4/10 Poor
Darren
10 Sept 2025
Menu stated that kitchen closes at 2100 (9pm).
I requested a feed at 2045 (8:45 pm).
I was told that "sorry the kitchen is closed".
I waited 6 minutes for any staff to come to reception whilst trying to check out. Then I requested to speak with manager regarding meals not being available night before. The manager was the staff member who had come to reception. When being informed of my complaint they have replied with "as the dish you ordered takes 20 mins to cook the kitchen cannot make the dish at that time!"
I was absolutely blown away by all concerned and their response, unknown to them all I have been involved in Hospitality since 1979 and am succesfull in my field.
It is a sad day when the advertised time is not what the staff are following!
Darren C
Darren
Stayed 1 night in Sep 2025