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Best Western Palace Hotel & Casino

Property class: 4

Photo gallery for Best Western Palace Hotel & Casino

A bar area with a green counter, bar stools, and a ceiling adorned with pink flowers.
A gym with treadmills and weights, large windows with a view of the sea, and a ceiling with ventilation.
A coastal landscape with a rocky beach, a lighthouse, and a hill with buildings.
A dining area with tables set for a meal, overlooking a coastal view.
An indoor swimming pool with clear water, a diving board, and lounge chairs.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Gym
The current price is NZ$159
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
Central Promenade, Douglas, England, IM2 4NA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪1 min walk‬
  • Place, Manx Museum
    ‪19 min walk‬
  • Airport, Isle of Man (IOM)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a nightstand, a vase with flowers, and a wooden headboard.

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(18 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk with fruit, a plant, and a wooden headboard.

Standard Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(13 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

A hotel room with a bed, a desk, a chair, a TV, and a view of the sea.

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.8 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

A hotel room with two beds, a nightstand with a vase of flowers, and a view of the sea through a balcony.

Standard Room, 2 Single Beds, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

A hotel room with a bed, a desk, a chair, a television, a telephone, a bowl of fruit, and a view of the sea.

Deluxe Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

A hotel room with a large bed, a wooden headboard, a nightstand, a vase with flowers, and a view of the outside through an open door.

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Douglas

At Best Western Palace Hotel & Casino you'll be within steps of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include 2 restaurants, a full-service spa and a casino. .The restaurant, Paragon Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Douglas hotel include Douglas Bay Horse Tramway and Villa Marina.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 1 min walk - 0.2 km
  • Douglas Bay Horse Tramway - 10 min walk - 0.9 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 9 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Thie Bee Coffee Shop - ‬6 min drive
  • ‪The Crooked Dagger - ‬3 min drive
  • ‪The Conister Arms (JD Wetherspoon) - ‬18 min walk
  • ‪The Barbary Coast Grill & Bar - ‬3 min drive
  • ‪The Coffee Shop - ‬13 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A casino, a hot tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Is parking available at Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino has a self car park for GBP 4 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 16 Oct 2026, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 1 Nov 2026 start from NZ$159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Palace Hotel & Casino?

Yep, Best Western Palace Hotel & Casino is on Douglas Beach.

Is there a spa on site at Best Western Palace Hotel & Casino?

Yep, there is an onsite spa at Best Western Palace Hotel & Casino.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Best Western Palace Hotel & Casino?

Best Western Palace Hotel & Casino features a full-service spa, a health club and an indoor pool.

Does Best Western Palace Hotel & Casino serve breakfast?

Yeah, buffet breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Best Western Palace Hotel & Casino?

No, Best Western Palace Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Palace Hotel & Casino?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Palace Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Palace Hotel & Casino?

No, only service animals are allowed.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 215 out of 997 reviews
Rating 8 - Good. 382 out of 997 reviews
Rating 6 - Okay. 264 out of 997 reviews
Rating 4 - Poor. 92 out of 997 reviews
Rating 2 - Terrible. 44 out of 997 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley stay great staff nice room and good parking
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely room sea view. breakfast was very enjoyable .we came on the ferry best western hotel was ideal place to stay.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice view close to town great staff.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel lovely and clean. Staff extremely helpful. Room decor slightly dated, but ideal access for beach, town centre etc
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lovely room, with a very good view.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Room view was amazing, and generally room was clean and comfortable. However, it is very dated and the bathroom was not great.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in a lovely location - clean, bright ans helpful staff. Food excellent
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was great, small but functional room. Spa facilities were fabulous- but had to use the Fire Exit to access the spa needs attention
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Enjoyed two night stay. Room was clean and comfortable. Pool was a nice benefit.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Location
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little dated but clean and comfortable with fabulous sea views. Good breakfast buffet and a nice bar. Big plus to have parking right in the middle of Douglas. Very friendly and helpful staff.
Stayed 7 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was very basic but affordable did have to have a room change due to mould on the bathroom ceiling in our first room, but we’re moved to a room next to some industrial vents that were very loud
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Needs a revamp, ok for what it was
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The hotel is a bit tired and the main restaurant was closed for dinner which we were not informed of when checking in. The staff were friendly and the amenities that were open were lovely. The breakfast was top notch.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good hotel. Great location. So much to do there. Staff could be friendlier. Would stay again. Interior is a little tired. But ok.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very dated, not very clean and not maintained very well. Stayed there because it was a Best Western, but it wasn't of the same quality of a Best Western Hotel. The elevators were reliable, front desk not very friendly. Glad I was able to store my luggage prior to checking in to another hotel nearby for the TT races.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, always stay here when in IOM.
Stayed 5 nights in Jul 2023