2/10 Terrible
Crystal
Business traveller
28 Mar 2025
Disliked: Cleanliness, staff & service, room comfort
Stay Elsewhere
It seemed like a convenient location on the map. Do not stay here. Go less than a mile away they are building a whole new nice area, there's a Chili's and a Super Target for reference.
My coworker checked in before me, they charged her personal card for the whole stay instead of just the incidentals hold. Then stated they couldn't do anything about it so when I arrived I updated it to our company card and had to give her money to hold her over until the hotel hold was released which they said they could do nothing about.
I get up to my room and there was a bloody used towel hanging on the back of the bathroom door. I couldn't deal with that at the moment so I went to sleep in an otherwise clean room and reported it to the day manager in the morning.
He said "Ew!" and said he would have it taken care of.
I got back after work and it was still there and I had no clean towels to shower with. I called the front desk and repeated my issue. She sent someone up with towels about 45 minutes later. They gave me three washcloths. I had to send her away to get me bath towels. They never took the nasty one away. I tossed it where I wouldn't have to look at it and left it there all week.
They didn't charge me for the parking (yet, not all charges have cleared so far) and they gave my coworker one free drink from the lobby store.
If you got this far in reading, you should also know that right outside the hotel is a homeless building and tent city. Stay elsewhere.
Crystal
Stayed 4 nights in Mar 2025