Arcade Hotels in Brunei

I would have given this hotel 5 stars if not for the noisy room on our first night. Despite specifically requesting a quiet room, we were allocated one right next to the external air-conditioning unit. The hotel should have been aware of this noise issue, which resulted in a sleepless night. Nonetheless , we were moved to a quieter room the following day. Overall, we had a lovely stay. The hotel is centrally located, within walking distance of most tourist attractions. The room was clean, the food was good and the staff were excellent. Special thanks to Ameen at the restaurant for his warm hospitality and excellent service, and Dino at reception for being so kind and helpful. Having visited the Radisson Hotel out of curiosity, I feel Brunei Hotel offers much better value for money. Although smaller, it is cleaner, more modern and better maintained. Highly recommended!

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The staff is great. The hotel is beautiful. There were many maintenance issues such as fountains and escalators not working. The pool floor was not clean. The lights in the bathroom are motion sensors that never really go off. If they want to keep 5 stars, they have work to do.