6/10 Okay
Zeyna
Travelled with partner
8 Feb 2025
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Overall a decent option. Property is in a nice location, close to the metro. The rooms are nice. We had free Beach Club access with our booking, which also included a shuttle service which was very convenient. The Beach club is great.
However, there were some issues with the room, staff did not deal with properly. Firstly, the TV and aircon would just randomly turn on at night, despite repeated off-switching which disturbed our sleep. Supposedly some technicians were sent, but they did not fix the issue, so we had to fix it ourselves. We did not get hot water at times, (only worked right on the last day) and the water pressure was weak (due to a broken showerhead). Moreover, the tissue box in the room was contaminated with an orange substance (?) which also looked moldy. We only uncovered this on our last day. When we raised the issue we were offered an upgrade, which was unhelpful as we were flying out the same day, and subsequently ignored. We were also asked if there was a special occasion for our trip prior to our arrival. Since it was a honeymoon, we communicated as such. This was subsequently ignored, which would have been fine if we hadn‘t been specifically asked for the occasion which made the whole interaction somewhat bizarre. Lastly reception staff was very blunt (with a few exceptions).