4/10 Poor
Cody
Travelled with family
14 May 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Too expensive, hidden surprises, poor hospitality
Beware, the phone number listed through Expedia and Google are not for this hotel. Tried calling several times and no answer. We booked for 4 because that was the max allowed to a family room even though there were 3 beds and plenty of space for more than 4. Once we arrived at the hotel we were told each extra person in the family room is 700php per person per night. One of the reasons we were trying to call in advance was to ask if there was any charge for extra persons. Then upon our check in we were told the breakfast buffet was being canceled and we’d have to place a plated breakfast order with limited options. The breakfast buffet was one of the reasons we booked. Fortunately, they changed their mind and honored the buffet for the duration of our stay. Our room was on the 4th floor and there is no elevator. Their hallway and common area to go up the stairs was so hot and difficult to climb 4 flights of stairs. for our room, the Aircon in our room was not working strong, so we requested a floor fan to help us sleep. On the 2nd day, housekeeping removed our fan from the room without warning, and since there is no phone in the room or phone to call we’d have to go all the way downstairs to request the fan. Very inconvenient! The reception told us that housekeeping takes away the fan during the day to “dry the towels and sheets”. Hello???? You can just buy extra fans for the guests to use or at least return the fan you took! Would never recommend this place or stay again.
Cody
Stayed 3 nights in May 2025