2/10 Terrible
Taylor
Business traveller
17 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely Disgusting Experience , Would Not Recommend
I had one of the worst hotel experiences I’ve ever had at this property. From the moment I checked in, it was problem after problem.
The first night, my room key wouldn't work, no matter how many replacements they gave me. I had to rely on hotel staff to open my door every single time, which was extremely inconvenient. On top of that, I was placed in a handicap room with a shower that leaked all over the bathroom and kitchen floors. There was never any hot water, and when I told the front desk, their response was simply, “Just grab towels to wipe it up.” I tried that—wringing them out multiple times before I finally gave up.
They eventually moved me to a different room, but there wasn’t one available until after 4 p.m., so I had to remove all of my belongings, including my food, and just wait.
That night, when I got into my new room and turned on the bathroom light, I saw bugs scattering across the walls, mirror, and bathtub. I didn’t see any bedbugs, but it made it nearly impossible to sleep. In the morning, when I turned on the kitchen light, more bugs scattered, including what looked like a cockroach that ran down the drain. When I turned on the sink, another bug ran up into a hole at the top of the sink.
I reported this to the front desk and suggested they call pest control. The staff didn’t seem to take it seriously, barely acknowledged it, and didn’t offer any apology or compensation.
Taylor
Stayed 2 nights in May 2025