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Sheraton Mall of the Emirates Hotel, Dubai

5.0 star property

Photo gallery for Sheraton Mall of the Emirates Hotel, Dubai

2 bars/lounges, sports bar, rooftop bar
Creator video
Exterior
View from property
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$316
includes taxes & fees
28 Feb - 1 Mar

Explore the area

View map
Sheikh Zayed Road - Al Barsha, Mall of the Emirates, Dubai, 450309
  • Place, Mall of the Emirates
    ‪12 min walk‬
  • Place, Ski Dubai
    ‪12 min walk‬
  • Place, Souk Madinat Jumeirah
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Property amenity

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(36 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Property amenity

Deluxe Room, 2 Single Beds, City View

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

7.4 out of 10
Good
(3 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Room, 1 King Bed

View from room

Grand Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

2 bars/lounges, sports bar, rooftop bar

Deluxe Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom

Grand Suite, 1 Bedroom | Living room

Grand Suite, 1 Bedroom

  • City view
  • 67 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom

Mini-fridge, coffee/tea maker, high chair, dining tables

Club Suite, 1 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Private kitchen

Presidential Suite, 1 Bedroom

  • City view
  • 153 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, City View

Property amenity

Superior Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Single Beds

Grand Room, 2 Single Beds

Grand Room, 2 Single Beds

  • City view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

2 bars/lounges, sports bar, rooftop bar

Family Deluxe Suite, 2 Bedrooms, Non Smoking Club Lounge Access

  • City view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 Double Bed, City View

City view

Deluxe Room, 1 Double Bed, City View

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Club Room, 1 Double Bed

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 3 Bedrooms

Hypo-allergenic bedding, down duvets, pillow-top beds, minibar

Suite, 3 Bedrooms

  • City view
  • 145 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

View all photos for Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Mini-fridge, coffee/tea maker, high chair, dining tables

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

  • City view
  • 143 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About the area

Dubai

Sheraton Mall of the Emirates Hotel, Dubai places you in the centre of Dubai, connected to a shopping centre and within just a 15-minute stroll of popular places like Mall of the Emirates and Ski Dubai. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Shine Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Besh Turkish Kitchen, serves Turkish cuisine and is open for breakfast, brunch, lunch and dinner. Spartan Sports Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Along with downhill skiing, you'll find ski storage and ski passes on site. 3289 square feet (306 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a sauna. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Al Barsha hotel include Burj Al Arab and Souk Madinat Jumeirah.

What's nearby

  • Mall of the Emirates - 12 min walk - 1.1 km
  • Ski Dubai - 12 min walk - 1.1 km
  • Fatima Abdullah Mohammed Rasheed Mosque - 18 min walk - 1.5 km
  • Souk Madinat Jumeirah - 2 min drive - 3.1 km
  • Al Barsha Pond Park - 3 min drive - 2.0 km

Getting around

  • Mall of the Emirates Station - 5 min walk
  • Dubai (DXB-Dubai Intl.) - 31 min drive

Restaurants

  • ‪Texas De Brazil - ‬6 min walk
  • ‪% ARABICA - ‬5 min walk
  • ‪Din Tai Fung - ‬6 min walk
  • ‪Eat Greek | ايت جريك - ‬6 min walk
  • ‪illy Caffè - ‬3 min walk

About this property

Sheraton Mall of the Emirates Hotel, Dubai

After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. Sheraton Mall of the Emirates Hotel, Dubai helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre and a sauna. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 481 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 3289 sq ft of conference space
  • 306 sq. m of conference space
  • Built in 2010
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Sheraton Mall of the Emirates Hotel, Dubai offers 481 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets. Televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Shine Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

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Hilton Garden Inn Dubai, Mall Avenue
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.5 out of 5, Wonderful, 1,004 reviews
The price is NZ$149
includes taxes & fees
17 Mar - 18 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (AED 50 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 75 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Besh Turkish Kitchen
  • OAnjo
  • Sanctuary Pool Bar
  • Spartan Sports Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Designer stores
  • Downhill skiing
  • Full-service spa
  • Sauna
  • Shopping centre
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's dinnerware
  • Children's toys
  • Dining table
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • 3,289 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (102 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Mall of the Emirates Hotel, Dubai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 per person
  • Fee for in-room wired Internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Dubai Mall Emirates
Sheraton Dubai Mall Emirates Hotel
Pullman Dubai Mall Of The Emirates Hotel Dubai
Sheraton Mall Emirates Hotel Dubai
Sheraton Mall Emirates Hotel
Sheraton Mall Emirates Dubai
Sheraton Mall Emirates
Sheraton Dubai Mall of the Emirates Hotel
Sheraton Mall of the Emirates Hotel, Dubai Hotel
Sheraton Mall of the Emirates Hotel, Dubai Dubai
Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

Frequently asked questions

What is the cancellation policy at Sheraton Mall of the Emirates Hotel, Dubai?

