2/10 Terrible
Jordan
Travelled with family
22 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We purchased a 2 queen room with a balcony and ocean view and when we arrived, it was only a 2 queen room right next to the rooftop bar and was incredibly noisy. When we came down to the front desk to inquire about our room, first we were told it was Expedia’s fault and that there was “nothing they could do, cause they make no money from Expedia-booked rooms” and that we will need to contact Expedia later for a “possible refund”. Eventually we were directed to speaking with the assistant manager of the night and he stated that we would have to wait until the morning to “maybe get the correct room”. The interactions we had while dealing with this issue was very belittling— even going as far to say we “should have gotten to the property sooner so they may have been able to handle this easier”— mind you, our check in is at no earlier than 4pm, so “arriving sooner” is irrelevant. After 2ish hours of going back and forth and waiting for further help, they suddenly had a correct room available with a balcony and ocean view. However, this room was absolutely filthy. Dead ants and hair in the shower and around the toilet, stains on the carpet, cockroaches in the halls and elevator. AND the underground parking garage is partially flooded and spelled like awful rotten seafood. The other half of the parking garage is filled with “storage” from the hotel of ripped up, rolled up carpets, removed windows, and glass. Literally an atrocious stay and we’ll literally never be returning.
Jordan
Stayed 2 nights in Sep 2025
