See all properties
Save

The Westin Irving Convention Center at Las Colinas

4.0 star property
Eco-certified hotel connected to the convention centre in Irving with 2 restaurants

Photo gallery for The Westin Irving Convention Center at Las Colinas

Seasonal outdoor pool
View from property
Exterior
2 restaurants, breakfast, lunch, dinner served; Tex-Mex cuisine
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pet-friendly
  • Parking available
The current price is NZ$428
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
400 West Las Colinas Boulevard, Irving, TX, 75039
  • Irving Convention Center
    ‪1 min walk‬
  • Toyota Music Factory
    ‪3 min walk‬
  • The Pavilion
    ‪10 min walk‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪11 min drive‬

Room options

View all photos for Club Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed (Hearing Accessible)

1 bedroom, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Bedroom (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

49-inch LCD TV with cable channels, TV, pay films

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 76 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

You may also like

Ad
Lobby

Homewood Suites By Hilton Grand Prairie At Epiccentral

Grand Prairie
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 330 reviews
The price is NZ$241
includes taxes & fees
5 Oct - 6 Oct
Homewood Suites By Hilton Grand Prairie At Epiccentral

About the area

Irving

You'll be connected to the convention centre at The Westin Irving Convention Center at Las Colinas, and within a short 5-minute stroll of Irving Convention Center and Toyota Music Factory. Highlights at this eco-friendly hotel include 2 restaurants, a poolside bar and a bar/lounge. .The restaurant, Mesa Mezcal, serves Tex-Mex cuisine and is open for breakfast, lunch and dinner. Enjoy the gym, Hot tub and seasonal outdoor swimming pool. 4865 square feet (452 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of valet parking. .Attractions within a 15-minute drive of this 4-property class Las Colinas hotel include Dallas Market Center and American Airlines Center.

What's nearby

  • Irving Convention Center - 1 min walk - 0.0 km
  • Toyota Music Factory - 3 min walk - 0.3 km
  • The Pavilion - 10 min walk - 0.9 km
  • Mandalay Canal Walk at Las Colinas - 15 min walk - 1.3 km
  • Mandalay Canal - 17 min walk - 1.4 km

Getting around

  • Irving Convention Center Station - 8 min walk
  • West Irving Station - 12 min drive
  • Dallas-Fort Worth International Airport (DFW) - 15 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Yard House - ‬4 min walk
  • ‪Bar Louie - ‬2 min walk
  • ‪Reservoir Patio & Bar - ‬4 min walk
  • ‪Two Mules Cantina at Texican Court - ‬2 min walk

About this property

The Westin Irving Convention Center at Las Colinas

Eco-certified hotel connected to the convention centre in Irving with 2 restaurants
The Westin Irving Convention Center at Las Colinas offers its guests a seasonal outdoor pool, Access to hot tub, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 4865 square feet (452 square metres) and includes a conference centre. A terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-certified The Westin Irving Convention Center at Las Colinas. For a fee, parking is available.

This 4-star Irving hotel is smoke free.

  • 350 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 4865 sq ft of conference space
  • 452 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Westin Irving Convention Center at Las Colinas offers 350 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature down duvets. A pillow menu is available. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

1 bedroom, premium bedding, down duvets, pillow-top beds

Omni Las Colinas Hotel

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.7 out of 5, Exceptional, 1,256 reviews
The price is NZ$332
includes taxes & fees
3 Oct - 4 Oct
Omni Las Colinas Hotel

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 18 per night)
  • Valet parking on site (USD 23 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Craft Coffee Shop
  • Mesa Mezcal

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Conference centre (4,865 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self-parking fee: USD 18 per night
  • Valet parking fee: USD 23 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Irving Convention Center Las Colinas Hotel
Westin Irving Convention Center Las Colinas
Westin Irving Convention Cent
The Westin Irving Convention Center at Las Colinas Hotel
The Westin Irving Convention Center at Las Colinas Irving
The Westin Irving Convention Center at Las Colinas Hotel Irving

Frequently asked questions

What is the cancellation policy at The Westin Irving Convention Center at Las Colinas?

The Westin Irving Convention Center at Las Colinas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Irving Convention Center at Las Colinas?

As of 19 Sept 2025, prices found for a 1-night stay for 2 adults at The Westin Irving Convention Center at Las Colinas on 3 Oct 2025 start from NZ$428.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Irving Convention Center at Las Colinas?

