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Swissotel Living Al Ghurair

5.0 star property
Luxury apartment with 3 restaurants and full-service spa

Photo gallery for Swissotel Living Al Ghurair

Property amenity
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Interior detail
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Dryer
  • Kitchen
  • Washer
  • Spa
The current price is NZ$169
includes taxes & fees
16 July - 17 July

Explore the area

Map
Umar Bin Al kattab Rd, Deira, Near Al Ghurair Center, Dubai
  • Al Ghurair Centre
    ‪1 min walk‬
  • Gold Souk
    ‪3 min drive‬
  • Dubai Cruise Terminal
    ‪5 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪5 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

2 bedrooms, minibar, in-room safe, desk

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
  • 2 bedrooms
  • 3 bathrooms
  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

View all photos for Premium Apartment, 3 Bedrooms

Premium Apartment, 3 Bedrooms

Premium Apartment, 3 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
  • 3 bedrooms
  • 4 bathrooms
  • Sleeps 8
  • 2 Single Beds and 2 Double Beds

View all photos for Apartment, 1 Bedroom

2 bedrooms, minibar, in-room safe, desk

Apartment, 1 Bedroom

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 1 Bedroom (Burj Khalifa and Creek View)

Fridge, microwave, stovetop, dishwasher

Premium Apartment, 1 Bedroom (Burj Khalifa and Creek View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
  • 1 bedroom
  • 2 bathrooms
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Apartment, 2 Bedrooms (Burj Khalifa and Creek View)

2 bedrooms, minibar, in-room safe, desk

Premium Apartment, 2 Bedrooms (Burj Khalifa and Creek View)

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
  • 2 bedrooms
  • 3 bathrooms
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Double Bed

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2 July - 3 July
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About the area

Dubai

A luxury stay in the heart of Dubai awaits you at Swissotel Living Al Ghurair. You'll be just steps from Al Ghurair Centre and within a 30-minute stroll of Gold Souk. .Each apartment is soundproofed and features a TV with satellite channels, along with a washer/dryer, free WiFi and a balcony. A kitchenette comes with a fridge, a microwave and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. A living room, a dining area and 24-hour room service are also available. Housekeeping is available on request. .A day of pampering at Swissotel Spa and Sport can include deep-tissue massages, body scrubs and facials along with access to the sauna and hot tub. The restaurant, Liwan, serves international cuisine and is open for breakfast, lunch and dinner. Yasmine Lounge is the apartment building's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, gym, steam room and kids' swimming pool. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of a free beach shuttle.
View more Apartments in DubaiOpens in a new window

What's nearby

  • Al Ghurair Centre - 1 min walk - 0.0 km
  • Gold Souk - 3 min drive - 2.4 km
  • Dubai Museum - 4 min drive - 3.7 km
  • Dubai Cruise Terminal - 5 min drive - 4.4 km
  • Dubai World Trade Centre - 7 min drive - 7.3 km

Getting around

  • Union Station - 5 min walk
  • Dubai (DXB-Dubai Intl.) - 13 min drive

Restaurants

  • ‪ماكدونالدز - ‬2 min walk
  • ‪Quecha - ‬1 min walk
  • ‪Tapa King - Al Ghurair - ‬5 min walk
  • ‪Charleys Phillys Steaks - ‬3 min walk
  • ‪Modern Palace - ‬2 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Swissotel Living Al Ghurair

Luxury apartment with 3 restaurants and full-service spa
Swissotel Living Al Ghurair offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site. Business amenities include a business centre, meeting rooms, and limo/town car service.

WiFi is free in public spaces. A children's pool, a fitness centre, and spa services are also featured at the luxury Swissotel Living Al Ghurair. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This 5-star Dubai apartment is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2011
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
Swissotel Living Al Ghurair offers 192 accommodations with washers/dryers and minibars. Rooms open to balconies. Premium satellite televisions are provided. Accommodation at this 5-star apartment has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Swissotel Spa and Sport has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Japanese, Russian, Swahili, Turkish, Ukranian, Urdu

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Swissotel Al Ghurair

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, 1,001 reviews
The price is NZ$118
includes taxes & fees
19 July - 20 July
Swissotel Al Ghurair

Property amenities

Beach

  • Free beach shuttle

Pool/Spa

  • 8 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Heated pool
  • Hot stone massages
  • Hot tub
  • Lifeguards
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Car not required
  • Free valet parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Children's pool
  • Free cot

Restaurants on site

  • Liwan
  • Shayan
  • Yasmine Lounge

Kitchenette

  • Coffee/tea maker
  • Dishwasher
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 110 per person
  • 24-hour room service
  • 3 restaurants
  • Coffee and tea in common areas
  • Minibar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided
  • Rollaway/extra bed: AED 153 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 55-inch TV with premium cable/satellite channels
  • Streaming services

