Mersing District accommodation

The property is very nice and well kept. A bit more of training of counter and service personnel will make an experience to all visitors even better. The big issue is the village surrounding has way too much garbage, plastic bottles and others. Payment of fees for island conservation is paid, what is the money used for? A communal cleaning activity should be implemented.

The staff was absolutely amazing! They were friendly, courteous and helpful. Roberto that works the resort restaurant is an absolute gem. Always made sure I was well taken care of. If it's a massage you need, I highly recommend Yana. She manages to strike the perfect balance between a gentle, soothing massage and a deep sports massage. Finally, you must have a chat with Simon. You will find him at the reception as he oversees operations. He can provide you with a multitude of places to visit, restaurants to eat wherever your next destination takes you! Thankyou everyone for a great time 😁 Michael

Other then ants, mosquitoes and flies in the room, the standard of cleanliness of the room was also pathetic to an extent that the day we checked in we found ladies hair on duvets, pillows and bedsheets which clearly meant they didn’t change the bedsheets after previous guests left! There was engine room or probably air con/exhaust right next to our room that made non stop noise 24/7! There are open garbage bins right next to the rooms from here stench of rotten food can’t be missed and monkeys are playing havoc around there. There was a “cattery” which was mainly a cage in which they had two skinny mothers and their kittens locked with awful conditions and a letterbox so full of litter and poo that there was no more space for them to use it - so cruelty to animals was also not missed. On another occasion when a small cat came to the table and the guest called the waiter he came and kicked the cat out! I would give it to their reception staff though they were trying their best to make up for what lacked elsewhere but clearly it could not compensate for so many problems mentioned above. If I can express mg disgust in one sentence: we were booked for 7 nights but we checked out several days early!