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Mato Grosso Palace Hotel

Property class: 3

Photo gallery for Mato Grosso Palace Hotel

A balcony with breakfast items including toast, eggs, and fruit, overlooking a cityscape with clock towers and greenery.
A lobby with a high ceiling, a chandelier, a sofa, and a reception desk.
A buffet with various fruits and dishes, a dining area with chairs and tables, and a wall with framed pictures.
Room
A hotel entrance with a staircase leading up to a covered area, palm trees, and a sign that reads "GROSSO HOTEL".

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$100
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
Rua Joaquim Murtinho, 170, Cuiabá, MT, 78005-290
  • Place, Cine Teatro Cuiaba
    ‪1 min walk‬
  • Place, Bom Jesus de Cuiaba Church
    ‪2 min walk‬
  • Place, Popular Square
    ‪15 min walk‬
  • Airport, Cuiaba (CGB-Marechal Rondon Intl.)
    ‪9 min drive‬

Room options

View all photos for Executive Triple Room

A hotel room with two single beds, a desk, and a chair.

Executive Triple Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Single Room

A hotel room with two beds, a desk, a chair, a nightstand, and a framed picture on the wall.

Superior Single Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

A hotel room with a bed, bedside tables, a desk, and a chair.

Superior Double Room

8.4 out of 10
Very good
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Room

Deluxe Double Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room, Connecting Rooms

A hotel room with a bed, bedside tables, a desk, a chair, an air conditioner, and a window with curtains.

Family Room, Connecting Rooms

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Executive Room

A hotel room with two single beds, a large bed, a painting on the wall, and a window with curtains.

Executive Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

About the area

Cuiabá

Mato Grosso Palace Hotel puts you in the heart of Cuiabá, within steps of Bom Jesus de Cuiaba Church and Cine Teatro Cuiaba. Highlights at this hotel include a complimentary breakfast, a restaurant and a bar/lounge. .The restaurant, Alavanca de Ouro, serves Regional cuisine and is open for breakfast, lunch and dinner. 2153 square feet (200 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 5-minute walk of this 3-property class Central North hotel include Republic Square and Museu Histórico de Mato Grosso.

What's nearby

  • Cine Teatro Cuiaba - 1 min walk - 0.0 km
  • Bom Jesus de Cuiaba Church - 2 min walk - 0.2 km
  • Republic Square - 2 min walk - 0.2 km
  • Museu Histórico de Mato Grosso - 2 min walk - 0.2 km
  • Popular Square - 15 min walk - 1.3 km

Getting around

  • Cuiaba (CGB-Marechal Rondon Intl.) - 14 min drive

Restaurants

  • ‪Restaurante Dia A Dia - ‬3 min walk
  • ‪Lanchinho Rapido - ‬3 min walk
  • ‪Recanto Gril Restaurante - ‬4 min walk
  • ‪Espaço Vida Saudável Herbalife - ‬4 min walk
  • ‪Recanto Grill - ‬4 min walk

About this property

Mato Grosso Palace Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A fitness centre, gift shops/newsstands, and coffee/tea in common area are also featured at the business-friendly Mato Grosso Palace Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Cuiabá hotel.

  • 1 building
  • 139 guestrooms or units
  • 9 levels
  • Conference rooms
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Mato Grosso Palace Hotel offers 139 air-conditioned accommodations with minibars and a hairdryer. 43-inch Smart televisions come with cable channels.

This Cuiabá hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free toiletries and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (BRL 15 per night)
  • Secured, covered valet parking on site (BRL 15 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Alavanca de Ouro

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Baby bath
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (2,153 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1986
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Locally sourced food prioritised
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 50.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for BRL 80 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: BRL 15.00 per night (in/out privileges)
  • Valet parking fee: BRL 15.00 per night (in/out privileges)
  • Pet fee: BRL 50.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Mato Grosso Palace
Best Western Mato Grosso Palace Cuiaba
Best Western Mato Grosso Palace Hotel
Best Western Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel Cuiaba
Mato Grosso Palace Hotel
Mato Grosso Palace Cuiaba
Mato Grosso Palace
Mato Grosso Palace Hotel Cuiaba, Brazil
Mato Grosso Palace Hotel Hotel
Mato Grosso Palace Hotel Cuiabá
Mato Grosso Palace Hotel Hotel Cuiabá

Frequently asked questions

What is the cancellation policy at Mato Grosso Palace Hotel?

Mato Grosso Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mato Grosso Palace Hotel?

As of 11 Nov 2026, prices found for a 1-night stay for 2 adults at Mato Grosso Palace Hotel on 22 Nov 2026 start from NZ$100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mato Grosso Palace Hotel?

Yep, Mato Grosso Palace Hotel has a secured covered self car park with in/out privileges for BRL 15.00 per night. A self car park is also available, for a fee.

Is Mato Grosso Palace Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as baby baths and free infant beds in the guestrooms, it's no surprise that Mato Grosso Palace Hotel is a hit with families.

Does Mato Grosso Palace Hotel serve breakfast?

You bet, complimentary buffet brekkie is on offer on weekdays between 6:30 AM and 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Mato Grosso Palace Hotel?

