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Best Western Palace Hotel & Casino

4.0 star property
Beachfront, with indoor pool

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Standard Room, 2 Single Beds, Non Smoking
Exterior
2 restaurants, breakfast served
Indoor pool, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Bar
The current price is NZ$142
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Gaiety Theatre
    ‪13 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(15 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.6 out of 10
Good
(14 reviews)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed - double
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Douglas

At Best Western Palace Hotel & Casino you'll be within steps of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a casino. .The restaurant, Paragon Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 4-property class Douglas hotel include Douglas Bay Horse Tramway and Gaiety Theatre.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.6 km
  • Tynwald - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Sam Webbs - ‬13 min walk
  • ‪Marmaris - ‬9 min walk
  • ‪Cafe Villa - ‬11 min walk
  • ‪Bathurst Chippy - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Beachfront, with indoor pool
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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4.2 out of 5, Very good, 566 reviews
The price is NZ$204
includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is parking available at Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino has a self car park for GBP 4 per day.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 18 Nov 2025, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 1 Dec 2025 start from NZ$142.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino is on Douglas Beach.

Is there a spa on site at Best Western Palace Hotel & Casino?

Yep, there is an onsite spa at Best Western Palace Hotel & Casino.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Best Western Palace Hotel & Casino?

Best Western Palace Hotel & Casino features a full-service spa, a health club and an indoor pool.

Does Best Western Palace Hotel & Casino serve breakfast?

Yeah, buffet breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Palace Hotel & Casino?

No, Best Western Palace Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Palace Hotel & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Palace Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Palace Hotel & Casino?

No, only service animals are allowed.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 199 out of 923 reviews
Rating 8 - Good. 359 out of 923 reviews
Rating 6 - Okay. 244 out of 923 reviews
Rating 4 - Poor. 85 out of 923 reviews
Rating 2 - Terrible. 36 out of 923 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room but we would have liked it more if it had been at the front for our fiftieth, we know you are doing the place up and yes the carpets do need changed overall we enjoyed our stay. Thank you
Stayed 3 nights in Aug 2025

6/10 Okay

Stewart

Travelled with group
Disliked: Property conditions & facilities
Rooms are comfy and clean, we’ve been coming here for around 30 years and the communal areas are in a terrible unclean state and smell, new carpets and a lick of paint wouldn’t go a miss. Travel lodge will take over in 2027 if they don’t address it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Malcolm

Travelled with family
Liked: Property conditions & facilities, room comfort

Fantastic staff

This hotel is amazing. Have stayed here approximately 10 times absolutely amazing friendly and helpful staff. Food id nice breakfast all you can eat. Rooms clean and tidy cant fault them. Will be back soon 😊
Stayed 9 nights in Jul 2025

6/10 Okay

Dondra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff didn’t seem to be informed about food options. Mainly about room service for good. We were told different info from different staff at front desk.
Stayed 4 nights in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round
Stayed 8 nights in Aug 2025

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great hotel but not cleaning the rooms for 3 days is disgusting
Stayed 3 nights in Aug 2025

10/10 Excellent

Eileen Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The outside of the building and reception are a bit dated, but the the bedrooms and sea views are amazing, the dining rooms are so very modern and the food was amazing, also the Chinese restaurant again with seaviwes, I loved the swimming pool, so slick. We used the casino, bingo and the slots, everything you need in one building defo booking again
Stayed 3 nights in Jul 2025

10/10 Excellent

John Eddward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. Room cleaned often
Stayed 7 nights in Jul 2025

4/10 Poor

Martina

Stayed 3 nights in Jul 2025

6/10 Okay

Cynthia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel needs a major renovation
Stayed 2 nights in Jul 2025

6/10 Okay

Marcus

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hot and dated accommodation. The whole building and surrounding facilities need a revamp
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby from outside noise most of night from fans at back of hotel Bar is modern Breakfast self service plenty of choice Pool and spa area well kept was lovey till 6 boys came in jumping in the pool jumping on each other and screaming echoed round the whole area no adult supervision prob about 10 yrs old
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna Bella

Stayed 3 nights in Jul 2025

6/10 Okay

Melanie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has a fantastic location overlooking Douglas bay. The towels were good quality & size. Most staff were very nice, apart from the person who checked me in, who came across as moody! Rooms at the back get very hot on a sunny day and with no air con, the room fan is not enough. With the window open there is quite a bit of noise from the car park at the back and people leaving the casino late at night making sleep difficult. There were only 2 plug sockets and none near the beds, so difficult when trying to charge 2 devices, and have the fan on and hair straighteners on at the same time! The WiFi was poor so I mostly used my UK data. If booking again, I'd insist on a sea view room which are in the shade in the afternoon.
Stayed 9 nights in Jul 2025

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice pool and spa , Room - Carpet threadbare, Bed awfully hard and uncomfortable, shower not working Breakfast awful - coffee lukewarm, cooked items not great , pastries stale Not value for money for breakfast Underwhelmed by whole experience
Stayed 1 night in Jul 2025

2/10 Terrible

John

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The web site does not show how outdated the hotel is, a major overhaul and upgrade required
Stayed 2 nights in Jul 2025

10/10 Excellent

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 3 nights in Jul 2025

10/10 Excellent

Gordon

Liked: Cleanliness
Stayed 1 night in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

roland, auburn

Disliked: Cleanliness, amenities, property conditions & facilities
It’s been 15 years since I stayed at a hotel in the British Isles and things have not improved. The rest of the world has moved on. The eastern European woman that checked me in was fast, friendly and efficient. The local woman that checked me out was typically surly and uninterested. The room was dirty. In particular there was dirty water in the kettle which was discoloured and may have been there for weeks rather than days. This is a health hazard. In addition, they were seagull poo covering us substantial portion of the window both inside and outside! The bathroom was poor with a small quantity of lukewarm water, so I ended up taking a shallow bath.
Stayed 1 night in Jul 2025

6/10 Okay

Lisa

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities

Tired decor

The bathroom was a problem- couldn’t run a bath as the tap was faulty. Toilet flush button required some strength to push. Nescafé on hospitality tray- stuck in the 70s… All in all, this hotel needs a revamp.
Stayed 2 nights in Jul 2025

2/10 Terrible

elaine

Disliked: Staff & service, property conditions & facilities, room comfort

Not the greatest

This hotel is really outdated. There isn't any AC, the walls are really thin, musty, our toilet was broken, the furniture is run down, in dire need of upgrades. Most of the buildings in IOM are old, but for the price, there needs to be upgrades. The breakfast buffet is average, it was just convenient for us.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Jamie, Reno

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is perfect right on the Promenade waterfront. Everything is within walking distance to The Strand for shopping and dining. Very friendly staff. The hotel is clean and safe but definitely very old and frumpy. In need of repair & updating.
Stayed 1 night in May 2025