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The Grand New Delhi

5.0 star property
Luxury hotel connected to a shopping centre in New Delhi with a full-service spa

Photo gallery for The Grand New Delhi

Interior
1 bedroom, premium bedding, down duvets, pillow-top beds
Property grounds
Outdoor banquet area
Presidential Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • Gym

Explore the area

Map
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R, 110070
  • Ambience Mall
    ‪7 min walk‬
  • Worldmark
    ‪5 min drive‬
  • Qutub Minar
    ‪8 min drive‬
  • Delhi (DEL-Indira Gandhi Intl.)
    ‪9 min drive‬

Room options

View all photos for Studio Apartment

1 bedroom, premium bedding, down duvets, pillow-top beds

Studio Apartment

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment

One Bedroom Apartment

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Business Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

1 bedroom, premium bedding, down duvets, pillow-top beds

Business Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Pillow-top bed
Separate bedroom
Down duvet
Premium bedding
  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diplomatic Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

1 bedroom, premium bedding, down duvets, pillow-top beds

Diplomatic Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
HDTV
Pillow-top bed
Separate bedroom
  • 111 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Grand Club Room, Club Access

1 bedroom, premium bedding, down duvets, pillow-top beds

The Grand Club Room, Club Access

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Presidential Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Presidential Suite, 15% Off Food&Soft Beverages, 20% Off Spa&Laundry, Club Access, Butler On Request

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
HDTV
Pillow-top bed
  • 199 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for The Grand Deluxe Room with Twin Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

The Grand Deluxe Room with Twin Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for The Grand Deluxe Room with King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

The Grand Deluxe Room with King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Grand Premium Room

1 bedroom, premium bedding, down duvets, pillow-top beds

The Grand Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
HDTV
Premium bedding
Down duvet
Pillow-top bed
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed

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About the area

New Delhi

You'll be connected to a shopping centre at The Grand New Delhi, and within just a 10-minute stroll of Ambience Mall and DLF Promenade Vasant Kunj. Highlights at this luxury hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, DKK, serves local and international cuisine. Aqua BAR is the hotel's own tapas bar. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. 6500 square feet (604 square metres) of event facilities include 2 meeting rooms and a conference centre, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free valet parking, along with the convenience of a free shopping centre shuttle. .Within a 15-minute drive of this 5-property class Vasant Vihar hotel, attractions include DLF Cyber City and Lajpat Nagar Central Market.

What's nearby

  • DLF Promenade Vasant Kunj - 6 min walk - 0.6 km
  • Ambience Mall - 7 min walk - 0.6 km
  • DLF Emporio Vasant Kunj - 10 min walk - 0.9 km
  • Worldmark - 5 min drive - 4.3 km
  • Qutub Minar - 8 min drive - 5.7 km

Getting around

  • Vasant Vihar Station - 4 min drive
  • New Delhi Sardar Patel Station - 9 min drive
  • Indira Gandhi International Airport (DEL) - 17 min drive

Restaurants

  • ‪Paul - ‬5 min walk
  • ‪Punjabi By Nature - ‬5 min walk
  • ‪Punjab Grill - ‬6 min walk
  • ‪Taco Bell - ‬6 min walk
  • ‪Jamie's Italian - ‬6 min walk

About this property

The Grand New Delhi

Luxury hotel connected to a shopping centre in New Delhi with a full-service spa
The Grand New Delhi offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include 2 meeting rooms and limo/town car service. Event space at this hotel measures 6500 square feet (604 square metres) and includes a conference centre. A children's pool, a sauna, and a terrace are also featured at the luxury The Grand New Delhi. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star New Delhi hotel.

  • 382 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • 6500 sq ft of conference space
  • 604 sq. m of conference space
  • Built in 2002
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
The Grand New Delhi offers 382 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 40-inch plasma televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Languages

English, Hindi

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Hyatt Regency Delhi

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, 908 reviews
The price is NZ$191
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: INR 1,500 to 1,500 for adults and INR 1,250 to 1,250 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aqua BAR
  • Cascade
  • DKK
  • G Bar

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference centre (6,500 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 6 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch HDTV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2500.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 1500 to 1500 for adults and INR 1250 to 1250 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • The seasonal pool will open in March and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Grand New Delhi
Grand New Delhi Hotel
Grand New Delhi
The Grand New Delhi Hotel New Delhi
Hotel The Grand New Delhi
The Grand Hotel New Delhi
The Grand New Delhi Hotel
The Grand New Delhi New Delhi
The Grand New Delhi Hotel New Delhi

Frequently asked questions

What is the cancellation policy at The Grand New Delhi?

The Grand New Delhi offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Grand New Delhi?

Yep, The Grand New Delhi has a free self car park and free valet parking.

Is there a spa on site at The Grand New Delhi?

Yep, there is an onsite spa at The Grand New Delhi. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does The Grand New Delhi have a pool?

The Grand New Delhi has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from March to October.

What luxury perks are available at The Grand New Delhi?

The Grand New Delhi features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes The Grand New Delhi a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Grand New Delhi.

Is The Grand New Delhi family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services in the guestrooms, it's no surprise that The Grand New Delhi is a hit with families.

Are there hot tubs in the rooms at The Grand New Delhi?

No, but there are deep-soaking baths in the guestrooms.

Does The Grand New Delhi serve breakfast?

