La Union Casino Hotels

I recently stayed at this hotel and, unfortunately, it felt much closer to a 3-star experience than the advertised 4 stars. For a property charging over $250 per night, the overall value and quality were disappointing. One major issue was the TV entertainment. There were virtually no channels available , not even basic local channels. The only option was to log into Netflix or other streaming services using your personal account, which can be difficult or impossible for international travelers due to regional restrictions and login verification requirements. The restaurant was another letdown. The menu was very limited, and the food prices were extremely high for the quality and selection offered. What made it more frustrating was the hotel’s policy against bringing outside food onto the property, although I noticed other guests eating Jollibee and other takeout food by the pool without any issue. The rules seemed inconsistent. The room amenities also did not meet expectations for a hotel in this price range. There were no bathrobes provided in the room, and when I requested robes, the hotel delivered child-sized ones that clearly did not fit an adult guest. Perhaps the most concerning issue was the water smell. The first time the faucet or shower was turned on, there was a strong sewage-like odor coming from the water, which was very unpleasant. Overall, this hotel charges luxury-level prices but fails to deliver a comfortable or polished experience. Very disappointing 😟

Hot shower is not working. Only the very cold shower. When you turn the handle to the left to get hot shower, the water in the shower heads was only dripping and no water pressure. No phones in the room. Had to go down every time to ask for assistance. I had to ask 3 times in one day just for someone to fix the issue and when someone finally came, they COULD NOT FIX IT!!! Quite disappointing

Enjoyed the breakfast buffet. A variety of foods. We were on C side. With pool view and it was lovely. Hotel seems to be doing some well needed upgrades. But delta clean and safe. And beach front. Similar vibes to Mexico. As a Canadian.