Dukes The Palm Dubai Hotel

On private beach with outdoor pool, near Palm Jumeirah Mall

Photo gallery for Dukes The Palm Dubai Hotel

Private beach, sun-loungers, beach umbrellas, beach towels
Creator video
3 restaurants, breakfast, lunch, dinner served; international cuisine
Fitness facility
Indoor pool, outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$515
includes taxes & fees
23 Feb - 24 Feb

Explore the area

View map
Palm Jumeirah, Dubai, 120015
  • Place, Palm Jumeirah Mall
    ‪1 min walk‬
  • Place, The View at The Palm
    ‪8 min walk‬
  • Place, Palm West Beach
    ‪14 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬

Room options

Deluxe Room

  • Sleeps 2

Premium Room

  • Sleeps 2

Deluxe Studio

  • Sleeps 2

Grand Studio

  • Sleeps 3

Premium Studio

  • Sleeps 2

One Bedroom Premium Apartment

  • Sleeps 4

Deluxe Suite

  • Sleeps 3

Superior Suite

  • Sleeps 4

Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Bed

Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Deluxe Suite with Executive Lounge Access, Private Beach, Infinity Pool & Lazy River

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Superior Suite with Executive Lounge Access, Private Beach, Infinity Pool & Lazy River

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Premium Suite with Executive Lounge Access, Private Beach, Infinity Pool & Lazy River

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 71 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Royal Suite with Executive Lounge Access, Private Beach, Infinity Pool & Lazy River

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Premium bedding
  • Partial sea view
  • 150 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Separate bedroom
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Pillow-top bed
  • City view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

Premium One Bedroom Apartment with Executive Lounge Access,Private Beach, Infinity Pool & Lazy River

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Dining table
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Single Sofa Beds

Royal Suite

  • Sleeps 4

Family Suite

  • Sleeps 4

Premium Suite

  • Sleeps 4

Queen Elizabeth Suite

  • Sleeps 4

Superior Room 1 King bed

  • Sleeps 2

Deluxe Room 1 King bed

  • Sleeps 2

Superior Room

  • Sleeps 2

Superior Studio

  • Sleeps 2

Executive Studio

  • Sleeps 3

Junior Suite

  • Sleeps 2

One Bedroom Apartment

  • Sleeps 4

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About the area

Dubai

A family-friendly stay in Dubai awaits you at Dukes The Palm Dubai Hotel. You'll be 0.6 km (0.3 mi) from Palm Jumeirah Mall and 6 km (3.8 mi) from Aquaventure. Highlights at this beachfront hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. The restaurant, Great British Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. DUKES Bar is the hotel's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and outdoor swimming pool. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Additionally, you'll find a marina, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this Palm Jumeirah hotel include Dubai Marina Mall and Jebel Ali Race Course.

What's nearby

  • Palm Jumeirah Mall - 1 min walk - 0.2 km
  • AURA SKYPOOL Dubai - 8 min walk - 0.7 km
  • The View at The Palm - 8 min walk - 0.7 km
  • Palm West Beach - 14 min walk - 1.2 km
  • The Pointe - 3 min drive - 2.4 km

Getting around

  • Nakheel Mall Station - 9 min walk
  • Dubai (DXB-Dubai Intl.) - 25 min drive

Restaurants

  • ‪Cou Cou Rooftop - ‬17 min walk
  • ‪Aretha - ‬11 min walk
  • ‪St. Regis Gardens - ‬14 min walk
  • ‪Gatsby - ‬6 min walk
  • ‪SUSHISAMBA - ‬14 min walk

About this property

Dukes The Palm Dubai Hotel

On private beach with outdoor pool, near Palm Jumeirah Mall
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dukes The Palm Dubai Hotel such as a marina and a complimentary children's club.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Dubai hotel.

  • 506 guestrooms or units
  • 15 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Dukes The Palm Dubai Hotel offers 506 air-conditioned accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body treatments and manicures and pedicures.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 122 for adults and AED 61 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • DUKES Bar
  • Great British Restaurant
  • Khyber
  • West 14

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a regional park
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • High-pile carpet in room
  • No lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dukes The Palm Dubai Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 122 for adults and from AED 61 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

DUKES Dubai Hotel Palm Jumeirah
DUKES Hotel
DUKES Dubai Palm Jumeirah
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel Dubai
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes Palm Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes Palm Royal Hideaway
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm a Royal Hideaway Hotel
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes The Palm, a Royal Hideaway Hotel Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm, a Royal Hideaway Hotel Hotel Dubai

Frequently asked questions

What is the cancellation policy at Dukes The Palm Dubai Hotel?

Dukes The Palm Dubai Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dukes The Palm Dubai Hotel?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Dukes The Palm Dubai Hotel on 23 Feb 2026 start from NZ$505.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dukes The Palm Dubai Hotel?

Yep, Dukes The Palm Dubai Hotel has a free self car park and free valet parking.

Are there any beaches close to Dukes The Palm Dubai Hotel?

Yep, Dukes The Palm Dubai Hotel is a short 13-minute walk from Palm West Beach.

Is there a spa on site at Dukes The Palm Dubai Hotel?

Yep, there is an onsite spa at Dukes The Palm Dubai Hotel. You'll enjoy heaps of services like facials and body treatments.

Does Dukes The Palm Dubai Hotel have a pool?

Yep, and guests love it! Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Dukes The Palm Dubai Hotel?

Dukes The Palm Dubai Hotel features a private beach, a full-service spa and a health club. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Dukes The Palm Dubai Hotel a romantic place to stay?