Yep, The Westin Irving Convention Center at Las Colinas has a self car park for USD 18 per night.

Does The Westin Irving Convention Center at Las Colinas have a pool?

The Westin Irving Convention Center at Las Colinas has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 11:00 AM to 7:00 PM (Seasonal outdoor pool open from May to September).

What makes The Westin Irving Convention Center at Las Colinas a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Irving Convention Center at Las Colinas.

Is The Westin Irving Convention Center at Las Colinas family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Westin Irving Convention Center at Las Colinas is a hit with families.

Does The Westin Irving Convention Center at Las Colinas serve breakfast?

Yep, brekkie is on offer daily.

Is there a free airport shuttle available at The Westin Irving Convention Center at Las Colinas?

No, The Westin Irving Convention Center at Las Colinas does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Irving Convention Center at Las Colinas?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Irving Convention Center at Las Colinas?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

The Westin Irving Convention Center at Las Colinas Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 380 out of 507 reviews
Rating 8 - Good. 69 out of 507 reviews
Rating 6 - Okay. 30 out of 507 reviews
Rating 4 - Poor. 11 out of 507 reviews
Rating 2 - Terrible. 17 out of 507 reviews

Reviews

10/10 Excellent

Caryn

Travelled with family, Travelled with group
Liked: Cleanliness
Nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Esmeralda Y

Stayed 2 nights in Jun 2025

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Scotty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a Westin hotel and it won't be our last. This hotel specifically was super clean and quiet, given the busy convention and dining area. The staff were always nice and accommodating. We will definitely be back to this location and the Westin name.
Stayed 3 nights in May 2025

10/10 Excellent

Brad

Stayed 1 night in May 2025

10/10 Excellent

Terriante

Stayed 2 nights in Apr 2025

10/10 Excellent

diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the way it smells when you walk in there. Staff is friendly and it’s very quiet and nice
Stayed 1 night in May 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a great time
Stayed 2 nights in Apr 2025

10/10 Excellent

Cassi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

ambrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Kewondra

Liked: Cleanliness
The room was nice with the exception of the running toilet. I informed the front desk staff. The manager came out and offered a cup of coffee ( I don’t drink coffee). Slap in the face!! Is this how you treat your guest? I did call customer call and they were accommodating and well as understanding!
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible Customer Service

Check is was a nightmare. I booked the room and added my husband as guest because we weren’t arriving together. I get to the desk and Aramina was the rudest person I’d ever met. She told me she didn’t have a reservation for me so I asked her to check my husbands name. The reservation was found using his name. She said she couldn’t let me in because I wasn’t on the reservation. Even though I showed her the booking reservation on my phone through Hotels.com. I even showed her the Hotels.com account belonging to me, resent the booking confirmation to my email all while she watched. Gave her my drivers license and the credit card that held the reservation and she still refused. Eventually she went to get a Manager who requested I go through the same dog and pony show for her to say, “ We will make an exception this time and thank you for being a valued Bonvoy member”. I couldn’t believe it. I would have cancelled the entire booking if I didn’t have to be at an event in the next hour. I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied they’re both ours. As the valet CLEARLY had my car already. I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken. I won’t trash the entire staff because other than the Manager & Aramina others we encountered were great!
Stayed 1 night in May 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chi-Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kewondra

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful view with a wonderful opportunity of walkability to restaurants!
Stayed 1 night in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great staycation experience
Stayed 1 night in Apr 2025

10/10 Excellent

Stefon

Liked: Cleanliness, staff & service
There was a leak in my roo. From the rain. Other than that the hotel was great
Stayed 4 nights in Apr 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay. Very comfortable, clean and safe
Stayed 1 night in Apr 2025

8/10 Good

Ramiro

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special place for my wife and me

My wife and I stay here with some frequency. We came for an early 15th anniversary celebration. We've never been disappointed here. Also very convenient location to go out for dinner and drinks at the Music Center complex. Las Colinas is a nice area in general.
Stayed 1 night in Apr 2025

10/10 Excellent

Leomar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent choice for concert night

Front desk staff were professional, courteous and friendly. And the room view was fantastic!
Stayed 1 night in Apr 2025

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2025

8/10 Good

Ree

Stayed 1 night in Mar 2025