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Thompson Dallas, by Hyatt

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Thompson Dallas, by Hyatt

Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas
3 restaurants, breakfast, lunch, dinner served; American cuisine
Rooftop terrace
Cocktail bar
Room, 2 Queen Beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Gym
The current price is NZ$649
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
205 North Akard Street, Dallas, TX, 75201
  • Place, Dallas World Aquarium
    ‪5 min walk‬
  • Place, Kay Bailey Hutchison Convention Center
    ‪12 min walk‬
  • Place, American Airlines Center
    ‪17 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate bedroom
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Down comforter
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate bedroom
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Down comforter
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Corner

Deluxe Suite, Corner

Deluxe Suite, Corner

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate bedroom
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate bedroom
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Egyptian-cotton sheets
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Skyline)

Suite (Skyline)

Suite (Skyline)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (NATIONAL)

Suite (NATIONAL)

Suite (NATIONAL)

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Elm Suite)

Suite (Elm Suite)

Suite (Elm Suite)

7.4 out of 10
Good
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2020
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Dallas

A luxury stay in Dallas awaits you at Thompson Dallas, by Hyatt, a recipient of the prestigious Conde Nast Hot List award in 2021. Within just a 15-minute stroll, you'll find popular places like Kay Bailey Hutchison Convention Center and Dallas World Aquarium. Highlights at this hotel include 3 restaurants, a full-service spa and a poolside bar. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and mani/pedis. CatBird serves American cuisine. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, seasonal outdoor swimming pool and pool cabanas. 14000 square feet (1301 square metres) of event facilities include 6 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls, an off-lead area and pet-sitting services. There's also the convenience of valet parking. .Within a 20-minute walk of this 5-property class Downtown Dallas hotel, attractions include American Airlines Center and Reunion Tower.

What's nearby

  • Dallas World Aquarium - 5 min walk - 0.5 km
  • Majestic Theater - 7 min walk - 0.6 km
  • Kay Bailey Hutchison Convention Center - 12 min walk - 1.0 km
  • Reunion Tower - 15 min walk - 1.3 km
  • American Airlines Center - 17 min walk - 1.5 km

Getting around

  • Akard Station - 2 min walk
  • Dallas Union Station - 13 min walk
  • Love Field Airport (DAL) - 20 min drive

Restaurants

  • ‪Little Daisy - ‬2 min walk
  • ‪Monarch - ‬1 min walk
  • ‪Patrick Kennedy's Irish Pub - ‬2 min walk
  • ‪Sushiya - ‬1 min walk
  • ‪Elm Street Cask & Kitchen - ‬2 min walk

About this property

Thompson Dallas, by Hyatt

Luxury hotel with 3 restaurants and full-service spa
Thompson Dallas, by Hyatt offers its guests a full-service spa, Access to hot tub, and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 14000 square feet (1301 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and gift shops/newsstands are also featured at the luxury Thompson Dallas, by Hyatt. For a fee, parking is available. A complete renovation of Thompson Dallas, by Hyatt was completed in September 2020.

This 5-star Dallas hotel is smoke free.

  • 1 building
  • 219 guestrooms or units
  • 49 levels
  • 3 dining venues
  • Conference rooms
  • 14000 sq ft of conference space
  • 1301 sq. m of conference space
  • Built in 1964
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Thompson Dallas, by Hyatt offers 219 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Dallas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Thompson Dallas, by Hyatt is listed in the 2021 Condé Nast Traveller Hot List.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 75 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • CatBird
  • Kessaku
  • Little Daisy
  • Monarch

Things to do

  • 24-hour pool access
  • Art gallery
  • Designer stores
  • Full-service spa
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Art supplies
  • High chair
  • In-room cot
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 14,000 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 49 floors
  • Ballroom
  • Built in 1964
  • Reception hall
  • Renovated entire property - September 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-lead area, pet-sitting services and pet-grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.80 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 75 per person
  • Self-parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 65 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • The seasonal pool will open on 01 March and close on 31 October.
  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

THOMPSON DALLAS
Thompson Dallas by Hyatt
Thompson Dallas part of Hyatt
Thompson Dallas, by Hyatt Hotel
Thompson Dallas, by Hyatt Dallas
Thompson Dallas, by Hyatt Hotel Dallas

Frequently asked questions

What is the cancellation policy at Thompson Dallas, by Hyatt?

Thompson Dallas, by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Thompson Dallas, by Hyatt?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Thompson Dallas, by Hyatt on 30 Nov 2025 start from NZ$587.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Thompson Dallas, by Hyatt?

Yep, Thompson Dallas, by Hyatt has a self car park with in/out privileges for USD 38 per day.

Is there a spa on site at Thompson Dallas, by Hyatt?

Yep, there is an onsite spa at Thompson Dallas, by Hyatt. You'll enjoy heaps of services like facials and Swedish massages.

Does Thompson Dallas, by Hyatt have a pool?

Thompson Dallas, by Hyatt has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 24 hours (Seasonal outdoor pool open from March 01 to October 31).

What makes Thompson Dallas, by Hyatt a romantic place to stay?

1 hot tub and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Thompson Dallas, by Hyatt.

Is Thompson Dallas, by Hyatt family-friendly?

You bet! With amenities such as highchairs and art supplies in the guestrooms, it's no surprise that Thompson Dallas, by Hyatt is a hit with families.

