4/10 Poor
Neil
Travelled with family
23 May 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
No, the rooms do NOT have kitchens.
DOES NOT HAVE KITCHENS IN THE ROOMS. Despite being advertised as having a kitchen, it does not have them. We took our food to cook and had to feed it to our dog. Despite this and now having to pay for the very poor breakfast, complete with video surveillance, they still tried to overcharge us for the breakfasts. Breakfast is charged for certain ages. Our son is only three and they invented a new class of breakfast age group for our son on the final bill. It was hard to argue our point as the lady spoke very little German or English.
Almost none of the staff speak English or German. They appear to be speaking only Russian. This makes sense as most of the guests are Russian. The breakfast buffet was poor quality, and most of the time there was no bacon. The coffee machine was also empty most of the time as it was a home machine not a hotel machine. It could not keep up with the amount of people and neither could the staff.
The rooms are ok but the bathrooms appear to have been fitted by the kitchen staff with mastic and grout everywhere. The showers are very though. The beds are comfortable and the wardrobe space is good. The balcony has some grubby green felt on it and only some rooms get a table on their balcony. We didn’t. The picture of flowers flowing down the house is also wrong. A few dead stems sit in the flower boxes.
Overall, very poor. Avoid.
Neil
Stayed 3 nights in May 2024