Outdoor areas

  • Balcony
  • Vegetable garden

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Business centre
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Free daily newspapers
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Multilingual staff
  • Phone
  • Safe
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city centre
  • Near a metro station
  • Near the airport

Things to do

  • Children's pool
  • Gym
  • Heated pool
  • Table tennis

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 192 units
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Bed sheets changed on request
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegetable garden
  • Water dispenser
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissotel Living Al Ghurair

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 153.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 110 per person
  • Airport shuttle fee: AED 235 per vehicle (one-way)
  • Rollaway bed fee: AED 153.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissotel Living Al Ghurair.

Property is also known as

Al Ghurair Arjaan
Al Ghurair Living managed Accorhotels Aparthotel Dubai
Al Ghurair Living managed Accorhotels Aparthotel
Al Ghurair Living managed Accorhotels Dubai
Al Ghurair Living managed Accorhotels
Arjaan Al Ghurair
Al Ghurair Living by Accorhotels
Swissotel Living Al Ghurair Dubai Aparthotel
Swissotel Living Al Ghurair Aparthotel
Swissotel Living Al Ghurair
Al Ghurair Living managed by Accorhotels
Swissotel Living Al Ghurair Dubai
Swissotel Living Al Ghurair Apartment
Swissotel Living Al Ghurair Apartment Dubai

Frequently asked questions

What is the cancellation policy at Swissotel Living Al Ghurair?

Swissotel Living Al Ghurair offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Swissotel Living Al Ghurair?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Swissotel Living Al Ghurair on 16 Jul 2025 start from NZ$162.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Swissotel Living Al Ghurair?

Yep, Swissotel Living Al Ghurair has free valet parking.

Are there any beaches close to Swissotel Living Al Ghurair?

The closest beach to Swissotel Living Al Ghurair is Jumeirah Beach (14.4 km).

Is there a spa on site at Swissotel Living Al Ghurair?

Yep, Swissotel Spa and Sport is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as sports massages.

Does Swissotel Living Al Ghurair have a pool?

Take your pick from a heated pool, an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Swissotel Living Al Ghurair?

This property features a heated pool, as well as 24-hour room service and a living room.

What makes Swissotel Living Al Ghurair a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Swissotel Living Al Ghurair.

Is Swissotel Living Al Ghurair family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Swissotel Living Al Ghurair is a hit with families.

Does Swissotel Living Al Ghurair serve breakfast?

Yeah, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Swissotel Living Al Ghurair?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Swissotel Living Al Ghurair?

Yep, you can grab a meal at Swissotel Living Al Ghurair's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Swissotel Living Al Ghurair?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Swissotel Living Al Ghurair?

No, pets and service animals are not allowed.

Swissotel Living Al Ghurair Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 301 out of 495 reviews
Rating 8 - Good. 138 out of 495 reviews
Rating 6 - Okay. 26 out of 495 reviews
Rating 4 - Poor. 10 out of 495 reviews
Rating 2 - Terrible. 20 out of 495 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vikram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice and clean
Stayed 9 nights in Mar 2025

8/10 Good

Kym

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 9 nights in Feb 2025

10/10 Excellent

Orville, Stamford

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent stay here. Very large apartment that was perfect for my family of 5. Apartment was very clean and we appreciated housekeeping every day. I highly recommend and would stay here again.
Stayed 4 nights in Mar 2025

8/10 Good

Bahareh

Liked: Cleanliness, property conditions & facilities
I had a great time at the Swiss Hotel in Dubai, Al Ghurair. The hotel was very nice, with excellent service and cleanliness. The only downside was the location, which wasn’t ideal. Other than that, everything was perfect!
Stayed 6 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Nice accommodation, but could be better.

We had a nice-sized apartment in the Swissotel Living Apartments and generally enjoyed our 4 night stay. However, kitchen could have been better stocked with dishtowel washtowel dish detergent and dishwasher soap. Contrary to all of our numerous apt living stays in cities, none of these were provided; we requested and did not receive. We could not wash our dishes unless we went and purchased those supplies, which we did not. We left our used dishes in the sink. Also, the clothes dryer was very inefficient. Breakfast buffet was very nice with wide selection of foods which was all very good. However, they ran out of plates coffee cups and napkins at peak times. Mehdi, one of the breakfast buffet attendants was excellent as was Navendra at the Ground Level Attendants Desk for helpful transportation information. We were on the 19th Apartment Level. Noisy basketball courts on roof of adjacent building at around the 12th level. Whistles and loudspeakers from around 7:00 pm until after 10:30. Made evening balcony time not as relaxing as desired. Also, Internet service on the balcony was inconsistent. Restaurant choices in the area very limited and on-site all-day dining provides dinner buffet only. When wanting something light for dinner, the lobby lounge had a menu with some sandwiches, salads and power bowls, which was fine with us, but selection might be limited for some. Based on our experience, our stay was not up to the 5-star rating.
Stayed 4 nights in Feb 2025

