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4.3 out of 5

"Hotel staff were friendly and obliging. Decor in room could do with an upgrade, the colours were dull and depressing. Lighting in room, as in all hot ... " More

By a verified traveller on Tue 27 Aug 2019

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Hotel Description

A family-friendly stay in the heart of Dubai awaits you at Carlton Downtown. Within a 20-minute stroll, you'll find popular places like Dubai Mall and Dubai International Financial Centre. Highlights at this hotel include 3 restaurants, 2 bars/lounges, and a full-service spa.

A day of pampering at Armonia Spa can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Bayty, serves international cuisine and is open for breakfast, lunch, and dinner. Havana lounge is the hotel's own sports bar. Enjoy the outdoor swimming pool, nightclub, gym, and outdoor tennis court. Business travelers can take advantage of 28 meeting rooms, a 24-hour business center, and limo/town car service. Plus you'll find free WiFi in public areas, a Turkish bath/hammam, and a kids' swimming pool. Buffet breakfast is available daily between 6 AM and 11 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

Within a 30-minute walk of this 4-star Trade Center hotel, attractions include Burj Khalifa and Dubai Aquarium & Underwater Zoo.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$144* Per night/room 4 Apr. - 5 Apr.

Deluxe Two Bedroom Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Premium One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panoramic two bed room suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Classic One Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Panoramic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Carlton Downtown ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Carlton Downtown

Everyone (3) Couples (1)
3 out of 5
Hotel staff were friendly and obliging. Decor in room could do with an upgrade, the colours were dull and depressing. Lighting in room, as in all hotels, needs to be improved. Breakfast was good.

Posted by on 27 Aug. 2019

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Comment from Hotel Management

3 Sep. 2019 by Hosni

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. Please rest assured that your invaluable feedback is being noted, and necessary improvements and amendments will be done for the convenience of our Guests We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer

5 out of 5

Stunning view from the gym, nice room.

Pros: Go to the gym. Even if you don’t want to work out, just enjoy the view. I worked out more than normal just to drink in the view.
Cons: My only complaint is that the check in was a bit disorganized – pick the wrong line and you could be stuck and the lifts could take a while.
Location: Office district, but still small supermarkets, fast food and a few restaurants within walking distance.
Enjoyed our time here. The view from the gym overlooking Dubai was just fantastic. Room was terrific. Location right near Metro and in the financial district so lots of fantastic skyscrapers. Plenty of chain eateries around, but also Middle Eastern food and supermarkets in the vicinity. Easy access to Dubai Mall/Burj Khalifa. Just wish check in and elevators were faster.

Posted by , from Singapore on 30 Aug. 2016

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4 out of 5

Good hotel, clean and convenient

Was staying in Ramadan so a lot closed, staff were helpful. Had to pay 200 plus tax for an early checkin. Room was very large, clean and the bed/pillows incredibly comfortable. Mid summer so pool area wasn't much used so a bit sad looking but probably different when the weather is better. Overall good value for the price.

Posted by , from sydney on 28 Jun. 2016

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Comment from Hotel Management

by Bruno Hivon - General Manager

Dear Charlotte, Thank you for your review. I am happy that the room was to your liking. We look forward to have you back soon! Kind regards,

5 out of 5

Nice hotel close to Dubai Mall.

Pros: Friendly staff in a clean comfortable hotel. Close to public transport.
Cons: Nothing
Location: Close to Dubai Mall and the highest building in the world. Numerous restaurants.
A booking glitch was quickly overcome at reception on arrival which heralded a great stay in a very friendly hotel. Financial Centre railway station is a short walk away which also travels to the airport. Numerous options are also supplied for meals from a quick snack to a full buffet. Great place.

Posted by , from Mildura. Australia on 5 Jun. 2015

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Property Features

Carlton Downtown offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A 24-hour business center, 28 meeting rooms, and limo/town car service are available. A children's pool, a health club, and a nightclub are also featured at the family-friendly Carlton Downtown. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Carlton Downtown was completed in September 2023. Smoking is allowed in designated areas at this 4-star Dubai hotel.

  • 1 building
  • 365 guestrooms or units
  • 47 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2013
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Metro station: Financial Centre Station (0.3 km / 0.2 mi)
  • Property shuttles: Free shopping center shuttle; airport shuttle
  • Parking: Free valet parking

Room Amenities

Carlton Downtown offers 365 accommodations with minibars and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 22-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in September 2023.

  • Sitting area
  • Select Comfort beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.

Bayty - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Deli Grind - This delicatessen serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Havana lounge - Onsite sports bar. Happy hour is offered. Open daily.

Narrah lebanise - This restaurant specializes in Middle Eastern cuisine. Open daily.

La Vie Dubai - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 157.0.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Carlton Downtown

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation.

  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Cash or credit card deposit required
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 4
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • A damage deposit of AED 500 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 79 for adults and AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dubai Warwick Hotel
  • Hotel Warwick Dubai
  • Carlton Downtown Hotel
  • Warwick Dubai Hotel
  • Carlton Downtown Hotel Dubai
  • Carlton Downtown Dubai
  • Warwick Dubai
  • Warwick Hotel Dubai
  • Carlton Downtown Hotel
  • Carlton Downtown Dubai
  • Carlton Downtown Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.