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InterContinental Bali Sanur Resort by IHG

5.0 star property
Luxury resort with 3 restaurants and 3 outdoor pools

Photo gallery for InterContinental Bali Sanur Resort by IHG

Bar (on property)
Meeting facility
On the beach, white sand, free beach cabanas, sun-loungers
Lobby
Private pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
The current price is NZ$415
includes taxes & fees
13 Oct - 14 Oct

Explore the area

View map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Place, Mertasari Beach
    ‪2 min walk‬
  • Place, Sanur Beach
    ‪4 min walk‬
  • Place, Sanur Night Market
    ‪3 min drive‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 1 Bedroom, Garden View (Pool)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Garden View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 136 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Garden View

View from room

Junior Suite, 1 King Bed, Garden View

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Garden View

Junior Suite, 2 Single Beds, Garden View

Junior Suite, 2 Single Beds, Garden View

7.0 out of 10
Good
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

1 bedroom, premium bedding, in-room safe, desk

Villa, 2 Bedrooms, Garden View (Pool)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 308 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Villa, Ocean View, Beachfront

1 bedroom, premium bedding, in-room safe, desk

Presidential Villa, Ocean View, Beachfront

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 937 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
  • 157 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Villa, 3 Bedrooms, Garden View (Pool)

Villa, 3 Bedrooms, Garden View (Pool)

8.0 out of 10
Very good
(1 review)

Highlights

Garden
Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Connecting rooms available
  • 408 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Ocean View

View from room

Junior Suite, 2 Single Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

About the area

Denpasar

A luxury stay in Denpasar awaits you at InterContinental Bali Sanur Resort by IHG. You'll be 0.3 km (0.2 mi) from Sanur Beach and 13 km (8.1 mi) from Kuta Beach. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and Ayurvedic treatments along with access to the hot tub and steam room. The restaurant, Layang-Layang, serves Indonesian cuisine and is open for breakfast, brunch, lunch and dinner. At the resort's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and gym. Business amenities include meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a steam room and a children's swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of airport pick-up service. .With a stay at this 5-property class Sanur resort, you'll be 14 km (8.7 mi) from Legian Beach and 14.8 km (9.2 mi) from Tuban Beach.
View more Resorts in DenpasarOpens in a new window

What's nearby

  • Mertasari Beach - 2 min walk - 0.2 km
  • Sanur Beach - 4 min walk - 0.4 km
  • Sanur Night Market - 3 min drive - 2.7 km
  • Sindhu Beach - 4 min drive - 3.0 km
  • Kuta Beach - 12 min drive - 12.5 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 27 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Stuja Di Pantai - ‬2 min walk
  • ‪The Fire Station - ‬2 min walk
  • ‪Karang All Day Dining - ‬1 min walk
  • ‪Tapha - ‬3 min walk

About this property

InterContinental Bali Sanur Resort by IHG

Luxury resort with 3 restaurants and 3 outdoor pools
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At InterContinental Bali Sanur Resort by IHG, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury resort also offers a complimentary children's club, a children's pool and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Denpasar resort.

  • 120 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 2013
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
InterContinental Bali Sanur Resort by IHG offers 120 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Similar properties

3 outdoor pools, open 8 AM to 7 PM, pool umbrellas, pool loungers

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  • On private beach
  • Pool
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 826 reviews
The price is NZ$276
includes taxes & fees
1 Nov - 2 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (100 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 1 September 2025 to 30 December 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Bali Sanur Resort by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 1052700.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 350000 for adults and from IDR 175000 for children
  • Airport shuttle fee: IDR 624360 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

What is the cancellation policy at InterContinental Bali Sanur Resort by IHG?

InterContinental Bali Sanur Resort by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Bali Sanur Resort by IHG?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at InterContinental Bali Sanur Resort by IHG on 13 Oct 2025 start from NZ$415.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Bali Sanur Resort by IHG?

Yep, InterContinental Bali Sanur Resort by IHG has a free self car park, free valet parking and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to InterContinental Bali Sanur Resort by IHG?

Yep, InterContinental Bali Sanur Resort by IHG is a short 3-minute walk from Sanur Beach. Fun beach activities include snorkelling, waterskiing and windsurfing. You can also find boat tours.

Is there a spa on site at InterContinental Bali Sanur Resort by IHG?

