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Shangri-La Dubai

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for Shangri-La Dubai

Poolside bar
Creator video - submitted by lana__creator
Couples treatment room(s), sauna, steam room, body treatments
Hypo-allergenic bedding, minibar, in-room safe, desk
Picture-Perfect Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$538
includes taxes & fees
6 Jan - 7 Jan 2026

Explore the area

View map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪17 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(58 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LED TV
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Shangri-La Dubai. You'll be 2.7 km (1.6 mi) from Dubai Mall and 2.8 km (1.7 mi) from Burj Khalifa. Highlights at this family-friendly hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Chi can include deep-tissue massages, Swedish massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Dunes Cafe, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, outdoor tennis court and sauna. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Trade Center hotel include Dubai World Trade Centre and Dubai Cruise Terminal.

What's nearby

  • City Walk - 11 min walk - 0.9 km
  • Emaar Square - 14 min walk - 1.2 km
  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • ‪Zaatar W Zeit - ‬1 min walk
  • ‪Jones The Grocer - ‬16 min walk
  • ‪Bentoya - ‬13 min walk

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and full-service spa
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 5 dining venues
  • Conference rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Shangri-La Dubai?

Shangri-La Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Dubai?

As of 30 Dec 2025, prices found for a 1-night stay for 2 adults at Shangri-La Dubai on 6 Jan 2026 start from NZ$528.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Dubai?

Yep, Shangri-La Dubai has a free self car park and free valet parking.

Are there any beaches close to Shangri-La Dubai?

The closest beach to Shangri-La Dubai is Marina Beach (19.1 km).

Is there a spa on site at Shangri-La Dubai?

Yep, Chi is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Shangri-La Dubai have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Shangri-La Dubai?

Shangri-La Dubai features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Shangri-La Dubai a romantic place to stay?

Couples spa treatments and couples dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Dubai.

Is Shangri-La Dubai family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as art supplies and childcare services in the guestrooms, it's no surprise that Shangri-La Dubai is a hit with families.

Are there hot tubs in the rooms at Shangri-La Dubai?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Dubai serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Dubai?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Dubai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Dubai?

No, pets and service animals are not allowed.

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1324 out of 1559 reviews
Rating 8 - Good. 144 out of 1559 reviews
Rating 6 - Okay. 50 out of 1559 reviews
Rating 4 - Poor. 19 out of 1559 reviews
Rating 2 - Terrible. 22 out of 1559 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oladeji

Liked: Cleanliness, staff & service, property conditions & facilities
Shops were nearby, neat environment, workers were amazing. Breakfast was awesome
Stayed 5 nights in Sep 2025

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Shangri-La Hotel with my mom for three weeks, and our experience was truly exceptional. From the very beginning, the staff made us feel welcomed and cared for. A special thank you to Khodarahm, who consistently checked on us with such kindness and professionalism, making sure we were comfortable throughout our stay. Elizabeta was also incredibly thoughtful, always going the extra mile by sending us fruits and chocolates, which made us feel so special. Preet from housekeeping provided outstanding service as well — not only was everything spotless, but she surprised us with flowers and a heartfelt note that truly touched us. Their genuine care and attention turned our stay into an unforgettable memory, and I am so grateful for their hospitality. Shangri-La truly stands out because of dedicated employees like them. I highly recommend this hotel to anyone seeking comfort, luxury, and exceptional service.
Stayed 13 nights in Sep 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Ishaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star treatment, amenities, location, everything.
Stayed 3 nights in Jul 2025

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and welcoming in a tension free environment- only one person didn’t met criteria but all others (more than 20 persons I came across) are excellent and outstanding
Stayed 2 nights in Sep 2025

10/10 Excellent

Shakiyah

Liked: Cleanliness, staff & service
Love the staff & hotel, rooms were large & beautiful.
Stayed 1 night in Sep 2025

10/10 Excellent

Shastra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 6 nights in Sep 2025

10/10 Excellent

Balwant Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

2/10 Terrible

Rama Toghiani

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great area ans very old and dirty
Stayed 5 nights in Sep 2025

4/10 Poor

Rama Toghiani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old building and not very convenient area
Stayed 1 night in Sep 2025

10/10 Excellent

Mary, Purley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived in Shangri-La Dubai it was such a friendly welcoming atmosphere. Our one bedroom suite gave us spectacular sunset views but was quiet and very comfortable. The beds were wonderfully soft and after a day of sightseeing / shopping it was the most relaxing place to come back to. I would definitely recommend booking the Horizon Lounge package as it was absolutely worth it - the entire Horizon Club team went above and beyond to make our stay special and a big extra thank you should out goes to Erika, Janeth and Kloderam!!! Pools were great, the access to the indoor pool was amazing - we went at night and the lights made it more serene. Hotel choice of food was amazing and every meal felt like a treat. We took advantage of the shuttle bus to Dubai Mall which was great in the heat although taxis do arrive within minutes and you are central to all places. For unbeatable views, comfort, great dining and genuinely warm service in th heart of Dubai - Shangri-La delivers!! Thank you am sure we will be visiting again
Stayed 3 nights in Sep 2025

10/10 Excellent

Bikram

Stayed 3 nights in Sep 2025

10/10 Excellent

JEFFERY, sandersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 9 nights in Sep 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent and the staff was so friendly and amazing. I will definitely be staying at this hotel.
Stayed 3 nights in Sep 2025

10/10 Excellent

MARTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 5 nights in Sep 2025

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around experience. There is easy access to public transit and lots of affordable food options.
Stayed 5 nights in Sep 2025

10/10 Excellent

jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities
Stayed 1 night in Sep 2025

6/10 Okay

Adam

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I wanted to change my travel plans due to circumstances beyond my control and asked the hotel if they would consider allowing me to check out a day early with a refund for the last night. I understand the booking was non-refundable, but I also know that many hotels use their discretion in these situations and are willing to be flexible. Unfortunately, that was not the case here. I spoke to several staff members, but none were willing to accommodate or even show much understanding. The response felt rigid and unhelpful, which was disappointing. In addition, the beds were extremely stiff and uncomfortable, which made it hard to get a good night’s sleep and negatively impacted my stay overall. While I understand policies are in place for a reason, a little empathy and flexibility would have gone a long way. Ultimately I stayed that one last night.
Stayed 4 nights in Sep 2025

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Stayed 1 night in Aug 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

We had a fabulous stay. The Horizon lounge was excellent, drinks, food & service all wonderful. Rooms & bathrooms are showing their age a little but well maintained. Surprised that the coffee in the room was instant but it was little effort to pop to the lounge for a decent cup.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ruchita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri‑La Dubai is a strong choice if you want a luxury stay in a great location, good food, and strong service. I commend them for the exceptional hospitality and service during my recent stay creating a truly memorable experience.The warm welcome, attentive staff and impeccable facilities made my stay both comfortable and enjoyable…everything reflected the high standards the Shangri-La name is known for.
Stayed 6 nights in Sep 2025

10/10 Excellent

Shyamala

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Aug 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, service was excellent!
Stayed 3 nights in Sep 2025