2/10 Terrible
Shaleema
Travelled with family and small children
16 May 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was not happy with my stay here at all. The pictures online do not look anything like the actual room. I booked a Non smoking room yet I had to have my room switched 3x smh! As soon as I opened the door to the first room the smoke smell hit you in the face. The room wasn’t clean. The bathroom was dirty, the toilet literally had poop stains in the toilet and around the rim of the seat. The sheets were dirty like they hadn’t been changed and there was cigarette ash everywhere in the room. There were lots of people just hanging out outside the rooms, like it was a hangout spot. Myself and my family felt very uncomfortable. However, when I went to the front desk and complained, the staff was very polite and understanding about the situation. He offered me a new room immediately! That room wasn’t suitable either so he switched it again to another room. I checked that room before even transferring any of our belongings. This third room was much better!! It was actually clean, it didn’t smell of smoke, and there wasn’t an ash or smoke smell anywhere. The room itself was clean and the sheets were clean also. The staff apologized again for the inconvenience and said to let them know if there was anything else that could be done to make our stay better
Shaleema
Stayed 2 nights in May 2025