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NASS Pinar del Lago

3.5 star property

Photo gallery for NASS Pinar del Lago

Terrace/patio
LED TV
LED TV
Hallway
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is NZ$68
31 May - 1 June

Explore the area

View map
Avenida Ordoñez Lasso e Higuerillas, Cuenca, 010111
  • Place, San Sebastian Plaza
    ‪10 min drive‬
  • Place, San Francisco Plaza Market
    ‪11 min drive‬
  • Place, University of Cuenca's Orchid Garden
    ‪11 min drive‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

Superior Single Room, 1 King Bed, Private Bathroom, Garden Area

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area | Living area

Superior Double Room, 2 Queen Beds, Private Bathroom, Garden Area

  • River view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area

Standard Triple Room, Private Bathroom, Garden Area

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area

Superior Triple Room, Private Bathroom, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 35 sq m
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

About the area

Cuenca

At NASS Pinar del Lago you'll be 2.6 km (1.6 mi) from San Sebastian Plaza and 2.7 km (1.7 mi) from Museum of Modern Art. Highlights at this hotel include free continental breakfast, free self-parking and a free airport shuttle. .This business-friendly hotel offers free WiFi in public areas, a business centre and dry cleaning/laundry services. Additionally, you'll find a coffee shop/cafe, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of an area shuttle. .With a stay at this 3.5-property class San Sebastián hotel, you'll be 2.9 km (1.8 mi) from Iglesia San Sebastián and 2.9 km (1.8 mi) from San Cenaculo Church.

What's nearby

  • San Sebastian Plaza - 10 min drive - 3.1 km
  • Museum of Modern Art - 10 min drive - 3.1 km
  • San Francisco Plaza Market - 11 min drive - 3.5 km
  • University of Cuenca's Orchid Garden - 11 min drive - 3.5 km
  • Calderon Park - 14 min drive - 3.8 km

Getting around

  • 14n - Antonio Borrero Station - 14 min drive
  • Gran Colombia Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 18 min drive

Restaurants

  • ‪El Arriero - ‬4 min drive
  • ‪Cervimundo Gastro Pub - ‬11 min walk
  • ‪Bird And Beast - ‬10 min walk
  • ‪Schubert Specialty Coffee - ‬7 min walk
  • ‪Restaurante María Asunción - ‬3 min drive

About this property

NASS Pinar del Lago

There's a coffee shop/cafe on site. Free breakfast is served daily. WiFi is free in public spaces. You'll find a business centre on site. A roundtrip airport shuttle is free (available 24 hours). The business-friendly NASS Pinar del Lago also features tour/ticket assistance, coffee/tea in common area, and laundry facilities. Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

  • 17 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
NASS Pinar del Lago offers 17 accommodations with minibars and a hairdryer. LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 10 per cent for credit card payments

The front desk is open daily from 7 AM - midnight

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 8 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 13 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 15.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 8 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

NASS Pinar Lago Hotel Cuenca

NASS Pinar Lago Hotel

NASS Pinar Lago Cuenca

NASS Pinar Lago

NASS Pinar del Lago Hotel

NASS Pinar del Lago Cuenca

NASS Pinar del Lago Hotel Cuenca

Frequently asked questions

What is the cancellation policy at NASS Pinar del Lago?

NASS Pinar del Lago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NASS Pinar del Lago?

As of 30 May 2026, prices found for a 1-night stay for 2 adults at NASS Pinar del Lago on 31 May 2026 start from NZ$68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NASS Pinar del Lago?

Yep, NASS Pinar del Lago has a free self car park.

Is NASS Pinar del Lago family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as cots/infant beds in the guestrooms, it's no surprise that NASS Pinar del Lago is a hit with families.

Are there hot tubs in the rooms at NASS Pinar del Lago?

No, but there are deep-soaking baths in the guestrooms.

Does NASS Pinar del Lago serve breakfast?

You bet, complimentary continental breakfast is offered daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at NASS Pinar del Lago?

Yep, there's a free airport shuttle that runs 24 hours a day.

What time are check-in & check-out at NASS Pinar del Lago?

Check-in begins at 2 PM. Check-out time is noon.

NASS Pinar del Lago Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 76 reviews
Rating 8 - Good. 22 out of 76 reviews
Rating 6 - Okay. 8 out of 76 reviews
Rating 4 - Poor. 4 out of 76 reviews
Rating 2 - Terrible. 11 out of 76 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hot water didnt work the first night. Staff is not attentive nor welcoming. There was no hair dryer in the room. Breakfast is included but not much to select. Do not waste your money here. There are better places in Cuenca.
Stayed 2 nights in Feb 2026

6/10 Okay

Winnona

Travelled with partner
Sadly, I did not stay at this property. Before arriving, I called 3 times and sent an email to ask about an early check in. No answer. Took a taxi to come in person to ask directly at 8:30am. Stood at the locked door for 5 minutes after pressing the bell repeatedly. No one at the front desk. Returned at 7pm to let them know I was not staying. Rang the bell. Again, no one there. Do they have certain hours for the front desk? Ended up staying at Hotel Oro Verde just down the street where the staff always greets you and asks to take your luggage.
Stayed 1 night in Jan 2026

