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Mövenpick Grand Al Bustan Dubai

5.0 star property
Luxury hotel with 7 restaurants and full-service spa

Photo gallery for Mövenpick Grand Al Bustan Dubai

Lobby
Creator video
7 restaurants, lunch, dinner served; Asian cuisine
Lounge
1 bedroom, premium bedding, in-room safe, desk

Popular amenities

  • Bar
  • Pool
  • Room service
  • Laundry
  • Housekeeping
The current price is NZ$132
includes taxes & fees
5 Aug - 6 Aug

Explore the area

Map
Casablanca Road, Al Garhoud, Dubai, 30880
  • City Centre Deira
    ‪15 min walk‬
  • Dubai Festival City Mall
    ‪3 min drive‬
  • BurJuman Mall
    ‪6 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪11 min walk‬

Room options

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Deluxe Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 43 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Suite, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 43 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed (Executive)

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed (Executive)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Premium bedding
Eco-friendly toiletries
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Dubai

A luxury stay in Dubai awaits you at Mövenpick Grand Al Bustan Dubai. You'll be within a 15-minute walk of Dubai Tennis Stadium and 4.5 km (2.8 mi) from Dubai Creek. Highlights at this eco-friendly hotel include 7 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing visit to Flow Health Club can include deep-tissue massages, hot stone massages and mani/pedis along with access to the sauna. The restaurant, Bambooda, serves Asian cuisine and is open for lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna and pool loungers as well as access to tennis lessons. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 10-minute drive of this 5-property class Garhoud hotel include Dubai World Trade Centre and Gold Souk.

What's nearby

  • City Centre Deira - 15 min walk - 1.3 km
  • Dubai Creek - 3 min drive - 2.7 km
  • Dubai Festival City Mall - 3 min drive - 3.4 km
  • BurJuman Mall - 6 min drive - 6.4 km
  • Gold Souk - 7 min drive - 7.2 km

Getting around

  • Concourse D Station - 14 min walk
  • Dubai (DXB-Dubai Intl.) - 3 min drive

Restaurants

  • ‪Coffeol - ‬12 min walk
  • ‪Seafood Market - ‬6 min walk
  • ‪Biggles Bar - ‬10 min walk
  • ‪Loumi Restaurant - ‬10 min walk
  • ‪The Dubliner's - ‬2 min walk

About this property

Mövenpick Grand Al Bustan Dubai

Luxury hotel with 7 restaurants and full-service spa
Mövenpick Grand Al Bustan Dubai offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at the luxury Mövenpick Grand Al Bustan Dubai. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 279 guestrooms or units
  • 7 dining venues
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Bar by the pool
Mövenpick Grand Al Bustan Dubai offers 279 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a bath, slippers, complimentary toiletries and hairdryers.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Flow Health Club. Services include deep-tissue massages, hot stone massages, Swedish massages and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Dutch, English, Filipino, French, German, Hindi, Romanian, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 120 for adults and AED 60 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Mawal
  • Bambooda
  • Hibachi
  • Makan
  • Roda Grill and Bar

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 120.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 120 for adults and from AED 60 for children
  • Rollaway bed fee: AED 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Al Bustan Rotana Dubai
Al Bustan Rotana Dubai Hotel
Bustan Rotana
Bustan Rotana Hotel
Dubai Al Bustan
Dubai Al Bustan Rotana
Rotana Bustan
Rotana Dubai Al Bustan
Al Bustan Rotana - Dubai Hotel Dubai
Al Bustan Rotana Hotel
Al Bustan Rotana
Roda Al Bustan Hotel Dubai
Roda Al Bustan Hotel
Roda Al Bustan Dubai
Al Bustan Rotana - Dubai Hotel
Roda Al Bustan
Movenpick Al Bustan Dubai
Roda Al Bustan Managed by Mövenpick
Mövenpick Grand Al Bustan Dubai Hotel
Mövenpick Grand Al Bustan Dubai Dubai
Mövenpick Grand Al Bustan Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Mövenpick Grand Al Bustan Dubai?

Mövenpick Grand Al Bustan Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Grand Al Bustan Dubai?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Mövenpick Grand Al Bustan Dubai on 5 Aug 2025 start from NZ$123.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Grand Al Bustan Dubai?

Yep, Mövenpick Grand Al Bustan Dubai has a free self car park and free valet parking.

Are there any beaches close to Mövenpick Grand Al Bustan Dubai?

The closest beach to Mövenpick Grand Al Bustan Dubai is Kite Beach (15.9 km).

Is there a spa on site at Mövenpick Grand Al Bustan Dubai?

Yep, Flow Health Club is available for guests. You'll enjoy services like Swedish massages.

Does Mövenpick Grand Al Bustan Dubai have a pool?

Mövenpick Grand Al Bustan Dubai has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Mövenpick Grand Al Bustan Dubai?

Mövenpick Grand Al Bustan Dubai features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Mövenpick Grand Al Bustan Dubai a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mövenpick Grand Al Bustan Dubai.

Is Mövenpick Grand Al Bustan Dubai family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mövenpick Grand Al Bustan Dubai is a hit with families.

Does Mövenpick Grand Al Bustan Dubai serve breakfast?

Yeah, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mövenpick Grand Al Bustan Dubai?

No, Mövenpick Grand Al Bustan Dubai does not offer an airport shuttle service.

Is there a bar or restaurant at Mövenpick Grand Al Bustan Dubai?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Grand Al Bustan Dubai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mövenpick Grand Al Bustan Dubai?

