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Hotel Serena Palace

3.5 star property

Photo gallery for Hotel Serena Palace

Exclusive Suite
Exterior
Reception
2 bars/lounges
Interior entrance

Reviews

5.0 out of 10

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Bali, Boulevard de la République, Douala, Région du Littoral
  • Place, Cathedral of Saints Peter and Paul
    ‪10 min walk‬
  • Place, Eko Market
    ‪15 min walk‬
  • Place, Espace Doual'art
    ‪16 min walk‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪6 min drive‬

Room options

View all photos for Room

Room

Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

Room

Room

  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Douala

At Hotel Serena Palace you'll be within just a 15-minute stroll of Cathedral of Saints Peter and Paul and Espace Doual'art. Highlights at this hotel include 2 bars/lounges, a restaurant and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find dry cleaning/laundry services, multilingual staff and a television in a common area. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of a free airport shuttle. .Places within a 30-minute walk of this 3.5-property class Akwa II hotel include Eko Market and Douala Maritime Museum.

What's nearby

  • Cathedral of Saints Peter and Paul - 10 min walk - 0.9 km
  • Eko Market - 15 min walk - 1.3 km
  • Espace Doual'art - 16 min walk - 1.4 km
  • Douala Maritime Museum - 19 min walk - 1.7 km
  • Port of Douala - 2 min drive - 1.7 km

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • ‪Mc Cofee - ‬6 min walk
  • ‪Caf'Art Bali - ‬6 min walk
  • ‪Opiom Bali - ‬4 min walk
  • ‪Mc Burger - ‬4 min walk
  • ‪CAFE TREEHOUSE - ‬16 min walk

About this property

Hotel Serena Palace

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. 2 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. A terrace, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Hotel Serena Palace. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Douala hotel.

  • 60 guestrooms or units
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Terrace
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Serena Palace offers 60 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Guests have access to shared bathrooms. Bathrooms include complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to midnight on request
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Serena Palace

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for XAF 8.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately XAF 6000 for adults and from XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa and cash. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

What is the cancellation policy at Hotel Serena Palace?

Hotel Serena Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Serena Palace?

Yep, Hotel Serena Palace has a free self car park.

Does Hotel Serena Palace serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Serena Palace?

Yep, there's a free airport shuttle that runs from 6 AM - midnight on request.

Is there a bar or restaurant at Hotel Serena Palace?

Yep, you can grab a meal at Hotel Serena Palace's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Serena Palace?

Check-in begins at midnight. Check-out time is noon.

Are pets allowed at Hotel Serena Palace?

No, pets and service animals are not allowed.

Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert, Rochester NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019