Sheraton Mall of the Emirates Hotel, Dubai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Mall of the Emirates Hotel, Dubai?

As of 20 Feb 2026, prices found for a 1-night stay for 2 adults at Sheraton Mall of the Emirates Hotel, Dubai on 28 Feb 2026 start from NZ$307.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Mall of the Emirates Hotel, Dubai?

Yep, Sheraton Mall of the Emirates Hotel, Dubai has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Sheraton Mall of the Emirates Hotel, Dubai?

The closest beach to Sheraton Mall of the Emirates Hotel, Dubai is Marina Beach (7.5 km).

Is there a spa on site at Sheraton Mall of the Emirates Hotel, Dubai?

Yep, Shine Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Sheraton Mall of the Emirates Hotel, Dubai have a pool?

Sheraton Mall of the Emirates Hotel, Dubai has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Sheraton Mall of the Emirates Hotel, Dubai?

Sheraton Mall of the Emirates Hotel, Dubai features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Sheraton Mall of the Emirates Hotel, Dubai a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Mall of the Emirates Hotel, Dubai.

Is Sheraton Mall of the Emirates Hotel, Dubai family-friendly?

You bet! With amenities such as children's meals and 2 outdoor pools, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Sheraton Mall of the Emirates Hotel, Dubai is a hit with families.

Does Sheraton Mall of the Emirates Hotel, Dubai serve breakfast?

You bet, buffet brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Mall of the Emirates Hotel, Dubai?

No, Sheraton Mall of the Emirates Hotel, Dubai does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Mall of the Emirates Hotel, Dubai?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Mall of the Emirates Hotel, Dubai?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Mall of the Emirates Hotel, Dubai?

No, pets and service animals are not allowed.

Sheraton Mall of the Emirates Hotel, Dubai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1002 reviews
Rating 8 - Good. 261 out of 1002 reviews
Rating 6 - Okay. 46 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Chunwah

Stayed 3 nights in Nov 2025

10/10 Excellent

Sanam

Stayed 2 nights in Aug 2025

10/10 Excellent

Mahmoud

Stayed 4 nights in Oct 2025

10/10 Excellent

Mark

Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Very nice room. I was offered an upgrade. Very convenient entrance to the mall. Nice areas for holding business meetings. Nice fitness area. I would stay again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Umit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location Everything is always on point at this hotel
Stayed 4 nights in Nov 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

10/10 Excellent

Umit

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 6 nights in Sep 2025

10/10 Excellent

Shariem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Marc, Gerrards Cross

Business traveller
Liked: Cleanliness, amenities
As always, great staff, great location and outstanding service. Highly recommend for business trips to Dubai
Stayed 3 nights in Oct 2025

10/10 Excellent

Ahmed

Stayed 2 nights in Oct 2025

10/10 Excellent

Admir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Janice

Stayed 7 nights in Sep 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My home in Dubai

Always my first choice! Great location, service, room, view, staff!!!! Looking forward for my next trip in Feb 2026
Stayed 4 nights in Sep 2025

10/10 Excellent

Emmanuel

Stayed 2 nights in Oct 2025

4/10 Poor

Ahmad

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I would like to share some observations regarding my recent stay at your hotel: • The hot water heating was turned off at night, which caused inconvenience. • There were ongoing painting works in the hotel, and we were requested to keep the curtains closed at certain times. In addition, the paint odor was very unpleasant inside the rooms. • When I requested to check out at 2:00 PM, since I was attending a training course held at your hotel by my company (Kuwait Petroleum), the front desk staff was not cooperative and insisted that I leave earlier. However, after speaking with the manager, my request was thankfully approved. I kindly hope that your management will take these points into consideration to improve the quality of services in the future.
Stayed 5 nights in Sep 2025

10/10 Excellent

Emmanuel

Stayed 3 nights in Sep 2025

10/10 Excellent

WEDEHA YASANKA BANDARA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Muhannad

Stayed 4 nights in Aug 2025

10/10 Excellent

Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Sanam

Stayed 3 nights in Aug 2025

10/10 Excellent

Patric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with fantastic people. Always willing to help.
Stayed 1 night in Aug 2025

10/10 Excellent

Sara

Stayed 3 nights in Aug 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

2/10 Terrible

WAI MING, Rosemead

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1) extremely long waiting while checking in at the front counter; 2) miscommunication on offering free breakfast to Bonyav member; 3) poor communication skill with client’s need; 4) credit card machines needed to be restarted again while getting the payment from client 5) one of my worst experiences in Sheraton hotels
Stayed 1 night in Aug 2025