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"No lift in the building - climbing to the top floor with heavy luggage was hard.
No air con and windows only open slightly. We stayed during a heatwa
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More
Grosvenor Suites places you in the center of Edinburgh, within just a 15-minute stroll of popular places like Princes Street and Edinburgh International Conference Centre. Highlights at this guest house include free in-room WiFi.
This smoke-free guest house offers free WiFi in public areas and luggage storage.
Attractions within a 20-minute walk of this 4-star Haymarket guest house include George Street and Grassmarket.
Grosvenor Suites ratings based on 1 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff0.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grosvenor Suites
Family (1)
3 out of 5
No lift in the building - climbing to the top floor with heavy luggage was hard.
No air con and windows only open slightly. We stayed during a heatwave and the room was stinking hot. I know the weather in Scotland is usually cool, but for summer aircon should be working.
We confirmed a late 12pm checkout, and had to go to the sister property to leave our bags there for the day because there is no reception desk at this property. Once we checked out, we did a few things and headed there closer to 1pm. When we got to reception the first thing the girl said was that’s a really late check out? I said we confirmed a late 12 pm check out and she replied ye but it’s 1pm! I then told her we checked out at 12 and she repeated ye but it’s 1pm. She said it as though I can’t read the time or that I was lying.
I then had to explain to her that we checked out at 12, we did a few things and then went to drop our bags. I had to tell her that housekeeping was there at 11:50 and she can check with them before she dropped the subject.
Regardless it was none of her business what we were up to in the time after we checked out. If it’s such an issue for them to believe what time guests checked out maybe they should employ some checkout police at that property. It was unnecessary and rude and we made to feel like we were lying and had done something wrong when in fact we had done nothing wrong. Definitely will never stay there again because of the way she made us feel.
Public spaces have free WiFi. This 4-star Edinburgh guesthouse is smoke free.
18 guestrooms or units
Storage area for luggage
No smoking on site
Family Friendly Amenities
Free WiFi
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Train station: Edinburgh Haymarket Station (0.4 km / 0.3 mi)
Metro station: Haymarket Tram Station (0.3 km / 0.2 mi)
Room Amenities
Grosvenor Suites offers 18 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Edinburgh guesthouse provides complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.
Flat-screen television
Digital channels
Electric kettle
Shower
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Toiletries (free)
Iron and ironing board
Heating
Ensuite bathroom
Unique furnishings
Unique decor
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 10 PM
Special check-in instructions:
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
No lifts
Children stay free
No front desk
Debit cards not accepted
Private entrance
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Hotel Names
Ballantrae West End
Ballantrae West End Edinburgh
Ballantrae West End Hotel
Ballantrae West End Hotel Edinburgh
Ballantrae West End Hotel Edinburgh, Scotland
Grosvenor Suites Apartment Edinburgh
Grosvenor Suites Apartment
Grosvenor Suites Edinburgh
Grosvenor Suites Edinburgh
Grosvenor Suites Guesthouse
Grosvenor Suites Guesthouse Edinburgh
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions
Grosvenor Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.
The closest beach to Grosvenor Suites is Portobello Beach (6.8 km).
No, Grosvenor Suites does not offer an airport shuttle service.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
