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Hotel Fire & Ice

Property class: 4.5

Photo gallery for Hotel Fire & Ice

A wooden cabin with a sauna, benches, and a stone fireplace.
A spacious indoor area with wooden tables and chairs, large windows with a view of an outdoor ski slope, and multiple chandeliers.
A water feature with a large metal basin and a stream running through it.
A bedroom with a large bed, a fur throw, and a view of trees through the window.
A traditional wooden building with a sign reading "Obertauern-Hütte".

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Parking available
The current price is NZ$230
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
An der Skihalle 1, Neuss, NW, 41472
  • Place, Jever Fun Skihalle
    ‪1 min walk‬
  • Place, Messe Düsseldorf
    ‪22 min drive‬
  • Place, Cologne Cathedral
    ‪39 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Twin Room, 1 Single Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Standard Twin Room, 1 Single Bed

  • 24 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Twin Room

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Premium Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

A cozy dining area with a wooden table, chairs, and a chandelier. There is a bookshelf with plates and a teddy bear on a shelf.

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

A bedroom with a bed, a wooden bedside table, a chair, a window with curtains, and a wall mural.

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Neuss

A luxury stay in Neuss awaits you at Hotel Fire & Ice. You'll be steps from Jever Fun Skihalle and 4 km (2.5 mi) from Museum Insel Hombroich. Highlights at this ski hotel include 2 bars/lounges, a full-service spa and a restaurant. .A pampering day can include massages along with access to the sauna. The restaurant, Salzburger Hochalm, serves local cuisine and is open for lunch and dinner. Pistenlounge is the hotel's own lobby lounge, serving drinks along with breakfast and dinner. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find skiing lessons on site. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4.5-property class Neuss hotel include Düsseldorf Christmas Market and Konigsallee.

What's nearby

  • Jever Fun Skihalle - 1 min walk - 0.0 km
  • Merkur Spiel-Arena - 22 min drive - 27.8 km
  • Messe Düsseldorf - 22 min drive - 28.1 km
  • Cologne Cathedral - 39 min drive - 50.2 km
  • LANXESS Arena - 43 min drive - 53.6 km

Getting around

  • Neuss Holzheim Station - 5 min drive
  • Neuss Süd S-Bahn - 8 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach) - 19 min drive

Restaurants

  • ‪Peking Garden - ‬8 min drive
  • ‪Biergarten Alpenpark - ‬3 min walk
  • ‪Star Tankstelle - ‬7 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪Pizzeria Picasso - ‬8 min drive

About this property

Hotel Fire & Ice

Have fun with on-site winter activities, including downhill skiing, snowboarding and sledging. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy one of the other amenities, including a fitness centre and a steam room. Conveniences like ski storage, skiing lessons and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

There's a restaurant on site. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Neuss hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 2011
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Fireplace in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
  • Dining venue
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 6 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference centre (269 square foot of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Double-glazed windows
  • Electric bike charging
  • Fireplace in lobby
  • Local artist showcase
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24.50 for adults and from EUR 12.25 for children
  • Uncovered self-parking fee: EUR 6 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Frequently asked questions

What is the cancellation policy at Hotel Fire & Ice?

Hotel Fire & Ice offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fire & Ice?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on 29 Nov 2026 start from NZ$230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Fire & Ice?

Yep, Hotel Fire & Ice has an uncovered self car park for EUR 6 per day. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Hotel Fire & Ice?

Yep, there is an onsite spa at Hotel Fire & Ice. It has a steam room and a sauna. You'll enjoy services like massages.

What makes Hotel Fire & Ice a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Fire & Ice.

Is Hotel Fire & Ice family-friendly?

You bet! With amenities such as children's meals and on-site mini golf, as well as highchairs and art supplies in the guestrooms, it's no surprise that Hotel Fire & Ice is a hit with families.

Does Hotel Fire & Ice serve breakfast?

Sure does, buffet breakfast is offered on weekdays between 7:00 AM and 10:00 AM and weekends between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Fire & Ice?

No, Hotel Fire & Ice does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Fire & Ice?

Yep, you can grab a meal at Hotel Fire & Ice's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Hotel Fire & Ice?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Fire & Ice?

No, only service animals are allowed.

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 204 out of 290 reviews
Rating 8 - Good. 72 out of 290 reviews
Rating 6 - Okay. 10 out of 290 reviews
Rating 4 - Poor. 3 out of 290 reviews
Rating 2 - Terrible. 1 out of 290 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An amount was taken from the card at the hotel and the amount was not refunded to me, knowing that the payment was made through the application
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes großes Zimmer und sehr gutes Frühstück
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and good facilities. Dining options a little limited especially with longer stay. Frustrating parking barrier.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein super schön eingerichtetes Zimmer mit ebenerdiger Dusche, Klimaanlage und Kühlschrank. Die Zimmer sind modern eingerichtet und das Hotel hat einen tollen Einrichtungsstil mit viel Holz und klasse Hüttenoptik. Auch der Saunabereich war schön. Er ist nicht arg groß aber die Duschen sind in einer Art größeren Grotte und die Backofensauna war wirklich sehr heiß eingestellt sodass wir gut saunieren konnten. Zudem war es sehr ruhig und wir haben gerne dort übernachtet. Gegessen haben wir im Restaurant mit Biergarten und fanden auch toll, dass direkt nebenan eine sehr gepflegte Minigolfanlage ist. Auch das Parken ging total problemlos und war mit 6€/Tag sehr günstig.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage, saubere Zimmer.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het hotel is makkelijk te bereiken en ligt in een prachtige omgeving. Het personeel is vriendelijk en behulpzaam. De kamer was prima, schoon en alle voorzieningen waren aanwezig. Het ontbijtbuffet is ook zeker een aanrader!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great amenities, clean, tasty breakfast! Friendly staff, thoroughly enjoyed our short stay!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kahvaltı menüsü tazeydi, çeşit yeterliydi
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Wellnes top, Personal wirkte beim einchecken etwas unfreundlich auf mich
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

God oplevelse
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr gut

War sehr angetan. Und lecker essen
Stayed 1 night in Aug 2024