10/10 Excellent
S
8 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for help to figure out the air con and then all was good. It was a stressful journey, but the staff couldnt have done more to help me have as relaxing an experience as possible. All very good at their jobs and very friendly, nothing was too much bother. I've often stayed in 5 star hotels in my working life, but now I am retired, finding a reasonably priced hotel which provides high quality customer service was a delight. I had my dog at Wear Referrals for surgery and cancer treatment, its an ideal spot to spend the time waiting for them to be ready to come home. Bed was as good as Premier Inn, lovely shower room, just all round a great choice. Security was reassuring as access to the corridors was by key card only, so no one could come in who wasnt a resident. My only slight gripe was the noise closing doors made with other guests, but thats a very small gripe.
S
Stayed 1 night in Nov 2025
