We prepaid via the app but when checking out, a staff member insisted we had not paid, despite my email and credit card evidence to the contrary. He refused to check their email for confirmation of payment. Things escalated when the owner turned up and turned violent, trying to wrestle us out of the car, yelling and then his mates turned up on masse and stopped our car from leaving. It was very frightening. They refused to listen to us or check their email. When the office lady turned up, the owner agreed to check his email, to discover we were right all along and tried to apologise and we were released. The hotel itself was lovely but this experience was so frightening, I cannot give them any more than the minimum one star. The incident should have happened and could easily been resolved.