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Best Western Palace Hotel & Casino

4.0 star property

Photo gallery for Best Western Palace Hotel & Casino

Bar (on property)
Fitness facility
On the beach
Standard Room, 1 Double Bed, Non Smoking, Sea View
Spa

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Gym
The current price is NZ$210
includes taxes & fees
28 June - 29 June

Explore the area

View map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Douglas Bay Horse Tramway
    ‪9 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(17 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

7.4 out of 10
Good
(11 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Douglas

At Best Western Palace Hotel & Casino you'll be within steps of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a casino. .The restaurant, Paragon Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 4-property class Douglas hotel include Douglas Bay Horse Tramway and Gaiety Theatre.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 1 min walk - 0.2 km
  • Douglas Bay Horse Tramway - 9 min walk - 0.8 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 9 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Jaks Bar & Steakhouse - ‬15 min walk
  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Henderson & Glass - ‬15 min walk
  • ‪Terrace Chippy & Diner - ‬17 min walk
  • ‪The Woodbourne - ‬19 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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  • Restaurant
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4.2 out of 5, Very good, 606 reviews
The price is NZ$225
includes taxes & fees
14 June - 15 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Palace Casino

BEST WESTERN Palace Casino Douglas

BEST WESTERN Palace Hotel

BEST WESTERN Palace Hotel & Casino

BEST WESTERN Palace Hotel & Casino Douglas

BEST WESTERN Palace Hotel Casino

BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

Best Western Palace Hotel And Casino

Best Western Palace Hotel Douglas

Best Western & Casino Douglas

Best Western Palace Hotel Casino Douglas

Best Western Palace Hotel & Casino Hotel

Best Western Palace Hotel & Casino Douglas

Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is parking available at Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino has a self car park for GBP 4 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 1 Jun 2026, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 28 Jun 2026 start from NZ$210, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino is on Douglas Beach.

Is there a spa on site at Best Western Palace Hotel & Casino?

Yep, there is an onsite spa at Best Western Palace Hotel & Casino.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Best Western Palace Hotel & Casino?

Best Western Palace Hotel & Casino features a full-service spa, a health club and an indoor pool.

Does Best Western Palace Hotel & Casino serve breakfast?

Yeah, buffet breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Palace Hotel & Casino?

No, Best Western Palace Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Palace Hotel & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Palace Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Palace Hotel & Casino?

No, only service animals are allowed.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 957 reviews
Rating 8 - Good. 372 out of 957 reviews
Rating 6 - Okay. 252 out of 957 reviews
Rating 4 - Poor. 88 out of 957 reviews
Rating 2 - Terrible. 38 out of 957 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

albert grannell deborah

Liked: Cleanliness, amenities
Room nice and clean also had new carpets it looks like thy are doing a bit of a refit which is good 👍
Stayed 3 nights in Feb 2026

8/10 Good

Elaine

Stayed 3 nights in Feb 2026

6/10 Okay

Agnieszka

Disliked: Staff & service
window was broken, do it was cold in the room. Breakfast was ok. check in Staff could be nicer
Stayed 4 nights in Feb 2026

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
As everyone else says, the exterior of the hotel is very dated, as is the reception. However, what really matters is the room, the bed, the food, the facilities and the location, and overall they were all good for the price. We had a sea view room and it gave us just that - perhaps not the biggest and yes the electrical sockets were only available on the desk with no USBs etc, but otherwise it had a hot radiator and the carpet felt quite new/comfortable underfoot plus there was a bath which filled quickly - though it was about three quarter size. There was a safe in the room should you need it but about half the normal size. There was a narrow balcony too, but enough to stand on and look over the sea. The gym, pool and jacuzzi are quite reasonable for a hotel, with the gym split between two rooms (cardio and resistance/weights), the pool a reasonable size and the jacuzzi almost too warm. The sauna was unfortunately split by sex and located in the changing rooms; though others might prefer it this way. Overall the staff in the hotel were great and friendly - special shout out to those in the restaurant who went out of their way to be helpful, though the receptionist who checked us in had all the warmth and charisma of a robot. Locationwise it is right on the sea front so great, and there is a good size free car park. Wifi worked fine from our room, and was giving 150Mbps down/100Mbps up. Would be good if the hotel was given an update, but would definitely stay there again.
Stayed 2 nights in Jan 2026

4/10 Poor

michael

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
No hot water after 11pm
Stayed 4 nights in Jan 2026

8/10 Good

Arkadiusz Lukasz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Some renovations were taking place which didn’t allowed to use sauna, some inconvenience with dining room. We were happy with are stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026

6/10 Okay

Caroline

Stayed 2 nights in Dec 2025

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach view was excellent with sliding door. No breakfast.
Stayed 1 night in Dec 2025

6/10 Okay

Stephen

Liked: Cleanliness, amenities
Toilet in room did not flush. Until the morning, cold tap dispensed only warm water. Room was otherwise fine. Hotel a bit dilapidated. Been staying there for 30 years on and off. Needs a makeover. Will try somewhere else next time.
Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Stayed 1 night in Dec 2025

4/10 Poor

Ed

Stayed 2 nights in Nov 2025

8/10 Good

patrick

Stayed 2 nights in Nov 2025

8/10 Good

Hugh

Stayed 4 nights in Nov 2025

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, room comfort
The room i had room 310 was constantly noisey due to the ducting on the roof had to buy some ear plugs to cope with it Other than that cant fault anything else excellent value for money
Stayed 3 nights in Nov 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good
Stayed 4 nights in Oct 2025

4/10 Poor

Phillip

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Tracy

Stayed 1 night in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025

6/10 Okay

NEIL BENJAMIN

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel public areas - very shabby in parts particularly foyer. Issue with toilet in room which was reported but no follow up from staff. Big groups took priority in hotel. Room however was clean and comfortable.
Stayed 3 nights in Oct 2025

8/10 Good

Raymond, Skelmersdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025

6/10 Okay

Hannah

Travelled with family
Liked: Staff & service
Very dated, rooms small. staff lovely, pool nice. Breakfast very good value
Stayed 2 nights in Sep 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very dated & could do with being knocked down, more of a motel than a hotel. Room very clean just old fashioned, reception staff all friendly. Room noisy due to being just above the main extraction system for I suspect the kitchens.
Stayed 2 nights in Sep 2025

6/10 Okay

SOHAIL

Travelled with group
Disliked: Property conditions & facilities
The room was clean and comfortable . The hotel needs a make over. It's need modernising and a refurb. The breakfast staff lovely as they are are over whelmed who large parties are in . You need more staff . We had dinne run the restaurant one night. Service and food were very nice and good value for money.
Stayed 3 nights in Sep 2025