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Al Habtoor Polo Resort

5.0 star property

Photo gallery for Al Habtoor Polo Resort

Exterior
Creator video - submitted by lana__creator
3 restaurants; breakfast and lunch served
Café
Interior entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$284
includes taxes & fees
6 July - 7 July

Explore the area

View map
Wadi Al Safa 5, Emirates Road 611, Dubai
  • Place, Dubai Outlet Mall
    ‪6 min drive‬
  • Place, Zayed University
    ‪6 min drive‬
  • Place, Hamdan Sports Complex
    ‪7 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪26 min drive‬

Room options

View all photos for Royal Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms

Royal Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Villa, 4 Bedrooms (Polo View)

Villa, 4 Bedrooms (Polo View)

Villa, 4 Bedrooms (Polo View)

  • 29 sq m
  • 4 bedrooms
  • Sleeps 10
  • 3 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a bench, a TV, and a balcony with a view.

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 4 Bedrooms

Villa, 4 Bedrooms

Villa, 4 Bedrooms

  • 43 sq m
  • 4 bedrooms
  • Sleeps 10
  • 3 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Sleeps 3
  • Free Wi-Fi

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About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Al Habtoor Polo Resort. You'll be 24.5 km (15.2 mi) from Dubai Creek and 23.9 km (14.9 mi) from Dubai World Trade Centre. Highlights at this family-friendly hotel include 3 restaurants, 6 bars/lounges and a full-service spa. .Horse & Hound serves Spanish cuisine. Polo Bar is the hotel's own bar. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and gym plus access to mini golf. 8611 square feet (800 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-sitting services. There's also the convenience of free valet parking. .Within a 30-minute drive of this 5-property class Dubai hotel, attractions include Burj Khalifa and Burj Al Arab.

What's nearby

  • Dubai Outlet Mall - 6 min drive - 7.8 km
  • Zayed University - 6 min drive - 7.8 km
  • Hamdan Sports Complex - 7 min drive - 9.4 km
  • Emirates Aviation University - 7 min drive - 9.3 km
  • Global Village - 11 min drive - 13.7 km

Getting around

  • Dubai (DXB-Dubai Intl.) - 29 min drive

Restaurants

  • ‪Horse And Hound Pub - ‬12 min walk
  • ‪Villa Naas - ‬1 min walk
  • ‪Hardee’s - ‬11 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Coffee Planet - ‬4 min drive

About this property

Al Habtoor Polo Resort

Al Habtoor Polo Resort offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 8611 square feet (800 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the luxury Al Habtoor Polo Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 149 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 6 bars or lounges
  • Conference rooms
  • 8611 sq ft of conference space
  • 800 sq. m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Al Habtoor Polo Resort offers 149 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Luxe Spa has couples treatment room(s). Services include massages.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: AED 80 per person
  • 3 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Andalucia
  • Equestrian Lounge
  • Horse & Hound
  • Polo Bar

Things to do

  • 2 outdoor tennis courts
  • Archery
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,611 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 5:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: AED 100 per pet (varies based on length of stay), plus a one-time cleaning fee of AED 150
  • Only dogs are allowed
  • Food and water bowls and pet-sitting services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 80 per person
  • Pet fee: AED 100 per pet (varies based on length of stay) plus a one-off AED150 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 752716

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Al Habtoor Polo Resort Dubai
Al Habtoor Polo Dubai
Al Habtoor Polo
The St. Regis Dubai Al Habtoor Polo Resort Club
Al Habtoor Polo Resort Hotel
Al Habtoor Polo Resort Dubai
Al Habtoor Polo Resort Hotel Dubai

Frequently asked questions

What is the cancellation policy at Al Habtoor Polo Resort?

Al Habtoor Polo Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Al Habtoor Polo Resort?

As of 27 Jun 2026, prices found for a 1-night stay for 2 adults at Al Habtoor Polo Resort on 6 Jul 2026 start from NZ$284, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Al Habtoor Polo Resort?

Yep, Al Habtoor Polo Resort has a free self car park and free valet parking.

Are there any beaches close to Al Habtoor Polo Resort?

The closest beach to Al Habtoor Polo Resort is Jumeirah Beach (18.5 km).

Is there a spa on site at Al Habtoor Polo Resort?

Yep, Luxe Spa is available for guests. You'll enjoy services like massages.

Does Al Habtoor Polo Resort have a pool?