Yep, there is an onsite spa at InterContinental Bali Sanur Resort by IHG. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does InterContinental Bali Sanur Resort by IHG have a pool?

InterContinental Bali Sanur Resort by IHG has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 7:00 PM.

What luxury perks are available at InterContinental Bali Sanur Resort by IHG?

InterContinental Bali Sanur Resort by IHG features 3 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes InterContinental Bali Sanur Resort by IHG a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental Bali Sanur Resort by IHG.

Is InterContinental Bali Sanur Resort by IHG family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Bali Sanur Resort by IHG is a hit with families.

Are there hot tubs in the rooms at InterContinental Bali Sanur Resort by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does InterContinental Bali Sanur Resort by IHG serve breakfast?

Yeah, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at InterContinental Bali Sanur Resort by IHG?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Bali Sanur Resort by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Bali Sanur Resort by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Bali Sanur Resort by IHG?

No, pets and service animals are not allowed.

InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 468 reviews
Rating 8 - Good. 109 out of 468 reviews
Rating 6 - Okay. 36 out of 468 reviews
Rating 4 - Poor. 18 out of 468 reviews
Rating 2 - Terrible. 8 out of 468 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Yee wa

Noisy at night , no charger
Stayed 5 nights in Jun 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a wonderful team at the hotel. We had a fantastic holiday.
Stayed 6 nights in Jun 2025

10/10 Excellent

Vitaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge and really beautiful with a lovely outdoor lounge with great views of the ocean. The service from the staff was absolutely impeccable. The breakfast buffet was fantastic, the only thing that was slightly disappointing was the lunch and dinner menus, with both being very similar at Pier8 and Layang Layang, it would have been great to have some more variety. We thoroughly enjoyed our time here
Stayed 6 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the beach. Booked an ocean view Junior suite which was a great room although the ocean was very far away past the spa then the pool and the beach bar!!
Stayed 6 nights in May 2025

10/10 Excellent

Shaneek, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms on the property were clean, the customer service was amazing and the food choice was very good
Stayed 3 nights in May 2025

10/10 Excellent

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing! Fabulous rooms, restaurants and food along with great service. My 2 concerns would be the size of the pool area if going at peak time and also the beach - there were not many loungers and water full of boats so couldn’t go for a swim next to hotel and for a beachside 5* hotel this was disappointing.
Stayed 3 nights in May 2025

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was nice, but some facilities a bit dated.
Stayed 4 nights in May 2025

8/10 Good

Shiraz

Stayed 6 nights in May 2025

8/10 Good

Yiting

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Highly enjoyed our stay
Stayed 9 nights in Jan 2025

2/10 Terrible

Shanola

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was fantastic. The staff especially went above and beyond for us in every department. Would highly recommend a vacation here!
Stayed 6 nights in Mar 2025

8/10 Good

J R

Stayed 7 nights in Mar 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and well manicured.
Stayed 7 nights in Feb 2025

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Sun Yeon, berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

8/10 Good

Anveeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good, but could be better

Our stay at the InterContinental was nice, however I could not give it 5 stars because checking in was problematic, and the beach was not cared for very well (seaweed was not cleaned up, unlike surrounding hotels). It may have simply been a bad day, but check in was heavily delayed!! Also the beach is quite nice but unlike the surrounding hotels, the seaweed was not cleaned up, which was a shame. The food was good, the service was fantastic, and their spa is wonderful. The pool is actually one of its best features. The rooms are beautiful and the beds were the best throughout our entire trip (3 weeks). However, their products (shampoo/bodywash/lotion) could use some updating…..you would expect a 5 Star establishment to use better quality, if not Sensatia. Finally, the weights in the gym could also be updated. Overall, still a really pleasant stay, and we did enjoy the service, grounds and facilities.
Stayed 3 nights in Dec 2024

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Yasmin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully laid out resort, with exceptional swimming pools and grounds. The main swimming pool was far too warm to swim in beyond 8am and was equivalent to the air temperature, so opted for the smaller pools instead. Breakfast options were good, however, not exceptional for the price. Rooms were spacious and clean, with ample space for two people. Interior decor was beautiful, however, overall experience does not amount to the cost and luxury expected.
Stayed 2 nights in Nov 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024