Couples spa treatments and a private beach, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Dukes The Palm Dubai Hotel.

Is Dukes The Palm Dubai Hotel family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Dukes The Palm Dubai Hotel is a hit with families.

Does Dukes The Palm Dubai Hotel serve breakfast?

Yeah, travelers are hooked on the buffet breakfast here! Served daily from 6:30 AM to 11:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Dukes The Palm Dubai Hotel?

No, Dukes The Palm Dubai Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Dukes The Palm Dubai Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dukes The Palm Dubai Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dukes The Palm Dubai Hotel?

No, pets and service animals are not allowed.

Dukes The Palm Dubai Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 716 out of 1103 reviews
Rating 8 - Good. 212 out of 1103 reviews
Rating 6 - Okay. 91 out of 1103 reviews
Rating 4 - Poor. 41 out of 1103 reviews
Rating 2 - Terrible. 43 out of 1103 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

kirk

Stayed 3 nights in Nov 2025

10/10 Excellent

Justine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room had everything we needed. Staff were courteous and very helpful. Breakfast , lunch and dinner were all very good
Stayed 7 nights in Oct 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and room service was good. The pool and facilities were lovely and the hotel had great location.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mariia

Liked: Cleanliness, amenities, property conditions & facilities
Good room..nice staff and great location
Stayed 5 nights in Oct 2025

2/10 Terrible

Ameera

Stayed 1 night in Oct 2025

10/10 Excellent

Lai Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet provide variety choice of food. The hotel is super nice, well equipped. The private beach along with the swimming pool and lazy river is the highlight part for my family during the stay.
Stayed 1 night in Oct 2025

8/10 Good

Andrew

Stayed 6 nights in Oct 2025

2/10 Terrible

Balal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was filthy… dust everywhere. Doors- disgustingly dirty. Carpet filthy and stank of mould meant to be clean for praying can’t imagine last time it was washed or cleaned. Balcony dirty. Furniture in the room was so outdated and falling apart. Dust everywhere in the room including corners and around the bed. Behind the cabinets. Broken wardrobe doors Dirty curtains Phone constantly flashing message throughout day and night but no message Cockroach in room Control Buttons not working properly Bath was leaking- fixed 2nd time of asking then smell of sealant for days. Toilet leaking not been fixed we mentioned this on day 2 Terrible shower pressure One time we were given hand towels throughout a 5 night stay. Smell in bathroom- mould Hallway outside room smelt of urine Breakfast- Terrible quality of produce. Watered down yoghurts and juice Bakery is not fresh made- budget supermarket quality. Breakfast staff are slow and uninterested. Beach parasols- full of holes. SunBeds ripped and poor quality. Aircons around hotel leaking. Reception is a circus and far too busy and no ones ever at guest relations 5 Star Hotel?? Please!!! 3 star at best. Was told a manager would come and speak to us about a cockroach being in the room but no one came and no one cared. The Ula beach restaurant was nice only positive thing I can say. Good location but traffic is a nightmare in the evenings getting off the palm. Don’t stay Don’t waste your money on this hotel!!
Stayed 5 nights in Oct 2025

2/10 Terrible

IBRAHIM, Sterling

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There is nothing special that deserves paying this amount of money for a standard room. The booking said a private beach when the beach is shared with other buildings and other hotels.
Stayed 4 nights in Oct 2025

10/10 Excellent

Robert Dario Ortiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing. The hotel has a lazy river, the beach bar and restaurant is amazing. The infinity pool and view is out of this World. The staff is so kind.
Stayed 5 nights in Oct 2025

4/10 Poor

Matthew

Business traveller
Disliked: Property conditions & facilities, room comfort
Hotel is very tired, air conditioning wasn’t working correctly, lights would
Stayed 1 night in Oct 2025

6/10 Okay

thomas

Disliked: Staff & service
Stayed 6 nights in Sep 2025

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, especially Khyber, the Indian restaurant, friendly staff, spacious and quiet rooms.
Stayed 7 nights in Oct 2025

10/10 Excellent

Monta

Stayed 3 nights in Oct 2025

4/10 Poor

Charlotte

Travelled with family
Disliked: Property conditions & facilities
Hotel is quite run down outside of the lobby. Rooms were big but alot of the switches didn't work in the rooms. We didn't have enough hot water each day for two people to shower. So someone had to have a cold shower each day. When complaining to the hotel we were told to have shorter showers or wait longer for more hot water to heat up. Even though we left the hot water switch on for overnight for 7hours. Very poor reaction from the hotel reception team. Beach is lovely and the staff on the beach are really friendly and helpful that was the main positive from the stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Hannah

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We stayed for a total of 6 days and during 3 of those 6 days they didn’t clean the room even though we requested it. We were gone all those days for at least 6-8 hours. Then they came to our room late at night and claimed they had stopped by an hour prior but I was asleep (which was a lie - I have young children and they were wide awake bouncing off the walls). Just know that if you go there, you should expect to do your own cleaning and that your room will smell musty when it’s not cleaned.
Stayed 6 nights in Oct 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent
Stayed 4 nights in Oct 2025

2/10 Terrible

haytham

Stayed 2 nights in Sep 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were exceptional. In a great area next to west beach.
Stayed 9 nights in Oct 2025

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Oct 2025

10/10 Excellent

Saad

Stayed 2 nights in Oct 2025

10/10 Excellent

Ricky

Stayed 1 night in Sep 2025

10/10 Excellent

Fernando Anzures, Santa ana

Stayed 5 nights in Oct 2025

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025