Arcade Hotels in Cameron Highlands

Just had a magical stay at the Cameron Highlands. The hotel was superb, so much better than we expected. Actually the hotels website representes it better than Hotels.com. Large spacious, old colonial style rooms. The whole hotel is open to the elements which creates this unique space which is airy. The staff were outstanding, honestly its like been treated like royalty. Everthing from the spa, dinners, the private food tour and cooking with the chef. It was top notch and stands out from the other hotel's.

Unfortunately, our stay at this hotel was very disappointing. Several advertised facilities, including the rooftop lounge/terrace, gym, and laundry, were unavailable due to refurbishment works, yet we were not informed before arrival. The room windows were not double glazed, so noise from the busy road was constant, and there was also a strong unpleasant smell coming from the bathroom drains. The WiFi was switched off during the evening while updates were carried out, which caused problems as we needed to work from our room. The restaurant experience was also poor, with one of the worst meals we have had despite the restaurant being almost empty. Although the room was advertised as an aparthotel studio with a kitchenette, no utensils, plates, or cutlery were provided apart from a kettle. We were also surprised that no alcohol was served at the hotel, something that should be clearly stated in the advertisement for international travellers. Finally, communication was difficult at times as very few staff outside reception spoke English. Overall, we felt the hotel was not geared towards international or Western guests, and we would not have booked had the listing been more transparent. Unfortunately, we would not recommend this hotel to international travellers.

The room is very spacious and clean with separate toilet and shower area. The carpark is free with wide entrance and parking lots are plentiful. The balcony view is picturesque. However there is room for improvement on breakfast selection. Also the quality and taste can be better. Credit is due for polite and helpful staff. Location is good right in the centre of Tanah Ratah. The hotel is recommended for those staying in Cameron Highlands.