No, Mato Grosso Palace Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mato Grosso Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mato Grosso Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mato Grosso Palace Hotel?

Cats and dogs are welcome at Mato Grosso Palace Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Mato Grosso Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 645 reviews
Rating 8 - Good. 200 out of 645 reviews
Rating 6 - Okay. 70 out of 645 reviews
Rating 4 - Poor. 19 out of 645 reviews
Rating 2 - Terrible. 13 out of 645 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful stuff and good breakfast
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa
Verified review

4/10 Poor

Disliked: Staff & service
Razoavel
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Not sure why this property is so highly rated. It was (mostly) clean and minimally comfortable. Shower had grout blackened by mildew. Two towels but no hand towels. Had to ask maintenance to come up and show is how to get the AC working. (We correctly deciphered the handheld control, but there was a separate unmarked wall switch almost hidden by the bed.) Restaurant closes relatively early after dinner. Price was high for this quality of accommodation. It was clean and comfortable enough, but below what I expected given the photos and price.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minha experiência foi incrível
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
O quarto estava bom. Porém, não fomos atendidos com qualidade quando nosso amigo ficou preso dentro do banheiro por defeito de fechadura. Demoraram mais de 1h30 para tirar nosso amigo, dando o entender que eles estavam mais preocupados com a porta do que com a saúde mental da pessoa. Café da manhã fraco.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Minha experiência neste hotel foi extremamente negativa. O problema mais grave foi ficar preso dentro do banheiro por cerca de 1 hora e 30 minutos. Durante todo esse período, a equipe pareceu estar mais preocupada em preservar a porta do banheiro do que em retirar um hóspede de uma situação de risco. Não houve senso de urgência nem suporte adequado por parte do hotel. Quem realmente me ajudou foram os amigos que estavam comigo. Foi necessário insistir e pressionar para que cogitassem acionar a polícia e o Corpo de Bombeiros. A situação demorou muito mais do que deveria. Além disso, uma funcionária da recepção foi ríspida com minha amiga quando ela questionou a demora na resolução do problema. Após todo o transtorno, a única solução oferecida foi a possibilidade de trocar de quarto, como se isso fosse suficiente para compensar o ocorrido. Em nenhum momento foi oferecido reembolso, desconto, pedido formal de desculpas ou qualquer outra forma de compensação pelos danos e pelo enorme constrangimento. Como se não bastasse, o elevador fazia barulhos preocupantes, o banheiro era antigo e mal conservado, e o quarto era extremamente apertado. O espaço simplesmente não comportava três camas, comprometendo totalmente o conforto da hospedagem. Infelizmente, minha experiência foi marcada por falta de manutenção, despreparo da equipe e ausência de empatia diante de uma situação séria. Não recomendo este hotel.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, quarto limpo e espaçoso, ótimo café da manhã;
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel antigo mas funcional. Achei a localização boa. Café da manhã bom, ar condicionado split. Chuveiro com ducha pequena.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bom, excelente café da manhã, quarto grande e confortável e em uma boa localização. Funcionários atenciosos e prestativos.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma boa estadia. Quarto limpo. Funcionários simpáticos. O café da manhã é bom, porém encerra às 9:30 e retiram tudo nesse horário. Como íamos sempre próximo às 9, as mesas estavam todas ocupadas com louças sujas…parecia que faltava funcionários para fazer o recolhimento e limpeza das mesas. É cobrado uma taxa por dia pelo uso do estacionamento. Tem uma Lojas Americanas ao lado e farmácia próximo também. No geral foi bom.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gentileza dos funcionários e principalmente da dina ao explicar cada prato no almoço enquanto eu me servia foi muito acolhedor.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto família é ótimo para quem está viajando com os filhos. Ambiente agradável, móveis novos. O banheiro destoa um pouco do quarto (é mais antigo). Os registros do chuveiro estavam com defeito…precisava apertar muuuto para fechar totalmente. Preciso registrar uma situação muito ruim que ocorreu após a hospedagem. Tive uma compra fraudulenta no valor de mais de cinco mil reais no meu cartão virtual temporário que uso SOMENTE no Hotel.com após o Mato Grosso Palace Hotel cobrar uma diária nesse cartão. Ressalto que fiz reserva e pagamento no próprio aplicativo do Hotel.com com esse cartão no fim do ano passado e no início desse ano e não tive problema, mas após o débito da diária desse hotel (pelo próprio hotel) houve essa compra indevida.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom hotel. Atende bem, mas precisa melhorar o elevador, que esteve quebrado durante a estadia
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência ótima! Muito bom o atendimento e as instalações.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo quarto, e café da manhã
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência maravilhosa, atendimento excelente.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto Ok Internet Ok Restaurante (jantar ) e café da manhã ok Simpatia de toda a equipe OK
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel entrega o que promete e o que apresenta na plataforma
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível estadia., obrigado!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O restaurante precisa ter mais gente. O garçom sozinho demorava para chegar na nossa mesa.
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa localização e bom café da manha.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
A equipe de funcionários é excelente, mas a limpeza deixa muito a desejar.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhoso funcionários muito gentis , solícitos
Stayed 2 nights in Apr 2026