Al Habtoor Polo Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Al Habtoor Polo Resort?

Al Habtoor Polo Resort features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Al Habtoor Polo Resort a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Al Habtoor Polo Resort.

Is Al Habtoor Polo Resort family-friendly?

You bet! With amenities such as a children's pool, a playground and on-site mini golf, it's no surprise that Al Habtoor Polo Resort is a hit with families.

Are there hot tubs in the rooms at Al Habtoor Polo Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Al Habtoor Polo Resort serve breakfast?

Yep, buffet breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Al Habtoor Polo Resort?

No, Al Habtoor Polo Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Al Habtoor Polo Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Al Habtoor Polo Resort?

Check-in begins at 5:00 PM. Check-out time is noon.

Are pets allowed at Al Habtoor Polo Resort?

Dogs are welcome at Al Habtoor Polo Resort, with pet-sitting services and food and water bowls on offer.

Al Habtoor Polo Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 98 reviews
Rating 8 - Good. 21 out of 98 reviews
Rating 6 - Okay. 20 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 9 out of 98 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for exploring the east of the city
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaner very good
Stayed 13 nights in Nov 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Stay

Excellent room
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Farhan

Room was decent overall..but thebi ineffciency of the staff in managing reservations and findkding solutions was awful. From reception , to coffee shop to the restaurant (horse and hound)..its crazy hownthese guys would not listen to customers ans
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Darin Bachir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great villa and super clean
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Chukwuemeka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, awesome room. Had lots of fun there ;-)
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Veterans World Fencing Championships

Great place to stay, wonderful service, bath room a bit tired
Stayed 12 nights in Oct 2024
Verified

6/10 Okay

Krishnan

Liked: Cleanliness, staff & service, amenities
Ok property, far away from anything.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Paul

Liked: Amenities, property conditions & facilities
This place is stunning and relaxing. The room was spacious and clean with a beautiful view of the polo field and the Burji khalifa in the distance. The food we had was delicious and a good variety. We used the hotel to stay while we visited our son who lives close by and we will use this hotel again. Fantastic place for relaxing or entertainment. Evening was lovely to sit and enjoy each others company or have a bar meal.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Ann

The restaurants in this hotel are really good, especially the Lebanese one, and the polo/barn is really great, but the rest leaves something to be desired. The breakfast buffet was just OK. The pool area badly needs updating - it is not luxurious at all. They put me in a room directly above a construction site (work on the hotel) which started at 8 am and ended at 7 - yet the hotel is huge, and was not full. Also be aware the restaurant/pub can get loud with outdoor music and games. But it’s a fun place. I would just say this isn’t a 5 star hotel. It’s just ok.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service
Re
Stayed 8 nights in Oct 2024
Verified

6/10 Okay

Alexander

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Property needs renovation staff need to be more aware . 1 day they forgot to clean our room. On chek out they were nice enough to give is a late chek out as we were traveling with a small child so that is a big
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Rachel

Liked: Staff & service
Public areas are spectacular and pristine but room was a little dated although clean. I cannot give a good rating for overall cleanliness though due to the breakfast restaurant being outside and all the cold foods uncovered on a polo resort. Naturally there were flies but they were on the cold foods and trying to eat was difficult with flies buzzing around our plates. We raised this as an issue with management and asked if we could sit inside somewhere. This was not possible as there was no inside seating. We eventually were able to have breakfast in our room but even that was difficult to agree and we had a phone call from room service one morning at 2 am to inform us that we were not allowed to have breakfast in our room. We were asleep at that time. Shame about the flies as this let the whole resort down but getting them to understand that is a real hygiene issue seemed to go completely over their heads.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

We absolutely loved our 2 day stay. This hotel had everything. We loved all the amenities and made use of the Padel and tennis courts, pool & gym. The hotel itself was so clean and felt very glamorous and new. We loved our room, which faced the polo field. It was very clean, spacious and luxurious. The staff were incredible, including all the reception and pool staff, and also those at the Horse and Hound restaurant where the food was absolutely delicious. We also payed for breakfast in our stay for a great price which was a wonderful buffet with so much choice. They even had a live cooking station for omelettes and eggs. We loved all the activities/ games that were available- for example you could play darts or pool in the Horse and Hound restaurant and they also had a snooker table in the hotel. They have a large chess board and other games by the pool. The only disappointment was that there were no table tennis (ping pong) balls available despite having 2 table tennis tables so please make sure to restock those for future guests. It was lovely seeing the polo horses on the field in the afternoon from our balcony. I wish we could have stayed longer and I look forward to returning again in the future.
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Dr. Abdulrahman

