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Pullman New Delhi Aerocity Hotel

5.0 star property
Luxury New Delhi hotel connected to a shopping centre, 8-minute walk to Worldmark

Photo gallery for Pullman New Delhi Aerocity Hotel

2 restaurants, breakfast, lunch, dinner served; soul food
Indoor wedding
Outdoor pool, pool loungers
Business centre
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
The current price is NZ$365
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
Asset No 2, Aerocity Hospitality District, New Delhi, Delhi, 110037
  • Place, Worldmark
    ‪5 min walk‬
  • Place, DLF Cyber City
    ‪8 min drive‬
  • Place, India Gate
    ‪21 min drive‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪5 min drive‬

Room options

View all photos for EXECUTIVE CLUB TWIN ROOM - Lounge access with Cocktail Hours.15% discount on F&B and Laundry

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

EXECUTIVE CLUB TWIN ROOM - Lounge access with Cocktail Hours.15% discount on F&B and Laundry

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for DELUXE KING ROOM - FREE WIFI

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

DELUXE KING ROOM - FREE WIFI

8.8 out of 10
Excellent
(28 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for DELUXE TWIN ROOM - FREE WIFI

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

DELUXE TWIN ROOM - FREE WIFI

8.4 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for SUPERIOR SUITE ROOM - 2 way airport transfers, Lounge access. 15% discount on F&B and Laundry

SUPERIOR SUITE ROOM - 2 way airport transfers, Lounge access. 15% discount on F&B and Laundry

SUPERIOR SUITE ROOM - 2 way airport transfers, Lounge access. 15% discount on F&B and Laundry

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Pillow menu
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for EXECUTIVE CLUB KING ROOM - Lounge access with Cocktail Hours.15% discount on F&B and Laundry

EXECUTIVE CLUB KING ROOM - Lounge access with Cocktail Hours.15% discount on F&B and Laundry

EXECUTIVE CLUB KING ROOM - Lounge access with Cocktail Hours.15% discount on F&B and Laundry

8.6 out of 10
Excellent
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
TV
Pillow menu
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR KING ROOM - FREE WIFI

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

SUPERIOR KING ROOM - FREE WIFI

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for SUPERIOR TWIN ROOM - FREE WIFI

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

SUPERIOR TWIN ROOM - FREE WIFI

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for PRESIDENTIAL SUITE - 2 way airport transfers, Lounge access.15% discount on F&B and Laundry

PRESIDENTIAL SUITE - 2 way airport transfers, Lounge access.15% discount on F&B and Laundry

PRESIDENTIAL SUITE - 2 way airport transfers, Lounge access.15% discount on F&B and Laundry

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

About the area

New Delhi

Pullman New Delhi Aerocity Hotel places you in the heart of New Delhi, connected to a shopping centre and 0.6 km (0.4 mi) from Worldmark. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Pullman Spa & Salon can include deep-tissue massages, body wraps and body scrubs along with Ayurvedic treatments and mani/pedis. The café, Cafe Pluck, serves soul food and is open for breakfast, lunch and dinner. PLING is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Business amenities include 13 meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Aerocity hotel include DLF Promenade Vasant Kunj and DLF Cyber City.

What's nearby

  • Worldmark - 5 min walk - 0.4 km
  • DLF Cyber City - 8 min drive - 8.6 km
  • Ambience Mall - 8 min drive - 8.2 km
  • Rashtrapati Bhavan - 14 min drive - 13.6 km
  • India Gate - 21 min drive - 17.2 km

Getting around

  • Moulsari Avenue Station - 8 min drive
  • Delhi Aero City Station - 12 min walk
  • Indira Gandhi International Airport (DEL) - 10 min drive

Restaurants

  • ‪Executive Lounge - ‬1 min walk
  • ‪Daryaganj - ‬6 min walk
  • ‪One 8 Commune - ‬5 min walk
  • ‪Punjab Grill - Tappa - ‬9 min walk
  • ‪Stallion - ‬3 min walk

