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Shangri-La Dubai

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for Shangri-La Dubai

Poolside bar
Picture-Perfect Room
Hypo-allergenic bedding, minibar, in-room safe, desk
Couples treatment room(s), sauna, steam room, body treatments
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Room service
The current price is NZ$229
includes taxes & fees
15 Sept - 16 Sept

Explore the area

View map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Dubai Mall
    ‪15 min walk‬
  • Burj Khalifa
    ‪18 min walk‬
  • Dubai World Trade Centre
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
LED TV
  • 83 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 66 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(53 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bath and shower
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bath and shower
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bath and shower
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Separate bath and shower
  • 45 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Shangri-La Dubai. You'll be 2.7 km (1.6 mi) from Dubai Mall and 2.8 km (1.7 mi) from Burj Khalifa. Highlights at this family-friendly hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Chi can include deep-tissue massages, Swedish massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Dunes Cafe, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, outdoor tennis court and sauna. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Trade Center hotel include Dubai World Trade Centre and Dubai Cruise Terminal.

What's nearby

  • Dubai Mall - 15 min walk - 1.3 km
  • Dubai Aquarium & Underwater Zoo - 17 min walk - 1.5 km
  • Burj Khalifa - 18 min walk - 1.6 km
  • Dubai Fountain - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km

Getting around

  • Financial Centre Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 19 min drive

Restaurants

  • ‪Al Safadi - ‬14 min walk
  • ‪Shawerma Alfarooj - ‬4 min walk
  • Zaatar W Zeit
  • ‪Jones The Grocer - ‬16 min walk
  • Bentoya

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and full-service spa
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

  • 302 guestrooms or units
  • 5 dining venues
  • Conference rooms
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • Free cot
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 150 for adults and from AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

Property Registration Number 1506855

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Shangri-La Dubai?

Shangri-La Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Dubai?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Shangri-La Dubai on 15 Sept 2025 start from NZ$219.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Dubai?

Yep, Shangri-La Dubai has a free self car park and free valet parking.

Are there any beaches close to Shangri-La Dubai?

The closest beach to Shangri-La Dubai is Marina Beach (19.1 km).

Is there a spa on site at Shangri-La Dubai?

Yep, Chi is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Shangri-La Dubai have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Shangri-La Dubai?

Shangri-La Dubai features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Shangri-La Dubai a romantic place to stay?

Couples spa treatments and couples dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Dubai.

Is Shangri-La Dubai family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as art supplies and childcare services in the guestrooms, it's no surprise that Shangri-La Dubai is a hit with families.

Are there hot tubs in the rooms at Shangri-La Dubai?

No, but there are deep-soaking baths in the guestrooms.

Does Shangri-La Dubai serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Dubai?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Dubai?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Dubai?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Dubai?

No, pets and service animals are not allowed.

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1196 out of 1401 reviews
Rating 8 - Good. 129 out of 1401 reviews
Rating 6 - Okay. 44 out of 1401 reviews
Rating 4 - Poor. 14 out of 1401 reviews
Rating 2 - Terrible. 18 out of 1401 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hospitality, environment, people.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved my time at the hotel, lovely professional staff, hospitality, excellent menu choices, A big one for me is the staff, the cleanliness of the environment. A big thank you to the porter and door man, I’m forgetting his name, his a bit elderly and his name starts with K, he always had a smile, worked so hard, in the hot weather and conditions, awesome job indeed his efforts never go unnoticed at all
Stayed 2 nights in Jul 2025

10/10 Excellent

yun chung jason, boynton beach

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and the staffs are wonderful.
Stayed 11 nights in Apr 2025

10/10 Excellent

zohreh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Edwina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10-Star Experience — A New Standard of Service My first trip to Dubai was unforgettable, thanks to the exceptional experience at Shangri-La Dubai. From the moment we arrived, the service was truly next-level. Every single staff member—from the front desk to the pool team—was kind, smiling, and genuinely attentive. Not once did I have to open a door myself. They welcomed us like family. I was celebrating my birthday and was surprised with two full-sized cakes—one when we arrived and one on my actual birthday. They even ensured everything was nut-free due to my son’s severe allergies. That level of care brought me to tears. The luxury of the space was only matched by the warmth of the people. Our room was cleaned twice a day, and we were gifted champagne to celebrate. The staff constantly checked in, offering help and guidance as I explored Dubai for the first time. I always felt safe and supported. One team member even helped us figure out where to shop and which excursions were worth it. On our last day, a young woman who had bonded with my son gave us a handwritten letter and macaron cookies. I’ll never forget that moment. This hotel didn’t just impress me — it changed my expectations. The service, the kindness, the attention to detail... it was luxury at its best. I’ll absolutely be back. Thank you to the entire team at Shangri-La Dubai for making our stay unforgettable.
Stayed 7 nights in May 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well located for the Dubai Mall and other major attractions. The staff are excellent. Our room was smaller than expected with very limited room for large suitcases, we had ours stuck in the hallway entering into our room. Beds are comfortable. Our room was with a few problems. Safe didn't work, lights not working correctly and the taps very stiff. All they did was repair them and not offer an alternative room which is what I would have expected. The toiletries are lacking. For a couple they expect us to share the tiny travel bottles which is a joke as this is supposed to be a luxury hotel. The bathroom isnfar away from 5star it is dated and not at all nice. Good variety at breakfast. They have live music in the bar which is nice. I ordered an old fashion and it was poor, second one was a little better. I did pay for it but really shouldn't have. Overall if I stayed again it would have to be a better room but I honestly don't think I would.
Stayed 3 nights in May 2025

