Sonesta ES Suites Auburn Hills Detroit

3.0 star property
Hotel in Auburn Hills with free breakfast and 24-hour fitness centre

Photo gallery for Sonesta ES Suites Auburn Hills Detroit

Lobby
BBQ/picnic area
Exterior
Lobby
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Gym
  • Parking included
The current price is NZ$189
includes taxes & fees
2 Sept - 3 Sept

Explore the area

View map
2050 Featherstone Rd, Auburn Hills, MI, 48326
  • Chrysler LLC Headquarters
    ‪2 min drive‬
  • Oakland University
    ‪3 min drive‬
  • Great Lakes Crossing Outlets
    ‪8 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪56 min drive‬

Room options

Studio Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

Superior Suite, Multiple Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 71 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 King Beds

Superior Suite, Multiple Beds, Accessible (Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 71 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Superior Suite, Multiple Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 71 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 1 King Bed, Accessible (Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 King Bed, Accessible (Hearing, Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

Suite, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Superior Studio Suite, 1 King Bed

7.2 out of 10
Good
(35 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

Superior Suite, Multiple Beds

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 71 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Egyptian cotton bed sheets
  • 71 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About the area

Auburn Hills

At Sonesta ES Suites Auburn Hills Detroit you'll be 2.7 km (1.7 mi) from Oakland University and 2.9 km (1.8 mi) from Chrysler LLC Headquarters. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour gym. .Enjoy the gym and seasonal outdoor swimming pool. Other amenities include free Wi-Fi in public areas and laundry facilities. .In the area of this 3-property class Auburn Hills hotel, you'll find Great Lakes Crossing Outlets.

What's nearby

  • Chrysler LLC Headquarters - 2 min drive - 2.2 km
  • Oakland University - 3 min drive - 2.6 km
  • Meadow Brook Amphitheatre - 8 min drive - 9.0 km
  • Great Lakes Crossing Outlets - 8 min drive - 11.8 km
  • SEA LIFE Michigan Aquarium - 8 min drive - 11.8 km

Getting around

  • Pontiac Station - 6 min drive
  • Pontiac, MI (PTK-Oakland County Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • Starbucks - main concourse
  • ‪Altadona - ‬4 min drive
  • ‪The HUB Stadium - ‬2 min drive
  • ‪White Castle - ‬3 min drive

About this property

Sonesta ES Suites Auburn Hills Detroit

Hotel in Auburn Hills with free breakfast and 24-hour fitness centre
Sonesta ES Suites Auburn Hills Detroit offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Sonesta ES Suites Auburn Hills Detroit also features barbecue grills, a picnic area, and laundry facilities. Free self parking is available.

This 3-star Auburn Hills hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
Sonesta ES Suites Auburn Hills Detroit offers 118 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 8:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 31 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150.00 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. The property is professionally cleaned.

We should mention

  • The seasonal pool will open on 31 May and close on 06 September.
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Auburn Hills Suites
Sonesta Auburn Hills
Sonesta Auburn Hills ES Suites Detroit
Sonesta ES Auburn Hills
Sonesta ES Suites Auburn Hills
Sonesta ES Suites Detroit
Sonesta ES Suites Detroit Aparthotel
Sonesta ES Suites Detroit Aparthotel Auburn Hills
Sonesta ES Suites Detroit Auburn Hills
Sonesta Suites Auburn Hills
Sonesta ES Suites Auburn Hills Detroit Aparthotel
Sonesta ES Suites Auburn Hills Detroit
Sonesta ES Suites Auburn Hills Detroit Hotel
Sonesta ES Suites Auburn Hills Detroit Auburn Hills
Sonesta ES Suites Auburn Hills Detroit Hotel Auburn Hills

Frequently asked questions

What is the cancellation policy at Sonesta ES Suites Auburn Hills Detroit?

Sonesta ES Suites Auburn Hills Detroit offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta ES Suites Auburn Hills Detroit?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Sonesta ES Suites Auburn Hills Detroit on 2 Sept 2025 start from NZ$188.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta ES Suites Auburn Hills Detroit?

Yep, Sonesta ES Suites Auburn Hills Detroit has a free self car park.

Are there any beaches close to Sonesta ES Suites Auburn Hills Detroit?

The closest beach to Sonesta ES Suites Auburn Hills Detroit is Baypoint Beach (15.5 km).

Does Sonesta ES Suites Auburn Hills Detroit have a pool?

