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Atlantis, The Palm

5-star property
Crescent Road, Dubai, 0508 053 286
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5.0 out of 5
Exceptional!
See all 6 wotif Reviews

"Fantastic time , great staff and service and incredible restaurants 5 stars " More

By a verified traveller on Tue 09 Apr 2024

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Hotel Description

A luxury stay in Dubai awaits you at Atlantis, The Palm. You'll be 0.4 km (0.2 mi) from Aquaventure and 4.5 km (2.8 mi) from Nakheel Mall. Highlights at this beachfront hotel include 20 restaurants, 2 outdoor swimming pools, and a full-service spa.

A relaxing day at Shuiqi can include massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and gym. Meeting rooms, a conference center, and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a lazy river, and a sauna. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 5-star Palm Jumeirah hotel include The Pointe and The View at The Palm.

Club Room, 1 King Bed, Ocean View (Imperial)

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$838* Per night/room 11 May - 12 May

Club Room, 2 Queen Beds (Imperial | Palm View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, Ocean View (Imperial)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Terrace

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Skyline Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Skyline)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Atlantis, The Palm ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Atlantis, The Palm

Everyone (2) Couples (1) Family (2)
5 out of 5
Fantastic time , great staff and service and incredible restaurants 5 stars

Posted by on 9 Apr. 2024

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Comment from Hotel Management

10 Apr. 2024 by Guest Relations Team

Dear Jonathan, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5
Everyone in the world should at least once in their lives experience the Atlantis experience. It’s totally mind blowing

Posted by on 28 Mar. 2024

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Comment from Hotel Management

29 Mar. 2024 by Atlantis the Palm Guest relations

Dear Steave, Thank you for your enthusiastic feedback! We couldn't agree more - experiencing Atlantis, The Palm is truly mind-blowing. We're thrilled that you had such an amazing time, and we hope to welcome you back for more unforgettable experiences in the future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

5 out of 5
Everything was so nice and the kids love it

Posted by on 20 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by Kym Barter General Manager and Senior Vice Preside

Dear Maryam,Thank you for choosing Atlantis, The Palm. We sincerely appreciate your feedback and are delighted to hear that you and your kids had a wonderful experience with us. We're glad to know that everything was enjoyable for you.We look forward to welcoming you back to Atlantis, The Palm soon, where we will ensure another extraordinary experience awaits you and your family.Best regards,

5 out of 5
Amazing place, staff where exceptional

Posted by on 14 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by Kym Barter General Manager

Dear Bill,Thank you for choosing Atlantis, The Palm, and for your feedback. We are delighted to hear that you had an extraordinary experience with us and that our staff exceeded your expectations.We sincerely appreciate your support and look forward to your next visit to Atlantis, The Palm, where we will strive to provide you with another exceptional stay.Warm regards,

5 out of 5
it was great

Posted by on 22 Jul. 2023

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Comment from Hotel Management

7 Aug. 2023 by Guest Relations Team

Dear Vincent, Thank you for your positive comments on Wotif. We truly hope to welcome you to Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm.

5 out of 5

Posted by on 10 Jul. 2023

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Comment from Hotel Management

7 Aug. 2023 by Guest Relations Team

Dear Gillian, Thank you for your perfect rating, we truly hope to welcome you at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm.

About the Atlantis, The Palm

Location Crescent Road, Dubai,

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis, The Palm you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 20 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts, and a health club. Free self parking and valet parking are available. This 5-star Dubai hotel is smoke free.

  • 1539 guestrooms or units
  • 22 levels
  • 2 buildings
  • 20 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Atlantis Aquaventure Waterpark Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Atlantis, The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Dubai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Atlantis, The Palm has 20 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 27
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.

Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Guests should notify the property in advance of their flight details.

Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.

Atlantis, The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 797 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Children stay free
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Security system
  • Children stay free - maximum age 13
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1250
  • New Year's Eve (31 December) Gala Dinner per child: AED 625 (from 4 to 13 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 170 per person
  • Airport shuttle fee: AED 900 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: AED 797 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis
  • Atlantis Hotel
  • Atlantis Hotel Palm
  • Atlantis Palm
  • Palm Atlantis
  • Atlantis The Palm Dubai
  • Atlantis The Palm Hotel Dubai
  • Atlantis Palm Hotel Dubai
  • Atlantis Palm Hotel
  • Atlantis Palm Dubai
  • Atlantis The Palm
  • Atlantis, The Palm Hotel
  • Atlantis, The Palm Dubai
  • Atlantis, The Palm Hotel Dubai

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • EarthCheck
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.