No, only service animals are allowed.

Mövenpick Grand Al Bustan Dubai Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 527 out of 1019 reviews
Rating 8 - Good. 275 out of 1019 reviews
Rating 6 - Okay. 100 out of 1019 reviews
Rating 4 - Poor. 54 out of 1019 reviews
Rating 2 - Terrible. 63 out of 1019 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

yvonne

Liked: Cleanliness, staff & service
Back in the 1980's all large scale hotels in the Gulf were built to a formula and the Movenpick is no exception. Huge atrium with feature coffee lounge - tick. Multiple restaurants and bars (one usually an English or Irish pub) - tick. Pool, wellness etc. all included. This 40-year old staple of Dubai is well situated if, like me, you are traveling alone and want the facilities of the Dubai village next door (female friendly, multiple restaurant choices, fine to go there alone to eat). Walking to Dubai airport T1 is surprisingly simple as well. The hotel feels a little dated (despite an apparent 2024 refresh) but it's friendly, comfortable and reliable. I'll certainly stay again when seeking a property in this price bracket.
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 people = 1 bed . Interesting logic !

Convenient location , free upgrade for 1 night but , I booked for 2 adults and a 14 years old child - the room had only 1 bed . They charged me extra to bring one of those small beds on wheels . It’s an old tired looking hotel in a desperate need for renovation . People working at the hotel are kind . So , for the money it was ok.
Stayed 1 night in Apr 2025

2/10 Terrible

Imran

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service. No body picks up the phone. No airport shuttle. No accommodation for early check in.
Stayed 1 night in Apr 2025

10/10 Excellent

Wafaa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Mövenpick al Bustan. A few problems while checking in as the new lady at the front was about to charge me extra as she provided me with someone else’s room, so make sure to check your name before signing. Rooms are spacious and comfortable and the housekeeping team are AMAZING! Huge lobby so there is always somewhere to sit and chat. We had purchased the breakfast package and there were tons of options of food. The male at the egg station, is terrible! He doesn’t want to make fresh eggs for the customers and instead pushes them to the already pre-made egg options. When I told him “no salt” on my eggs he adds salt infront of me, extremely unprofessional, rude and disrespectful towards customers health concerns.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nirav, new -york

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In general handy to stay for transit and close to airport.
Stayed 1 night in Apr 2025

10/10 Excellent

Saron

Stayed 2 nights in Apr 2025

8/10 Good

Adnan, Tarneit

Stayed 1 night in Mar 2025

6/10 Okay

Rafael

Liked: Cleanliness, staff & service
Conveniently close to the airport, but would benefit from some renovations
Stayed 1 night in Apr 2025

10/10 Excellent

Aron T, Fort Lee

Stayed 1 night in Apr 2025

10/10 Excellent

Pavin, Feltham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean, convenient to airport hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

lubna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and equally good service. Enjoyed our family stay
Stayed 1 night in Apr 2025

2/10 Terrible

ARJUN

Stayed 18 nights in Mar 2025

8/10 Good

HAYATH

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel. Staff not friendly both at the front desk and restaurant. No one cared about the injury my wife had due to their negligence leaving a mattress plastic corner with staples on the floor that stuck in her foot.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport very convenient
Stayed 1 night in Mar 2025

4/10 Poor

GERARD

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
I traveled with my two kids from Canada and stayed at your hotel for 12 days. Overall, the service was good, but the front desk manager was very unprofessional. There was a booking mistake on my part for one night. On April 3rd, we returned to the hotel around 9:00 PM and noticed the room hadn't been cleaned, but we didn’t mind. We packed and went to bed, planning to leave for the airport at 4:45 AM. At 3:00 AM, the phone rang, but I didn’t answer, thinking it was one of my kids’ alarms. Moments later, a staff member entered the room unannounced, waking us up. He asked if I needed to extend the stay. I said no—we were leaving in a couple of hours. Then I received more calls, and around 5:00 AM, the front desk told me I needed to pay for an extra night. I explained it was an honest mistake and agreed to pay. However, I was surprised when someone came to the door immediately asking for AED 1,490—far more than the AED 303 I paid per night on April 1st and 2nd. After a brief disagreement, she eventually reduced the charge to AED 900 and asked if that was acceptable. I informed her that I was not satisfied with the amount, but if I had no other choice, I would proceed with the payment. She claimed to have refunded the original amount of AED 1,490; however, after three days, I have yet to receive the refund. In the meantime, I was charged AED 900. I find this situation completely unacceptable and unprofessional, and as a result, I will not be staying again.

10/10 Excellent

Mike

Stayed 3 nights in Apr 2025

8/10 Good

HAYATH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airports.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 1 night in Mar 2025

6/10 Okay

Rhoda Myra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor check in experience

The hotel offered an online check in which I thought would make the entire check in experience seamless. Wrong. The check in counters were chaotic and the person attending to me was immensely distracted and was more concerned with helping out his colleague with a demanding customer, so much so that I was never given any instruction on where to get the breakfast I paid for with my stay, no instructions on wifi, and he almost forgot to give me back my husband’s id - and claimed he already gave it back to me. That was the icing on the cake - actually blaming your customer for something that was your fault. This experience soured our entire stay and we will not go back to this place nor recommend it.
Stayed 1 night in Mar 2025

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Milen

Stayed 1 night in Mar 2025

10/10 Excellent

Aina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Anis

Stayed 1 night in Mar 2025

8/10 Good

PRAKASH

Stayed 10 nights in Mar 2025