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Hotel Indigo El Paso Downtown by IHG

3.5 star property
Hotel in El Paso with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hotel Indigo El Paso Downtown by IHG

Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
Meeting facility
Property amenity
Bar (on property)
Suite, 1 King Bed | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Pool
  • Housekeeping
The current price is NZ$224
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
325 N. Kansas Street, El Paso, TX, 79901
  • Plaza Theater
    ‪5 min walk‬
  • Paso del Norte International Bridge
    ‪19 min walk‬
  • University of Texas at El Paso
    ‪2 min drive‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, desk, iron/ironing board, cots/infant beds

Suite, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Accessible (Communications)

8.0 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Transfer Shower

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Transfer Shower

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(77 reviews)

Highlights

Air conditioning
Connecting rooms available
TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Satellite channels
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

El Paso

Hotel Indigo El Paso Downtown by IHG puts you in the heart of El Paso, within just a 10-minute stroll of Sensorium and Plaza Theater. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include a meeting room and a business centre. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 3.5-property class Downtown El Paso hotel include Paso del Norte International Bridge and Sunland Park Mall.

What's nearby

  • Plaza Theater - 5 min walk - 0.5 km
  • Paso del Norte International Bridge - 19 min walk - 1.6 km
  • University of Texas at El Paso - 2 min drive - 1.6 km
  • Don Haskins Center - 3 min drive - 3.1 km
  • Sun Bowl Stadium - 3 min drive - 3.8 km

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 16 min drive

Restaurants

  • Coffee Box
  • Wxyz
  • ‪Church Bar - ‬3 min walk
  • ‪Chiquita's Bar - ‬3 min walk
  • ‪Park Tavern - ‬3 min walk

About this property

Hotel Indigo El Paso Downtown by IHG

Hotel in El Paso with 24-hour fitness centre and 24-hour front desk
Hotel Indigo El Paso Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Indigo El Paso Downtown by IHG. Parking is available for a fee.

This 3.5-star El Paso hotel is smoke free.

  • 119 guestrooms or units
  • 12 levels
  • Deli
  • Cabanas by the pool (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Library
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Indigo El Paso Downtown by IHG offers 119 air-conditioned accommodations with free newspapers and coffee/tea makers. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 21 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 0 to 18 per person
  • Valet parking fee: USD 21 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Indigo El Paso Downtown
Indigo El Paso Downtown
Indigo El Paso By Ihg El Paso
Hotel Indigo El Paso Downtown
Hotel Indigo El Paso Downtown by IHG Hotel
Hotel Indigo El Paso Downtown an IHG Hotel
Hotel Indigo El Paso Downtown by IHG El Paso
Hotel Indigo El Paso Downtown by IHG Hotel El Paso

Frequently asked questions

What is the cancellation policy at Hotel Indigo El Paso Downtown by IHG?

Hotel Indigo El Paso Downtown by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Indigo El Paso Downtown by IHG?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Indigo El Paso Downtown by IHG on 24 Aug 2025 start from NZ$224.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Indigo El Paso Downtown by IHG?

Yep, Hotel Indigo El Paso Downtown by IHG has secured covered valet parking with in/out privileges for USD 21 per day.

Does Hotel Indigo El Paso Downtown by IHG have a pool?

Hotel Indigo El Paso Downtown by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana. The pool is open 8:00 AM to 10:00 PM.

Is Hotel Indigo El Paso Downtown by IHG family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Indigo El Paso Downtown by IHG is a hit with families.

Does Hotel Indigo El Paso Downtown by IHG serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Indigo El Paso Downtown by IHG?

No, Hotel Indigo El Paso Downtown by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Indigo El Paso Downtown by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Indigo El Paso Downtown by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Hotel Indigo El Paso Downtown by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 638 out of 1000 reviews
Rating 8 - Good. 163 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 80 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Clint

Business traveller
Stayed 4 nights in May 2025

2/10 Terrible

James

Liked: Cleanliness
Disliked: Property conditions & facilities
The fire alarm went off at 5:30 am, guests all had to vacate. Not one staff member acknowledged the people. After 30 minutes guests shared upon themselves a water pipe had burst and everyone could go back inside. The alarm continued until 7 am.
Stayed 1 night in May 2025

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool was super nice
Stayed 2 nights in May 2025

10/10 Excellent

Sharon

Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and the atmosphere by the bar is a plus, great views of downtown El paso
Stayed 1 night in May 2025

6/10 Okay

Ailina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel staff was great. But we had zero AC in our room, it was so hot, and they did not fix it while we stayed. It was miserable. I asked for a discount, considering we barely slept due to the heat. But they never responded to my multiple requests. The hotel staff was amazing, and if the AC had worked, it would have been a 5-star experience. However, not having air conditioning in your room in Texas is not a good experience.
Stayed 1 night in Apr 2025

10/10 Excellent

ALMA

Stayed 1 night in Apr 2025

4/10 Poor

Vico

Stayed 1 night in May 2025

10/10 Excellent

Travis, Queen Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 4 nights in May 2025

8/10 Good

Kristofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location for downtown sites.

A nice place convenient to downtown El Paso.
Stayed 5 nights in May 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Tiffiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Nathan

Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Stayed 1 night in Apr 2025

10/10 Excellent

Hector

Stayed 1 night in Apr 2025

10/10 Excellent

Grisel

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Broken AC and elevator. Loud neighbor. Staff was nice and helping and room itself was nice apart from AC issues.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hotel Indigo just for a night before heading to the airport after a cross country trip. We made the most of our short time there. The pool, food, drinks, and staff were wonderful.
Stayed 1 night in Apr 2025

4/10 Poor

Anna

Stayed 1 night in Feb 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

george

Travelled with partner
Liked: Amenities
Loved it will stay again
Stayed 1 night in Apr 2025

8/10 Good

Liz

We had no hot water in the shower and the a/c didn’t turn on
Stayed 1 night in Apr 2025

10/10 Excellent

Lizbette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel a couple times and it’s always so good to us!
Stayed 2 nights in Apr 2025