Arcade Hotels in Dordogne

The reception staff here was outstanding. I feel bad I lost the note with their names because they truly were exceptional. All four ladies that staffed the front desk in morning and evening were people who see hospitality as a calling not a job. They were kind, patient, gave us good directions, listened to our excitement and shared it. We stayed 5 days so we saw quite a bit of them. One day a large group came from Australia and I watched as one guest came down to complain the room was too hot and then next came down to complain the room was too cold. I marveled at how well the staff handled each situation. And when I asked for a chair in the room instead of an ergonomic ball, they made it happen right away. Room was bigger than most European rooms. There is laundry onsite if you need it. Breakfast was worth the price and there is beer and wine in the evening. It takes about 10 minutes to walk downtown and the parking garage was very tight - I feared those corners and preferred parking on the street. That aside though, I really compliment the staff and wish I could remember their names (Sara? Hannah?)!!

Very good hotel in excellent location for easy walking access to Bergerac, including the old town. Didn’t try breakfast as had an early flight. Room was very comfortable, with aircon and fridge a godsend in 33C. Unfortunately didn’t get chance to use pool as only in Bergerac for 1 day. Note: no reception after about 9pm, but door code provided.

Horrible checkin process. Also your room has to pass inspection before you check-out or your 100 euro deposit is not refunded. Also you have to make and strip beds and haul the sheets and towels out.