4/10 Poor
Valerie M.
23 Sept 2024
Disliked: Cleanliness
Disappointing Stay
When I inquired about staying at the property, I explained that we needed an end unit with an ocean view so that my 92 year-old, generally immobile father would be able to experience it. However, we arrived at the complex to find that we were assigned to a center unit with a view of the parking lot.
The unit itself could be lovely but it needs deep cleaning regularly - not superficial cleaning. Windows, blinds, and floors were so filthy that we washed them since we had to stay there.
In the living room is a black swivel chair that is upholstered in leather/pleather that quite literally crumbles to bits and pieces and stick to and stain your clothes if you so much as brush against it.
The bed in one of the two bedrooms collapsed as we were attempting to put linens on it. We called the property manager who was very apologetic. They called back and said that a maintenance service had been dispatched and would be at the unit soon. Unfortunately, they didn't arrive until 8 pm or so, but they were professional, friendly, and repaired the bed frame. It was 8:50 p.m. when they left. We hadn't eaten dinner yet and most restaurants in the immediate area close around 9 p.m. We learned that Stop&Shop closed at 10 pm, so we rushed there to pick up a few deli sandwiches.
All this occurred on day one of our 5-night stay. I don't have enough character space left here to summarize the rest of our stay, which wasn't much better.
Valerie M.
Stayed 5 nights in Sep 2024