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence was in rendezvous at Shangri-La Dubai on Sheik Zayed rd❤️❤️❤️From the doorman Mohamed to Keith and his team at the lounge club, and any other staff you meet on the hallway was just excellent and top notch hospitality 🙏🙏🙏 reminded me a lot of the high standards services you get in America and I just felt home. Would definitely return to Shangri-La Dubai❤️❤️❤️❤️❤️❤️
Stayed 7 nights in Apr 2025

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, the view, incredible workers, it was amazing.. next time I visit Dubai, I will book with you!❤️
Stayed 1 night in May 2025

8/10 Good

RAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shangri-La Dubai

Wonderful stay at Shangri-La, the staff was as friendly as always and they always remember returning guests. I upgraded to a Horizon Club room which was both spacious and comfortable.
Stayed 4 nights in May 2025

8/10 Good

Nirakar

Stayed 1 night in Apr 2025

8/10 Good

Harmohan, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property.
Stayed 6 nights in May 2025

8/10 Good

Nirakar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities
staff was careful and excellent service was provided. regarding the room, i was situated on the 40th floor which is almost at the top, but i had troubles with the traffic from the nearby highway which had lots of noise and people revving their engines in loud cars, which made it difficult to fall asleep without earplugs. I also expected a better layout, it felt very claustrophobic due to poor use of the space, the decorations are very 70's ish and feel out of style. i was happy to see cleanliness of the room was a guaranteed feature in these premises, and the cleaning staff was very careful with my belongings and efficient. an aspect i really did not appreciate was that the whole floor reeked of cigarette and cold tobacco, which the hotel responds to by using perfume deodorants instead of odor removers. I am non-smoker and have a sensitive sense of smell so I did not like that. maybe put the smokers on the same floors instead of mixing. i did not use the amenities much (pool, restaurants etc.) but the breakfast was good, with rotating daily specials so its not always the same which is a plus. i also had troubles with the wifi connection which i needed for work but it was promptly fixed and i did not face any further problems regarding that issue. overall, a great experience and conveniently placed near city center, alas i expected better from a 5 star hotel, which justifies my rating of 3 stars out of 5.
Stayed 4 nights in May 2025

8/10 Good

Mysa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great all
Stayed 2 nights in May 2025

10/10 Excellent

Milad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2025

6/10 Okay

Rym

Liked: Cleanliness, staff & service
The hotel location wasn’t convenient if you want to be in the heart of the downtown area as nothing is walkable around it
Stayed 4 nights in May 2025

10/10 Excellent

erlina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and respectful . Ban and Mohit was the one always help us at the breakfast buffet . They’re both very nice .
Stayed 4 nights in May 2025

10/10 Excellent

Debbie Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My elderly mother and I have just returned from our third stay in five years at the Shangri-La Dubai, and once again, it was a flawless experience from start to finish. We had access to the Horizon Club, which continues to exceed expectations. From the moment we arrived, we were warmly welcomed by staff who remembered us from our previous visit in 2024—a truly personal touch that meant a lot. The Premier Room was spacious, beautifully maintained. The bathroom featured a large shower and a relaxing jacuzzi bath. The Horizon Club Lounge offers a relaxing environment for breakfast, afternoon tea, and evening happy hour, all with impeccable service and a great atmosphere. We dined at the hotel on four evenings, enjoying exquisite meals at Shang Palace and Dunes Café. While both were excellent, Dunes Café truly stood out. As a fish lover, the Fish Night was a highlight—an incredible selection and attentive chefs who explained every dish. The freshness and variety were outstanding. Special thanks to the amazing Horizon Club team: Keith, Kopila, Nikhil, Zineb, Janeth, and Saw—your hospitality made our stay so memorable. We also appreciated the warm service from Waqas and Francis in the lobby and Nishal from housekeeping. We highly recommend the Shangri-La Dubai to anyone looking for comfort and outstanding service. It continues to be our home away from home, and we look forward to returning soon.
Stayed 8 nights in Apr 2025

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and convenient to Dubai Mall, eateries, and night life.
Stayed 5 nights in May 2025

10/10 Excellent

Melori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such great value for money!

Amazing hotel, staff, breakfast, pool with perfect views. Ahmed, part of the breakfast staff, was specially nice and competent. Just a great treat to stay there and enjoy the amazing atmosphere and perks.
Stayed 1 night in May 2025

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about shangri la Dubai is phenomenal 10/10 exceptional excellent. I just love my stay all the time
Stayed 2 nights in May 2025

10/10 Excellent

Maisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shangri La Dubai is perfectly situated in downtown Dubai to be able to sightsee as tourists. It always smells amazing in the lobby, staff are so welcoming and service is top notch! Highly recommend if you’re thinking of visiting Dubai!
Stayed 8 nights in Apr 2025

10/10 Excellent

Youxing

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located near downtown Dubai and we got free upgrade to a room with Burj Khalifa view which was fantastic. The room was beautiful, clean and quiet. Breakfast had a wide variety of food. Snacks at afternoon tea and happy hour were also delicious. The hotel is at the right size so the lobby, restaurants, and other public areas are not too crowded. What impressed us the most is the friendly staff and service. Every staff member we encountered was extremely friendly and attentive. We were very pleased with Ethan Sun (Fengchao Sun) and Daphne Du (Ying Du) who went above and beyond to help guests feel like home. They provided advices and shared tips to help us optimize our itinerary and experience. They truly showcased the superior level of hospitality at Shangri-La. My family had a wonderful stay, and my kids would only want to stay at Shangri-la for our next travel!
Stayed 2 nights in Mar 2025