About this property

Pullman New Delhi Aerocity Hotel

Luxury New Delhi hotel connected to a shopping centre, 8-minute walk to Worldmark
Pullman New Delhi Aerocity Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 13 meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the luxury Pullman New Delhi Aerocity Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 270 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Pullman New Delhi Aerocity Hotel offers 270 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. This New Delhi hotel provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Pullman Spa & Salon has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Regional cuisine
Novotel New Delhi Aerocity Hotel
  • Pool
  • Spa
  • Pet-friendly
  • Kids pool
4.1 out of 5, Very good, 1,000 reviews
The price is NZ$342
includes taxes & fees
12 Dec - 13 Dec
Novotel New Delhi Aerocity Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: INR 1,500 to 1,700 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Pluck
  • Farmers Basket at Pluck
  • HONK
  • PLING

Things to do

  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Lift (122 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: INR 1500 per pet, per night

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 2000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately INR 1500 to 1700 per person
  • Airport shuttle fee: INR 1900 per vehicle (one-way, maximum occupancy 02)
  • Pet fee: INR 1500 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pullman New Delhi Aerocity Hotel
Pullman Aerocity Hotel
Pullman Aerocity
Pullman New Delhi Aerocity
Pullman New Delhi Aerocity Hotel Hotel
Pullman New Delhi Aerocity Hotel New Delhi
Pullman New Delhi Aerocity An AccorHotels Brand
Pullman New Delhi Aerocity Hotel Hotel New Delhi

Frequently asked questions

What is the cancellation policy at Pullman New Delhi Aerocity Hotel?

Pullman New Delhi Aerocity Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman New Delhi Aerocity Hotel?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Pullman New Delhi Aerocity Hotel on 16 Nov 2025 start from NZ$365.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman New Delhi Aerocity Hotel?

Yep, Pullman New Delhi Aerocity Hotel has a free self car park and free valet parking.

Is there a spa on site at Pullman New Delhi Aerocity Hotel?

Yep, Pullman Spa & Salon is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Pullman New Delhi Aerocity Hotel have a pool?

Pullman New Delhi Aerocity Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Pullman New Delhi Aerocity Hotel?

Pullman New Delhi Aerocity Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes Pullman New Delhi Aerocity Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Pullman New Delhi Aerocity Hotel.

Is Pullman New Delhi Aerocity Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Pullman New Delhi Aerocity Hotel is a hit with families.

Are there hot tubs in the rooms at Pullman New Delhi Aerocity Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Pullman New Delhi Aerocity Hotel serve breakfast?

Sure does, full breakfast is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman New Delhi Aerocity Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pullman New Delhi Aerocity Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman New Delhi Aerocity Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Pullman New Delhi Aerocity Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 394 out of 634 reviews
Rating 8 - Good. 127 out of 634 reviews
Rating 6 - Okay. 52 out of 634 reviews
Rating 4 - Poor. 20 out of 634 reviews
Rating 2 - Terrible. 41 out of 634 reviews

Reviews

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Slept with a fan in the room!!!

The air conditioning was the worst I’ve ever experienced! Had to request for a fan! First time I’ve ever paid money to sleep with a fan in the hotel. Lighting was useless. Couldn’t get ready because the room hardly had any proper lighting. Highly highly disappointed this time! Would definitely consider a different hotel in Aerocity next time. Wish I could’ve gotten a refund back especially for sleeping with a fan in the room!
Stayed 1 night in Aug 2025

8/10 Good

Shivam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Dinner was okay, can be better, good dessert options, but need more variety when it comes to Indian snacks.
Stayed 1 night in Aug 2025

10/10 Excellent

Pradeep, Perumbavoor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
High quality and spacious room. Gym and pool were excellent, and so was the breakfast.
Stayed 1 night in Aug 2025

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Zainab Javid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Nazarbakht

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gitanjali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Gitanjali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food options and menu is excellent. Loved the choice of healthy options. One of the best across hotels. The staff is good. Used the spa and the facilities were great. Aerocity Pullman is very convenient for business travellers with close proximity to airport and cyber city.
Stayed 1 night in Jul 2025