Disliked: Staff & service, property conditions & facilities, room comfort

Disastrous Stay: A Five-Star Hotel That Misses the

I recently stayed at a so-called five-star hotel in Dubai, and I was deeply disappointed with both the service and the amenities. The check-in process was slow, and the valet completely ignored me, failing to offer luggage assistance. The bed was rock-hard and uncomfortable, making it impossible to sleep well. The TV was malfunctioning with no channels available, and the Nespresso machine was provided without any coffee capsules. The room’s insulation was poor, allowing cold air and dust to enter, and the AC had no heating option, leaving me freezing on a cold winter night. The water pressure in the bathroom was abysmally low, making it difficult to shower properly. For a hotel of this caliber, these issues are unacceptable. Overall, the hotel’s lack of attention to basic details and poor service makes it feel more like a 2- or 3-star property. I would strongly advise against staying here, as it failed to meet even the most basic expectations.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Doesn't live up to expectations

I was quite disappointed with my stay in Al Habtoor. I expected so much more than what was on offer. Upon checking in, the room was clearly not cleaned properly, but I overlooked until the damp/sewage smell started coming through the bathroom. The AC was set to 25/26 degrees but the room was so cold we had to ask for a heater in Dubai! Never had that experience all my time travelling to Dubai. And of course, despite asking for a heater all day, it wasn't brought until later that evening. By day 2, it was unbearable, and had to ask to be moved to a new room, after already unpacking everything, with a baby as well. The second room wasn't any better in terms of cleanliness, and whenever they were supposed to tidy and clean the room in the mornings, they never changed the sheets, didn't vacuum or clean the floor properly and didn't bother cleaning any surfaces. They would only make the beds and take the rubbish out. It was such poor service. Baby and I were also bitten by some kind of insects and covered in spots. The breakfast on offer too was terrible. Poor options, the bread and pastry was always hard and stale. I skipped breakfast most days, that's how poor it was. Definitely don't recommend. It sounds fancier than it actually is.
Stayed 7 nights in Feb 2025
Verified

8/10 Good

sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité prix, très spacieux et en dehors des bruits de la ville
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Cankat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
Stayed 3 nights in Sep 2025
Verified

6/10 Okay

joaquin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
La habitación está muy bien. El servicio bastante pésimo en general. Buena gente pero desorganizados.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Abdulah

Disliked: Cleanliness, staff & service
التظافه سيئة جدا و الافطار لا يليق بفندق خمسة نجوم
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

YASMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good I’m happy
Verified

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities
Es war sehr ruhig da etwas außerhalb. Große Zimmer , gute Möglichkeiten zum Essen gehen.
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for the equestrian aficionado. It has an equestrian center with a great indoor and outdoor sitting area. Polo tournaments are amazing. The food at all restaurants are of a very good quality with a vert friendly and welcoming staff. Breakfast is amazing with a wide variety of options. The pool area is great as well. The gym is small but has enough equipment for a basic training.
Stayed 11 nights in Feb 2022
Verified

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service

Very poor overall; very expensive.

Went there for the polo and stayed the night. Polo was great and food was nice in Horse and Hound. Service was very slow though, simply not enough staff available. It went further downhill when we had to ring ten times to move rooms due to noise from the dj they set up, even then they moved us to a worse room closer to the dj. There was empty packet of cigarettes left in the non smoking room when we arrived. The room we eventually moved to the shower was stuck on hot. The window wasn’t sealed properly and the ac vent was think with dust. The next day the pool was only one person there serving everyone drinks collecting food etc so for long periods no one was there, for example when he went to collect food from the kitchen. A layer of scum on the tiles in the pool at surface level. The pool was very dirty and had a lot of stuff floating in it. Even then we went back to horse and hound and after 20 minutes left because only one person was there preparing drinks, taking food orders, seating people etc. then when we eventually went back to the room to get our stuff and leave the door had locked from the inside and then maintenance had to break the door down - obviously not the first time it had happened judging by their lack of surprise. Overall it was bad for a budget hotel - for a premium five start price hotel it was shockingly bad and we will not return there. The only positive thing to say was the food in horse and hound we had the first day was nice.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامه رائعه
Stayed 1 night in Dec 2021