Sonesta ES Suites Auburn Hills Detroit has a seasonal outdoor pool. The pool is open from May 31 to September 06.

Does Sonesta ES Suites Auburn Hills Detroit serve breakfast?

Yep, free buffet brekkie is on offer on weekdays between 6:30 AM and 8:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Sonesta ES Suites Auburn Hills Detroit?

No, Sonesta ES Suites Auburn Hills Detroit does not offer an airport shuttle service.

What time are check-in & check-out at Sonesta ES Suites Auburn Hills Detroit?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Sonesta ES Suites Auburn Hills Detroit Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 514 out of 1002 reviews
Rating 8 - Good. 250 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 64 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kelvin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Unacceptable

Not an enjoyable stay at all. The hotel is undergoing an renovation but they should not book rooms until the renovation is complete. The worst hotel experience I've had in over 30 years. Very disappointed. Booked a 2 day stay. Had to get my room changed the first night which was only a slight upgrade. It went from terrible to poor. Checked out, didn't stay for the 2nd night. Conditions were totally unacceptable. Silver lining - the front desk was very pleasant despite the current hotel conditions.
Stayed 2 nights in May 2025

4/10 Poor

Faerie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is undergoing renovations so there are constant construction workers, dirt and debris on the first floor carpets, elevator smells/needs cleaning, garbage near the entrances and broken furniture (desks, bed frames, monitors, wires) being stored in the first floor hallway, so it may be unsuitable for families especially with younger children. The first floor 2 queen bed suites are more expensive than the king bed suites and some rooms may not be cleaned properly. Family member discovered that the bedsheets were not changed (found someone's jewelery when they checked under sheets near the end of the stay) and right after check in they noticed fresh stains in tub. The general manager did offer upgrade on future stay but did not acknowledge concerns re room cleanliness and provided no comment, and dismissed the safety concerns we had with the renovations and stayed firm that they are a quality hotel and that she would have us checked out if we were dissatisfied with the situation and said sorry that we feel this way. Beyond this front desk staff were often not available (or on break) and unable to help when we requested to have our family members moved to a new room instead of first floor as we were informed they had no availability. No housekeeping staff onsite for the duration of our stay. Initial check in was fine and second floor rooms in better shape. Overall hotel condition was still poor.
Stayed 2 nights in May 2025

4/10 Poor

Jamie

Stayed 1 night in May 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities
Stag was very friend. Breakfast was great. Price was good
Stayed 1 night in May 2025

8/10 Good

Marcella

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was undergoing a renovation. Our room was done and very nice. Other work in process in hallways. I'm sure in the end it will be very nice. We were without power in the morning. I don't think it was their fault but it meant we couldn't have our hot breakfast
Stayed 1 night in May 2025

6/10 Okay

Jordanne

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel was pretty decent, despite the renovations. The phone system was down in all the rooms so if you needed to contact front desk, had to be done on your personal cell. I had asked if a broom can be sent to the room, was told they will bring one right away. Still waiting by the way. As we were getting ready to check out, there was a power outage. It was a little inconvenient carrying our luggage along with a 6month old and a 2year old in a double stroller down the stairs. Unfortunately, even though it was beyond their control, it does dock some points.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness

It was ok. Likely won't stay again.

This hotel was okay. The service was very good and everyone was really friendly and helpful. The fact that we could get a two-bedroom, two-bathroom suite was also really great. The hotel was in various states of renovation with our floor being pretty rough. There were old curtains piled up in the stairwell very little around the hotel other than a gas station and Coney Island. We also woke up to a power outage and had to navigate the hotel in the dark (our floor didn't have emergency back up lighting), coffee was sparse and the breakfast offerings limited.
Stayed 1 night in May 2025

2/10 Terrible

Derrick

Disliked: Cleanliness, property conditions & facilities, room comfort

Mothers Day getaway

The hotel should be closed under construction hallways was dirty from construction bad environment to breathe in not a good experience at this hotel
Stayed 2 nights in May 2025

4/10 Poor

Debbra

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived just before midnight and were exhausted. We woke up to half power in our room- no lights or power on the bathroom … no sugar in the sugar bowl for coffee - no tissue in the tissue in the tissue … no breakfast available. Not a great way to wake up on Mother’s Day! I’ve never stayed in a hotel without electricity in my 40 years of life.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service

