2/10 Terrible
Alessandro
15 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disastrous honeymoon
We booked 4 nights for our honeymoon. We expected an average stay at a reasonable price, with a historical/bed and breakfast vibe. The entrance & common areas reflected that expectation. As we made our way to our room, it changes. The walk to our room required multiple stairs, turns, and 4-5 doors. It was unbelievable, like we were inside a maze. The room was incredibly small. Terrible view, furnishings were old, musty, outdated. The worst part of our stay was our "bumpy lumpy" bed. Late in the evening of our 1st (and only) night, my husband went to the lobby and explained that it was our honeymoon. Obviously he asked if we could upgrade or if anything could be done for us. He was told they were "completely sold out". Then he was told that if we wanted to make any changes to our reservation, we needed to call Hotels.com because our booking was through them. That's fair, but I wish we had been treated a little better considering it was our honeymoon. Ultimately we just wanted to check-out early without getting penalized for the remainder of our stay. I mean, if they were "completely sold out" then they should be happy to have a free room back, right? When we finally checked out, the woman at the desk was strange, off-putting. We were very civil, never carried on or complained or yelled but finally we simply said, we just could not get any rest on that bed. She said nothing. We left for a Hilton and never got a follow-up from a manager.
Alessandro
Stayed 4 nights in Apr 2025