6/10 Okay

Jodie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The lady was nice, and the room was clean. Our issue was that they did not accept our Capital one card and we had to pay in cash.
Stayed 1 night in Dec 2025

8/10 Good

Vivi

Travelled with family and small children
Liked: Amenities
Perform the review and care of the bathtub, check the cabinets since they were with moisture in room 209
Stayed 3 nights in Jul 2025

10/10 Excellent

Edith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buen servicio y atencion
Stayed 2 nights in Jun 2025

6/10 Okay

Elizabeth

Liked: Cleanliness
Pleasant reception at the front desk. Room had no soap or shampoo products in the shower, and no glasses available. Window blinds were stained, not pretty. Breakfast was mediocre.
Stayed 1 night in Mar 2025

10/10 Excellent

taek

Stayed 2 nights in Jan 2024

10/10 Excellent

MONICA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The internet doesn’t work in the rooms, the hair dryer didn’t work either, the parking is very far from the main lobby
Stayed 1 night in Oct 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Staff was nice but i had to go around the hotel to find a person around.
Stayed 1 night in Oct 2023

2/10 Terrible

Jorge

Stayed 1 night in Dec 2022

6/10 Okay

Daniel, Chicago

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that the hotel is very cheap. Bed had hairs in it, TV remote didn't work, very noisy, light coming into the room,
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación tenía un fuerte olor a cloro, no tenía toallas y el control del televisor no servía. Las sábanas de las almohadas estaban con manchas amarillas y no había ni calefacción y un teléfono. El precio del hotel es muy bajo, pero no lo vale.
Stayed 1 night in Jan 2021

10/10 Excellent

Tamara, NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled great. One has to eat breakfast early, otherwise at 8:30 there is not to much variety.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
En muy malas condiciones los colchones y almohadas de las habitación.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and property are perfect for what I was looking for. Really enjoyed my stay at this property
Stayed 1 night in Feb 2019

8/10 Good

Francisco, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place if you want to save money. It has the basic features that you need for staying a couple of nights: WiFi, a clean and comfortable room and is five dollars away from the airport.
Stayed 1 night in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Cuenca

This was a trip by my wife and I to visit a government office. From the moment we arrived, we were warmly greeted and staff made sure we were comfortable and had any/all questions answered. Service was superb. No problems attending our meeting as our stay was comfortable and hotel organized.
Stayed 1 night in Nov 2018

2/10 Terrible

mauricio , Guayaquil

Disliked: Cleanliness, property conditions & facilities, room comfort

They don’t keep my reservation available

I call them 12 hours in advance trying to re confirm my reservation even that when I arrive at the Hotel my reservation was not available. The hotel was full. Even that the person in the front desk help us giving us options.
Stayed 1 night in Dec 2017

2/10 Terrible

Anny, Guayaquil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Terrible service, they don't have a 24 hour reception so if you want to park your car after 10pm you can't.. we had to wait more than 30 min for someone to open the door for us.. we waited in the rain and cold and the next day no one even apologize. They don't warn you about this on the check in. Also I found hairs on my pillow the first night we arrive which means they don't change the linens between guests.the room also had a funny smell it came from the sink next to the fridge. Overall it was a bad experience I will never come back there and I don't recommend people to stay there. Oh also the day I arrive they didn't respect the price that was book on the website they charge me extra and when I wanted to pay with credit card they said they will charge 10% more for using the card. So I had to pay cash.
Stayed 3 nights in Dec 2017

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional, Helpful and Friendly

When I checked into hotel the staff was very friendly and helpful, had a Bi-Lingual speaking person at front desk which was great since I speak very little Spanish. I confirmed that they did have TV in room but I forgot to ask if it had English channels which I found it did not. I went back to check-in counter and stated I would like a refund I wanted to have TV in English. The Staff contacted the owner who came and spoke with me and once he heard my request and why he could not of been more gracious and helpful, not only did he give me back my refund he found us another nice hotel ( Engish channels) and even got us a taxi to take. us there. The owner stated that he has ordered Direct TV which is the cable you need to have English channels. He was very pleasant and also told us of other upgrades he had done and is planning.l look forward to staying here on my next visit to Cuenca.. Lovely hotel in great location.
Stayed 1 night in Sep 2017

8/10 Good

Fabian, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NIce hotel, good neigborhood

It was a good experience in this hotel, nice and clean to rest, Location good when you have car to move but stil Nice
Stayed 8 nights in Aug 2017

10/10 Excellent

Othmar

Liked: Cleanliness, staff & service, amenities
Todo en orden
Stayed 3 nights in Nov 2025

8/10 Good

Luis

Stayed 1 night in Feb 2026