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Serena Palace Hotel

3.0 star property

Photo gallery for Serena Palace Hotel

A multi-story building with a symmetrical facade, featuring a central white section flanked by red brick.
A bathroom with a sink, toilet, and glass shower enclosure.
A home gym setup with a bench press and dumbbells.
A bedroom with a bed, two bedside lamps, a nightstand, a framed picture on the wall, and a curtain.
A neatly arranged bedroom with a large bed, a wooden nightstand, a lamp, and a red floral rug.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Boulevard de la Republique, Douala, 4330
  • Place, Eko Market
    ‪16 min walk‬
  • Place, La Nouvelle Liberte
    ‪16 min walk‬
  • Place, Cathedral of Saints Peter and Paul
    ‪2 min drive‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

A bedroom with a bed, two bedside lamps, a nightstand, a framed picture on the wall, and a curtain.

Standard Double Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Senior Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Suite

  • City view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Douala

Serena Palace Hotel puts you in the heart of Douala, connected to the convention centre and within a 20-minute stroll of Eko Market and La Nouvelle Liberte. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .The hotel's own lounge bar is a nice place to enjoy a drink. Business amenities include a meeting room and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 5:30 AM and 9 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Places within a 30-minute walk of this 3-property class Akwa II hotel include Cathedral of Saints Peter and Paul and Stade de la Reunification.

What's nearby

  • Eko Market - 16 min walk - 1.4 km
  • La Nouvelle Liberte - 16 min walk - 1.4 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 2.0 km
  • Douala Grand Mall - 6 min drive - 5.6 km
  • Japoma Sports Complex - 20 min drive - 22.2 km

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive

Restaurants

  • ‪La Kora Restaurant - ‬8 min walk
  • ‪Les champs - ‬16 min walk
  • ‪le fouquet - ‬12 min walk
  • ‪La Reine - ‬13 min walk
  • ‪Café De France - ‬13 min walk

About this property

Serena Palace Hotel

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A roundtrip airport shuttle is free (available 24 hours). A health club, spa services, and a terrace are also featured at the business-friendly Serena Palace Hotel. The hotel can provide wedding services and tour/ticket assistance. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Douala hotel.

  • 1 building
  • 73 guestrooms or units
  • 5 levels
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serena Palace Hotel offers 73 accommodations with a safe and blackout curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include a bath.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 8 reviews
The price is NZ$168
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • 24-hour free return airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 5:30 AM to 9 AM for a fee: USD 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Health club
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Beaux Arts architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serena Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 14 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Serena Palace
Serena Palace
Serena Palace Douala
Serena Palace Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel
Serena Palace Hotel Douala
Serena Palace Hotel Hotel Douala

Frequently asked questions

What is the cancellation policy at Serena Palace Hotel?

Serena Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Serena Palace Hotel?

Yep, Serena Palace Hotel has a free self car park.

Is there a spa on site at Serena Palace Hotel?

There's no onsite spa, but this property does offer services like massages.

What makes Serena Palace Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Serena Palace Hotel.

Does Serena Palace Hotel serve breakfast?

You bet, buffet breakfast is served daily between 5:30 AM and 9 AM.

Is there a free airport shuttle available at Serena Palace Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Serena Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Serena Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Serena Palace Hotel?

No, pets and service animals are not allowed.

Serena Palace Hotel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 1 out of 4 reviews
Rating 2 - Terrible. 2 out of 4 reviews

5.0/10

Cleanliness

5.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience for the second time in a role

This was my second time reserving this hotel with hotels.com. The stay was horrible. First the reservation was not found. Secondly, I got a breakfast buffet rate, but the hotel refused to offer breakfast. The toilet did not flush. The room was horrible. The staff wasn't very helpful. Please remove this hotel from your listings
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to Douala

It was a pleasant stay and a great opportunity to catch up with friends. The hotel was very basic but the staff were friendly and helpful.
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not recommended

Not a nice hotel at all, very noisy room with a hard bed.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

High price, poor quality

Room and bathroom were dirty and shabby. Dinner (room service) was awful. While close to the airport, the surrounding area where hotel located was very unattractive. A highly overpriced hotel. The saving grace was the friendly receptionist and decent breakfast.