and room decor
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Beautiful garden! Excellent location
Stayed 2 nights in Dec 2023

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at their gem in Cuenca
Great room - we had booked a king bedroom and got a 2 room suite which had a a large living area with beautiful antique furniture and an updated bedroom. The attached bathroom had L’occitane toiletries and was completely updated. The hotel ambience was fantastic combining the antique/grand with the modern , nice lobby , beautiful garden dining area and evening events. Most importantly, the front desk team of Dominica and Veronica were exceptional and truly went above and beyond.
Stayed 3 nights in Nov 2023