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Hotel City Grand Ella

3.5 star property

Photo gallery for Hotel City Grand Ella

Exterior
Dining
Deluxe Double Room
View from property
Staircase

Reviews

2.0 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Laundry room

Explore the area

View map
Polic Station Rd, Ella, Ella, 90090
  • Place, Suwadivi Ayurveda Health Care
    ‪1 min walk‬
  • Place, Kinellan Tea Factory
    ‪15 min walk‬
  • Place, Nine Arches Bridge
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • Mountain view
  • 31 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Free WiFi

Triple Room

  • Mountain view
  • 31 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

About the area

Ella

Hotel City Grand Ella places you steps from Suwadivi Ayurveda Health Care and within a 15-minute stroll of Nature Trail Ella. Highlights at this hotel include a full-service spa, a restaurant and free breakfast (local cuisine). .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3.5-property class Ella hotel, you'll be 1.2 km (0.7 mi) from Kinellan Tea Factory and 2.5 km (1.5 mi) from Kital Ella Waterfall.

What's nearby

  • Suwadivi Ayurveda Health Care - 1 min walk - 0.0 km
  • Nature Trail Ella - 8 min walk - 0.7 km
  • Kinellan Tea Factory - 15 min walk - 1.3 km
  • Little Adam's Peak - 4 min drive - 2.6 km
  • Nine Arches Bridge - 7 min drive - 4.4 km

Getting around

  • Ella Railway Station - 4 min walk

Restaurants

  • ‪Chill Cafe - ‬2 min walk
  • ‪Barista - ‬4 min walk
  • ‪UFO - ‬2 min walk
  • ‪360 Ella - ‬3 min walk
  • ‪Dream Café - ‬2 min walk

About this property

Hotel City Grand Ella

Hotel City Grand Ella offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, barbecue grills, and tour/ticket assistance are also featured at Hotel City Grand Ella. Self parking is free.

This 3.5-star Ella hotel is smoke free.

  • 5 guestrooms or units
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Hotel City Grand Ella offers 5 accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Ella hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Mountain view
Ella Alpine Resort
Ella
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Laundry room
4.4 out of 5, Excellent, 82 reviews
The price is NZ$136
includes taxes & fees
1 May - 2 May
Ella Alpine Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa.

Property is also known as

City Grand Ella
Hotel City Grand Ella Ella
Hotel City Grand Ella Hotel
Hotel City Grand Ella Hotel Ella

Frequently asked questions

What is the cancellation policy at Hotel City Grand Ella?

Hotel City Grand Ella offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel City Grand Ella?

Yep, Hotel City Grand Ella has a free self car park.

Is there a spa on site at Hotel City Grand Ella?

Yep, there is an onsite spa at Hotel City Grand Ella.

Does Hotel City Grand Ella serve breakfast?

Sure does, complimentary local cuisine breakfast is available daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel City Grand Ella?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel City Grand Ella?

Yep, you can grab a meal at Hotel City Grand Ella's onsite restaurant.

What time are check-in & check-out at Hotel City Grand Ella?

Check-in begins at noon. Check-out time is 11 AM.

Are pets allowed at Hotel City Grand Ella?

No, pets are not allowed.

Hotel City Grand Ella Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 6 out of 6 reviews

3.6/10

Cleanliness

2.0/10

Staff & service

3.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Michelle

Disliked: Staff & service
I arrived at the hotel with a colleague. We had booked seperately. They told him his booking had been cancelled and they had sent him notification, which he never received. They told me there was no booking for me, even when I showed the booking confirmation. THEY JUST SHRUGGED THEIR SHOULDERS and were bot at all apologetic. I noticed today that my credit card has been changed for the booking that never existed according to them. I am disgusted.
Stayed 1 night in Sep 2024

2/10 Terrible

SANDIP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never ever book this property

They ruined our vacation. Never ever book with this property. Confirmed booking before two months and wheb we reached to hotel they said we don't know your booking information and our hotel is full now..
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Please refund now

Still waiting for the refund. We booked via hotels.com and was told no room at the check in. Please refund now.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Rochelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don't book here!

We booked and prepaid for this hotel for 2 nights - turned up and we were told that there were no rooms for us and they don't use hotels.com anymore... we finally were found a room and told we could stay the 2 nights but the next morning were again told that we would need to find another hotel for the next night due to construction work being done (which was a lie as when I asked if we could leave our bags for the day we were told no we needed to be out by 11am obviously to be ready for the next people) - they did refund our second night but even that was a hassle as they tried to give us less than we had actually paid... I would not recommend this hotel at all...
Stayed 2 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A éviter absolument

Le propriétaire a prétendu qu’il ne louait pas ses ses chambres par Hotels.com. En conséquence il a insisté pour exiger un nouveau paiement de la chambre déjà payée. Il a fallu résister à ses menaces et à ses mensonges alors que je lui présentais la réservation et le paiement de la chambre. Par ailleurs, l’hôtel est très moyen. — A ÉVITER ABSOLUMENT —-
Stayed 1 night in Dec 2018