O'Higgins Region accommodation from NZ$125

The property is incredible - breathtaking views and stunning building. Good facilities. Great food and activities. The wine tour was excellent. But unfortunately the service levels are not up to what you would expect from a 5* Property with this price tag. The staff are earnest and trying their best but training feels very lacking for what this place is trying to achieve. For example, we ordered tea - it took 20 mins to arrive and when it arrived it was only half a cup… and when we asked for more hot water the waiter did not understand and walked away without resolution… so I had to go to our room to fill up the water. There’s currently building works going on at the property and directly outside our room the works were exposed in a way that really affected the view. The volume of service errors here just added up to mean that as it stands I could not recommend a trip to this place and would not return - which I am very sad to say. Hopefully the service will improve in the future so that this place can live up to the potential it really does have.

Amazing stay ! What great hotel are made of !

The hotel staff were great. Lovely place to visit and the surroundings were astonishing, totally recommended.