Does Thompson Dallas, by Hyatt serve breakfast?

You bet, cooked-to-order brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Thompson Dallas, by Hyatt?

No, Thompson Dallas, by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Thompson Dallas, by Hyatt?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Thompson Dallas, by Hyatt?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Thompson Dallas, by Hyatt?

Dogs are welcome at Thompson Dallas, by Hyatt, with dog exercise areas, pet-sitting services, grooming services and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Reviews

Thompson Dallas, by Hyatt Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 350 out of 476 reviews
Rating 8 - Good. 58 out of 476 reviews
Rating 6 - Okay. 29 out of 476 reviews
Rating 4 - Poor. 22 out of 476 reviews
Rating 2 - Terrible. 17 out of 476 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful property
Stayed 3 nights in Aug 2025

10/10 Excellent

Idalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2025

4/10 Poor

Cicely, Dallas

Travelled with family
Liked: Staff & service
Disliked: Amenities
My stay was okay, but this isn’t a true 5-star property. It’s more like a 3-4 star hotel, with no luxury amenities or special services you’d expect at a higher-end place. The rooms and public spaces show noticeable wear and could use a refresh. The hotel shares the property with a residence, so some areas are off-limits, and the pool is shared too. The pool area wasn’t well maintained, with leftover food and drinks around. On the plus side, the room was comfortable, and the TV had streaming. However, the walls are very thin, and noise from the halls kept me up, especially with a group of guests coming and going all night. The area around the hotel also wasn’t very clean, with quite a bit of trash and a large homeless presence nearby. Overall, it’s a decent stay if you expect a solid 3-star experience, but it doesn’t match a 5-star listing.
King room
King room
Bathroom with separate toilet room and walk in shower
Stayed 2 nights in Jul 2025

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Rocherre

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
For this to be a 5-star hotel, they fell short in some areas. The shower and bed hair random hair strands. The shower wasn't fully clean. The floors in the bathroom were also very dirty. They charge a daily hotel fee. The lobby was beautiful. Walking distance to restaurants.
Stayed 3 nights in Jun 2025

4/10 Poor

Ruslan

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We expected much more from an expensive 5-star hotel. Instead, we got a small room with a broken coffee machine, vents blowing directly onto the bed, hidden charges everywhere, and unresponsive, indifferent staff. Really disappointed—especially coming from Hyatt.
Stayed 6 nights in Jul 2025

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was awful for the price of this hotel the place just felt dirty in general. However the real issue is the general area around this hotel it is loud they provide ear plugs but they do nothing. I didn’t sleep at all and we just left as soon as we could. The area around this hotel is constant car racing street take over and the occasional gunshot.
Stayed 1 night in Jul 2025

10/10 Excellent

Birinder

Stayed 2 nights in Jun 2025

6/10 Okay

Lucy

Disliked: Amenities
Not clean not many amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the night of our wedding. The staff couldn’t have made the check in more seamless and convenient and relaxing after our big day.
Stayed 1 night in Jun 2025

6/10 Okay

Anton, MANSFIELD

Business traveller
Liked: Amenities
Stayed 1 night in Jun 2025

10/10 Excellent

James

Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Annalea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I stayed here for our honeymoon and we were met with so much respect, care and love from every member of the staff. Jade was especially helpful at the front desk, and made our stay seamless. The valet professionals were very kind and welcoming. The food was delicious, the pool was clean and nice, the room was comfortable and unique. We just had the best time! Thank you x 10000000 !! We will be back :)
Stayed 1 night in Jun 2025

4/10 Poor

Kardney

Stayed 3 nights in Jun 2025

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything but the bed was great. Guarantee there were bed bugs. Woke up every day with new bites on my body/face. Didn’t even think about it til the last night what was likely happening. That part was a bummer since I liked the property and amenities.
Stayed 4 nights in Jun 2025

10/10 Excellent

Oscar, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered a convenient location for our stay, and the staff demonstrated a high level of courtesy and professionalism, particularly the valet and room service teams. The valets were not only friendly but also provided helpful local recommendations. Room service was consistently prompt, discreet, and accommodating. While dining options were excellent in quality, the selection was somewhat limited. The property itself, however, appears to be in need of renovation. In our room, we observed visible mold in the bathroom and exposed floor cracks along the wall. Additionally, slippers were not available due to a reported shortage, which was disappointing given the floor’s lack of cleanliness. The pool area also showed signs of wear and would benefit from modernization—especially when compared to more contemporary offerings such as the Swexan. On a positive note, the gym exceeded expectations in both size and equipment variety. Overall, the hotel remains competitive among the area’s premier properties, but it does not currently meet five-star standards.
Shower area. The lack of ventilation likely contributed to this.
Stayed 5 nights in May 2025

10/10 Excellent

Quentin

Stayed 1 night in May 2025

10/10 Excellent

Korinne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Eric, Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and beautiful hotel, unfortunately terrible location in the center of Dallas with too much congestion, slow valets, noise at night and too many vagrants. I do love the chain however I will continue to stay at Thompson properties.
Stayed 2 nights in May 2025

10/10 Excellent

Matthew, SIOUX FALLS

Stayed 2 nights in May 2025

10/10 Excellent

Guadalupe Galvan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hospitality! Great restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Michael, Jupiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 3 nights in May 2025