10/10 Excellent

Satyendra Nath

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay at Swissotel Living Al Ghurair was exceptional. The spacious, well-equipped apartments, warm hospitality, and convenient mall access made it a seamless experience. The location is ideal, with easy metro access and great dining options. The breakfast was delightful, and the pool & wellness facilities offered a perfect retreat. Whether for business or leisure, this hotel provides comfort, luxury, and convenience. Highly recommended!
Stayed 10 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Nchuso

Liked: Cleanliness, property conditions & facilities
Good location and facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Zekaria

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mogamat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Could extend the breakfast hours over weekends
Stayed 7 nights in Jan 2025

6/10 Okay

Zainab

Travelled with family
We're not happy with the property because we've been experiencing strong toilet-like smell in the apartment throughout our stay. We've complained to the manager, but nothing has been done.

10/10 Excellent

Mustafa

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
It was Amazing to sty @ Swiss all ghurair hotel
Stayed 1 night in Jan 2025

8/10 Good

Mehmet Emre

Travelled with family
Liked: Cleanliness, room comfort
Stayed 21 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Reyad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice but surrounding areas within walking distance were not as nice.
Stayed 8 nights in Dec 2024

8/10 Good

ALI, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Have stayed at this property many times and they have made it comfortable for me. Ms Fatouma and Ms Wellington at the reception were excellent and helped out in every possible way. The breakfast buffet was good but the staff were struggling as it was very crowded and they were having a hard time keeping up even though they were working hard. There is another problem at the breakfast buffet restaurant where they have an open area outside and people were going in and out and the door didn’t close which affected the air conditioning system so it was very hot inside the restaurant as the door was left open. I did inform the restaurant manager but he said unfortunately there was nothing that he could do. Some times people forget that a customers pay for a a pleasant service to be comfortable and it’s important to make the guests comfortable to keep coming back.
Stayed 6 nights in Dec 2024

10/10 Excellent

Shyama

Liked: Cleanliness, room comfort
Lovely hotel
Stayed 8 nights in Dec 2024

10/10 Excellent

Shahidur Reza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Did surprise me how specious unit was. Very comfortable. I needed to do early check in and contacted Manager Mustafa and he managed to make unit available for me. He was very friendly and Mustafa gave his mobile no to communicate with me. Too guy.
Stayed 4 nights in Nov 2024

2/10 Terrible

Said

Travelled with family
Disliked: Cleanliness, property conditions & facilities
With regret, we had booked a large family of 5 adults, including one with mobility and 3 who are asthmatic. We had booked 3 separate apartments but upon arrival, two of the apartments smelt of damp and the asthmatic guests struggled to breathe. At about 1am staff suggested that we share one larger apartment for that night, pending availability of separate flats the next day. We were relocated nearly at 2am exhausted. The next day we spent most of the day reserved for excursions sorting accommodation and were yet again met with one apartment with the same horrible dump smell, only this time they tried to hide it by spraying air freshener that made breathing even worse, nearly requested ambulance. Yet again latevat night we were relocated to another suitable accommodation. By way of compensation, the management offered one dinner service which declined and until after our departure not a single manager came to check on us or even attend the rooma to see and smell for themselves, as if they knewbthe condition all along. We had paid full cost of our separate but forced to share and relocate twice, against our wishes and expectations. Very disappointing. Swissotel... our second time but sadly Never again
Stayed 7 nights in Nov 2024

8/10 Good

Hadja, Clarksburg

Liked: Cleanliness, amenities, property conditions & facilities
The personnel was great and location also was good and convenient.
Stayed 5 nights in Oct 2024

10/10 Excellent

MARIA, St Augustine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very accommodating. Excellent service.
Stayed 7 nights in Oct 2024

8/10 Good

Nchuso

Liked: Cleanliness, property conditions & facilities
The terrace is not kept well. Pool to be reviewed. Rest is fine
Stayed 6 nights in Sep 2024

6/10 Okay

Victoria

Disliked: Cleanliness, room comfort

Not a great place

We stayed on the apartment side. The place is spacious but it smelled. Moldy damp smell. We had a roof by the kitchen and bathroom that leaked. On our 1st day the fridge wasn’t working. The 2 linen sofa in the living room was very dusty. I put a blanket over it so I can use it. Overall, I don’t think I will stay again.
Stayed 8 nights in Sep 2024