Misleadi

The listing said the superior suite had 3 king beds, but it was 1 king and 2 queens. When I asked about it, they acted like it was no big deal, but it was the only reason i booked at this hotel. There were quite a few issues with maintenance like the cover on the sofa was damaged and disgusting and there were paint splatters everywhere on the floor
sofa damage
Stayed 1 night in Apr 2025

4/10 Poor

Drew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a used razor in the shower, floor hadn’t been cleaned, stains on the sheets, food in the couch cushions. Room was a nice size and had good amenities, just dirty and gross.
Stayed 1 night in May 2025

8/10 Good

Mai

Liked: Cleanliness, property conditions & facilities
Hotel was nice. There were some sketch ppl around but overall it was safe.
Stayed 2 nights in May 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness, amenities
The room was clean, the bed was comfortable. Breakfast was okay, but their pancake machine was not working correctly when we were there. Juice was super watered down, but the coffee was really good.
Stayed 1 night in May 2025

2/10 Terrible

Jere

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible service

Stayed 4 nights in Apr 2025

6/10 Okay

Mary B

Travelled with partner
Disliked: Cleanliness, amenities
It was not bad enough to leave, but I would not stay there again. It was ok for the cheap price. The hallways were dirty and filled with piles of garbage from the hotel guests.
Stayed 2 nights in Apr 2025

4/10 Poor

Trai

Travelled with family
Disliked: Property conditions & facilities

Just no!

The hotel is a lot older than it looks in the pictures. There was a smell when I walked in. Check in was long and they asked for way to much personal information. The desk gave me my room I have to walk dow a hall that was unmarked and looked like something out of a horror movie. I walk in the room and there was someone things all over the room. That scared the hell out of me. I told the front desk and she called her boss so they could talk about it. Then I had to wait while she went to the room to see if I was telling the truth. I was then “upgraded” to a better room. This room looked like a low budget apartment. The couch was peeling. There was mold and water damage in the bathroom the dish washer didn’t work, in all everything just looked old and run down. The pool is outside and the gym is super small. The breakfast is really extensive for a hotel. Lots of choices. Not the worst hotel ever but for the price it’s a hell no for me.
Stayed 1 night in Apr 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Very noisy
Stayed 1 night in Apr 2025

6/10 Okay

Kelly

Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Staff acted put out to let us use the elevator to go upstairs at check in. The whole hall smelled like weed. The people above us had kids running wild all night. The drapes were half hanging off the rod. Thank God we were only there one night!
Stayed 1 night in Apr 2025

10/10 Excellent

Dionne, Douglasville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would be using this Hotel again very easy check in, clean large rooms, and readily supplied with what you need to make it more at home.
Stayed 2 nights in Apr 2025

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good staycation!

It was a nice staycation for my parents. They enjoyed the hotel and the location.
Stayed 2 nights in Apr 2025

8/10 Good

SaNya

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

4/10 Poor

Jeré

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of Customer Service

My son and I come to Michigan to enjoy the Great Lakes Mall. We drive from KY often to go there. We found a pet friendly hotel, was told by Hotels.com the pet fee was $25. When I arrived, instead of sneaking the dog in, I was honest, and told them I had a pet. And showed an email showing my $25 quote, however, the email was wrong, the customer was wrong, and the said the fee was $75 and cannot be waived, the room has to be steam cleaned when the dog leaves. Nicely played. But. Why was my room dirty when I checked in? Little hard black specs on the couch, floor. I asked the housekeeping in the hall to clean, she was hesitant, she was leaving. But the mess was excessive. And unacceptable. I talked her into half way cleaning it up. Wanna know how I know the room wont be steam cleaned? Look at the photos. Is the only way a room sees a broom, mop, and cleaning supplies is if theres a dog present in the room. If so. Youre welcome to the next guest. The nightly stay was $113, and then my dog was an extra $75. The math indicates its just as expensive for my dog, and the email says, we understand your pet is your family. Again. I should have just sneaked the dog in. Or even left. The mattresses I slept on had stains. The hotel rating of very good. Is very wrong. I wont come here again. The fact that the customer and email is wrong, and my room was dirty and I had to beg someone to clean it. For $75, might wanna supply poop bags so your poop deck is clean.
Is this steam cleaned daily? Ever?
Yep. Slept here.
Hmmm.
Are those CHRISTMAS pines?!
Stayed 1 night in Apr 2025