You bet, buffet brekkie is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at The Grand New Delhi?

No, The Grand New Delhi does not offer an airport shuttle service.

Is there a bar or restaurant at The Grand New Delhi?

Yep, you can grab a meal at The Grand New Delhi's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at The Grand New Delhi?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Grand New Delhi?

No, pets are not allowed.

The Grand New Delhi Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 163 out of 548 reviews
Rating 8 - Good. 164 out of 548 reviews
Rating 6 - Okay. 96 out of 548 reviews
Rating 4 - Poor. 53 out of 548 reviews
Rating 2 - Terrible. 72 out of 548 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Manan

Stayed 1 night in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Himank

Stayed 2 nights in Mar 2025

4/10 Poor

AbdulRehman

Disliked: Staff & service, property conditions & facilities
Great property run by incapable staff
Stayed 2 nights in Mar 2025

2/10 Terrible

Onkar

Disliked: Cleanliness, property conditions & facilities

Worst Hotel Experience

It was Hot - AC didn’t work and upon calling the service, we were told it wasn’t turned and they fixed but it didn’t get even afterwards. My bother stayed here few months ago and he recommended me that was the only reason I decided to stay but I will never stay or recommend anyone ever.
Stayed 2 nights in Mar 2025

10/10 Excellent

sachin

Stayed 1 night in Mar 2025

10/10 Excellent

sanjeev

Stayed 1 night in Feb 2025

10/10 Excellent

Yatharth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

naresh

Business traveller, Travelled with partner
To improve a lot
Stayed 2 nights in Feb 2025

4/10 Poor

Abhinav

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Shivang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Can do with more staff at the reception and at the gate to greet the guests but overall great value for money and good service.
Stayed 1 night in Feb 2025

10/10 Excellent

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the airport
Stayed 1 night in Feb 2025

10/10 Excellent

Tamara

Stayed 2 nights in Feb 2025

8/10 Good

Shuchi

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are good and big but the washrooms are not clean properly. I saw pee on toilet seat.
Stayed 1 night in Feb 2025

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms need Updrade

Stayed 1 night in Jan 2025

6/10 Okay

Vin, Chanhassen

I wasn’t impressed. I was on the 4th floor and it had a bathroom smell as soon I walked to my room. Carpets were old and looked ok. My AC didn’t cool despite my complaints. They sent an electrician but still it didn’t get done. They were hesitant to change my room and I dropped the idea of going through inconvenience. It was ok.
Stayed 3 nights in Jan 2025

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay at the Grand New Delhi

we had a very pleasant stay at this hotel. The staff was very efficient and courteous. Ajay at the entrance who showed us his 6 fingers very proudly was helpful in settling our fare with the cab driver as we didn't have change in local currency. Nikuns at the reception and all the staff were very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

shower are slippery

Hotel is very clean. Shower area is slippery.
Stayed 1 night in Jan 2025

2/10 Terrible

Vipin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Grand Hotel with my wife and two kids, and unfortunately, our experience was far from satisfactory. We had a late-night flight, which is why we requested a late check-out. However, when we returned to our room around noon, we found it locked. After asking for a key change, we were still unable to access our room. To make matters worse, we encountered a significant issue with the toilet, as there was no water available. We called the reception more than ten times, but the response was extremely poor. On three occasions, we were transferred to a duty manager, but he didn’t address our concerns and seemed more interested in chatting with others than helping us. After countless requests, we were finally moved to a different room at 3:15 PM, which was the last available room in the hotel wing. This was incredibly inconvenient, especially with two young children (ages 7 and 2) and all our belongings to manage. The way we were treated during this ordeal felt like torture, and it has left a lasting impression on us. I cannot recommend this hotel to anyone based on our experience. I hope management takes this feedback seriously to improve their service in the future. **Rating: ★☆☆☆☆**
Stayed 1 night in Jan 2025

2/10 Terrible

Rajiv

Stayed 1 night in Dec 2024

2/10 Terrible

Vidyadhar

Disliked: Cleanliness, staff & service, property conditions & facilities
First the check-in process not well staffed and organized. Second I was given a smoking room. Third the room I got was not clean.
Stayed 2 nights in Dec 2024

6/10 Okay

Nachiket, Mumbai

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a lovely and well-located hotel, with the staff doing their best to keep it running smoothly. It needs a significant overhaul of its facilities, though -- the in-room heating did not work in my room, for example, and in a cold Delhi winter, I could get barely lukewarm water to bathe in.
Stayed 1 night in Dec 2024

2/10 Terrible

OMRAN

Business traveller
Disliked: Staff & service

Bad experience from hotels.com and the hotel

This is one of the worst experience I have ever had specially booking through the Hotels.com I have paid for This booking was already paid but when I reached while I’m doing the check-in, they told me my name it’s not appearing there and I cannot find my working reference although I called hotel team it took from me almost 4 hours to get in the hotels and also they hold the amount till they will get the confirmation from Hotels.com one of the worst experience ever from both side hotels.com and the hotel itself
Stayed 2 nights in Dec 2024

8/10 Good

Steven, Longwood

Stayed 2 nights in Nov 2024

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Good as close to ambience mall and airport - hotel is a good choice and buffet good before am flight to London- only downside is whilst mall is walkable in 10 minutes no proper path or signage and easier to drive given usual Delhi traffic craziness
Stayed 2 nights in Nov 2024