10/10 Excellent

Sher amir, Greendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Atul, Lubbock

Travelled with partner
Disliked: Property conditions & facilities
Generally, poor and mediocre service. However, the duty manager made it by arranging a free meal for me (I insisted to pay) after 3 back to back frustrating experiences at its Asian restaurant. Nevertheless, all those frustrations were forgotten after the hotel called me to inform that I had left my valuables In the safe (including my passport). Their prompt action in safekeeping the same until I returned to Delhi after 3 days was a wonderful feeling for which I am grateful. This was done despite the fact that we were not going to staying there during our return trip through Delhi. Full marks for their professional handling of this situation.
Stayed 1 night in Jul 2025

10/10 Excellent

Ravindra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Nidhi

Stayed 1 night in Jun 2025

10/10 Excellent

Kavita

A comfortable sojourn

A comfortable overnight stay. Efficient and courteous staff. Delicious pan asian cuisine.
Stayed 1 night in Jul 2025

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort

Pullman Aero-trocity: worst experience in 15 yrs

Appalling experience: Smoking Rooms, Dripping Toilets, and Zero Help I stayed at the Pullman New Delhi Aerocity from 15–17 July, and in 15 years of frequent international travel, I have never been treated so poorly. Before arrival, I emailed about my late check-in due to a 2:30 AM flight — no reply. I had to call (at international rates) to confirm they’d hold the booking. I arrived at 3:50 AM to a disorganised 20-minute check-in, despite being the only guest. Staff were distracted, some on their phones, and no one from the concierge team offered the usual welcome or point of contact. I was assigned a twin smoking room, despite paying for a non-smoking king. The room reeked of cigarette smoke and was clearly in poor condition, with a stained bath. When I asked to change, I stood another 20 minutes at reception with no solution and, exhausted, had no choice but to stay the night. Only later did I discover the toilet had a constant drip that echoed through the room all night. At 8 AM, desperate to shower and prepare for a 9 AM meeting, I again requested a room change — was told to wait. Only when I packed my bags and firmly insisted was I finally given the room I had booked. Checkout was cold and uninterested. I was spoken to without eye contact, not asked how my stay was, and when I raised my experience, staff showed no care. It honestly felt like Accor has entered the five-star, high-cost hostel game — just without telling the guests. I will not be returning.
Stayed 2 nights in Jul 2025

8/10 Good

Nitika, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel- conveniently located, close to the airport n malls. Beds are comfortable- matters when you r jet lagged. Service is good.
Stayed 1 night in Jul 2025

4/10 Poor

Pavan Jit

Disliked: Staff & service
Poor quality of staff
Stayed 1 night in Jul 2025

10/10 Excellent

fozia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jasvinder

Stayed 3 nights in Jul 2025

10/10 Excellent

Nitika, Montreal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Offers good food, great staff n excellent service, convenient location for out of country visitors when you have a flight to catch, 3-5 min to the aeroporte, clean. Rooms are spacious- beds are comfortable. Bathrooms are of a good size. Good choice..
Stayed 1 night in Jul 2025

10/10 Excellent

Nitika, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Good Asian food at Honk Great breakfast at Farmers Market Rooms are spacious Staff is super nice. Comfortable stay -
Stayed 1 night in Jun 2025

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a great restaurant
Stayed 2 nights in Jun 2025

8/10 Good

sukesh

Stayed 16 nights in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Nitika, Montreal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Property is set in Aerocity. Dining options inside for breakfast and at Honk are fantastic! They can arrange for a pick up if you ask. Enjoyed my stay n will come again. The Staff is very polite n courteous. Staff is very helpful, works very hard to make your trip memorable. Thank you!
Stayed 2 nights in Jun 2025

10/10 Excellent

JEAN-CLAUDE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel good service

Very comfortable stay
Stayed 1 night in Jun 2025