love this hotel you can see it needs some painting done and wear and tear but other than that its perfect

A fantastic hotel, our 3rd time to the hotel. I cannot fault the hotel, room or grounds. However, the service and staff with the exception of Hannah at reception, Esther in the bar and Gladys at the beach club restaurant were simply shocking. Extremely unhelpful, had to wait a long time to be served. At breakfast they take your tea/coffee order which never arrived. For a 5 star hotel it is simply unacceptable. The Ritz Carlton trades on its name and reputation which you simply can’t do. I wouldn’t recommend this hotel unless you don’t mind poor service.

A lovely unassuming looking hotel in the quiet end of Tenerife. The stone arches and large central atrium are a particular highlight. The rooms were well equipped and comfortable. I only stayed one night and did not dine so cannot comment on that aspect.