6/10 Okay
Linda
Travelled with partner
30 Mar 2025
Liked: Staff & service
Disliked: Amenities
I like the staff they are very nice. The hotub water had massive amounts of bio-film calcium buildup and dirt and hair coming out of the faucet . It was so bad there were all types of little different color hair in the water . We tried to rotate the water and drain but it only got worse , it was so bad that when we drained the tub and let it dry , we whiped the red tub with our hand and thick amounts of white build up started to accumulate and was very noticeable in the red hot tub . We called the front desk and they offered to give us bleach to clean up the tub or they can replace our room for another . Its kind of ridiculous when you call two weeks ahead and it was expensive and you cant even use the hot tub . We seen a roach in the bathroom . And the bathroom ceiling had mold everywhere . Other then that it was expensive and unfortunately at this point it wasnt worth it . In my opinion since we called prior i believe the room should have been top tier , this was a very disappointing experience, please do better ! $350.00 for two nights check in 3pm check out 11am yeah no not worth it at all , that's $350.00 down the drain that im not going to get back or even a discount half my money back like this is very unfortunate and expensive for no reason !
Linda
Stayed 2 nights in Mar 2025