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The Empress Hotel

4.0 star property
Fun on the beach, near Palace Casino

Photo gallery for The Empress Hotel

Panoramic Penthouse, Sea View | Beach/ocean view
Front of property
Reception
Classic Twin Room
Dinner served, beach views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
Central Promenade, Douglas, England, IM2 4RA
  • Place, Douglas Beach
    ‪1 min walk‬
  • Place, Palace Casino
    ‪4 min walk‬
  • Place, Gaiety Theatre
    ‪7 min walk‬
  • Airport, Isle of Man (IOM)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(21 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Sea View

Executive Double Room, Sea View

Executive Double Room, Sea View

8.8 out of 10
Excellent
(16 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room, 1 Single Bed

Classic Single Room, 1 Single Bed | Property amenity

Classic Single Room, 1 Single Bed

8.0 out of 10
Very good
(12 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

Executive Double or Twin Room, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(12 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

7.6 out of 10
Good
(4 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

Executive Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Heating
LED TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 35 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

Panoramic Penthouse, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Heating
LED TV
Blackout curtains
Separate bedroom
Private bathroom
Shower/bath combination
Hairdryer
  • 49 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, 1 Bedroom, Sea View

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin Room, 1 Bedroom, Sea View

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

Highlights

Heating
LED TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

About the area

Douglas

The Empress Hotel puts you in the heart of Douglas, within just a 10-minute stroll of Douglas Beach and Palace Casino. Highlights at this beachfront hotel include a restaurant and in-room free WiFi. .The restaurant, The Brasserie Restaurant, is open for dinner. The Piano Bar is the hotel's own piano bar, serving drinks along with lunch and dinner. 2497 square feet (232 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of free parking nearby. .Places within a 15-minute walk of this 4-property class Douglas hotel include Gaiety Theatre and Manx Museum.

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 4 min walk - 0.4 km
  • Gaiety Theatre - 7 min walk - 0.7 km
  • Manx Museum - 13 min walk - 1.1 km
  • Tynwald - 13 min walk - 1.1 km

Getting around

  • Douglas Ferry Station - 17 min walk
  • Snaefell Mountain Railway Laxey Station - 18 min drive
  • Isle of Man (IOM) - 22 min drive

Restaurants

  • ‪Frank Matcham’s - ‬6 min walk
  • ‪Sam Webbs - ‬7 min walk
  • ‪Bathurst Chippy - ‬8 min walk
  • ‪Marmaris - ‬3 min walk
  • ‪Best Kebab - ‬9 min walk

About this property

The Empress Hotel

Fun on the beach, near Palace Casino
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2497 square feet (232 square metres) and includes conference space. The business-friendly The Empress Hotel also features a vending machine, a garden, and dry cleaning/laundry services.

This Victorian Douglas hotel is smoke free.

  • 104 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2497 sq ft of conference space
  • 232 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Empress Hotel offers 104 accommodations with coffee/tea makers and a hairdryer. 40-inch LED televisions come with satellite channels.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Street parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie Restaurant
  • The Piano Bar

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,497 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.50 for adults and from GBP 6.75 for children
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

What is the cancellation policy at The Empress Hotel?

The Empress Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Empress Hotel?

Yep, The Empress Hotel is on Douglas Beach.

Does The Empress Hotel serve breakfast?

You bet, travelers are hooked on the full breakfast here! Offered on weekdays from 7:00 AM to 10:00 AM and weekends from 7:30 AM to 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Empress Hotel?

No, The Empress Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Empress Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Empress Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Empress Hotel?

No, only service animals are allowed.

The Empress Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 350 out of 856 reviews
Rating 8 - Good. 363 out of 856 reviews
Rating 6 - Okay. 94 out of 856 reviews
Rating 4 - Poor. 28 out of 856 reviews
Rating 2 - Terrible. 21 out of 856 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Nigel

Stayed 1 night in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had everything we needed but was at the end of a corridor with no lift access. A person with mobility issues would struggle to get to the room using stairs only. Breakfast was good lots of options and plenty of food on offer.
Stayed 3 nights in Aug 2025

8/10 Good

Leigh

Travelled with group
Liked: Property conditions & facilities
Ideally situated midway along the prom. Maybe just a little too far from town for those unable to walk very far but iseal for us and just by bus stops and the horse drawn tram stop. Breakfast selection was excellent and a few nice choices for evening meals too
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Thia hotel was a perfect for our stay on the Isle of Man. The room was spacious( sea view) and the room had USB ports, grab bars and bathmat for the shower/bathtub, and the breakfast buffet was delicious. The staff were friendly and helpful. This hotel is on the Promenade and close to bus stops.
Stayed 5 nights in Sep 2025

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was adequate although the set out initially was confusing. Everything was fresh .. nice location
Stayed 4 nights in Sep 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and efficient staff
Stayed 7 nights in Sep 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 night stay

We went as couple plus 1 other in a single room. Both rooms with a sea view which was great and next door to each other as the single in our party was elderly. Wished we’d checked both rooms before we unpacked as our single got a larger room with a superking bed and us the small bedroom with a standard king. Service was great as was food during our stay. Would stay again.
Stayed 4 nights in Sep 2025

10/10 Excellent

John Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Sep 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay here. The restaurant was top class food. We also ate in the piano bar and that was excellent too. Staff were very polite and helpful. Room was kept clean daily and the Breakfast was really good. Plenty to choose from nothing was to much trouble.
Stayed 4 nights in Aug 2025

10/10 Excellent

Stefan

Stayed 9 nights in Aug 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Manx Opulent
Stayed 2 nights in Aug 2025

4/10 Poor

Tom

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with a beautiful vista ideal location for the motorcycle racing nice friendly staff good all around experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Douglas

Stayed 2 nights in Aug 2025

8/10 Good

Jawwad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Teresa

Stayed 3 nights in Jul 2025

6/10 Okay

Richard

Stayed 5 nights in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Chistine

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too warm, too uncomfortable

Room was excessively warm with no air condition. Blankets were far too thick. Required having windows open - and loads of noise outside on the street from crowds of people outside being heard when trying to sleep. Bed was hard and difficult to relax in. Just an overall challenge to sleep / enjoy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dorothea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the seafront
Stayed 4 nights in Jul 2025

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025