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Bürgenstock Hotels & Resort – Palace Hotel

Sauna, hot tub, steam room, Turkish bath/hammam, body treatments

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool
Breakfast included
Spa
Pet-friendly
Free Wi-Fi
Restaurant

Explore the area

Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363

Place, Hammetschwand Lift
‪19 min walk‬
Place, Burgenstock
‪10 min drive‬
Place, Swiss Transportation Museum
‪28 min drive‬

Room options

About the area

Ennetbuergen

A luxury stay in Ennetbuergen awaits you at Bürgenstock Hotels & Resort – Palace Hotel. You'll be within a 20-minute walk of Hammetschwand Lift and 1.6 km (1 mi) from Burgenstock. Highlights at this ski hotel include 2 outdoor swimming pools, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, RitzCoffier, is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Along with ski-in ski-out access, this hotel offers 2 indoor tennis courts and ski passes. 23680 square feet (2200 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find an indoor swimming pool, free Wi-Fi in public areas and a 24-hour gym. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this 5-property class Ennetbuergen hotel include Chapel Bridge and Lucerne Town Hall.

What's nearby

Hammetschwand Lift - 19 min walk - 1.6 km
Burgenstock - 10 min drive - 1.4 km
Chapel Bridge - 25 min drive - 18.9 km
Lucerne Town Hall - 26 min drive - 20.2 km
Swiss Transportation Museum - 28 min drive - 21.3 km

Getting around

Stansstad Station - 9 min drive
Stans Station - 13 min drive
Zurich Airport (ZRH) - 87 min drive

Restaurants

‪Seerestaurant Schlüssel - ‬17 min drive
‪Nidair Restaurant Flugfeld - ‬15 min drive
‪Hirschen Buochs - ‬16 min drive
‪Lakeview Bar & Lounge - ‬2 min walk
‪Spices - ‬1 min walk

About this property

Bürgenstock Hotels & Resort – Palace Hotel

Have fun with on-site winter activities, including ice skating, and in warmer months enjoy a round of golf at the on-site golf course. After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. This Belle Époque hotel also offers an indoor pool, a children's pool, and a complimentary children's club. For a fee, parking is available.

This 5-star Ennetbuergen hotel is smoke free.

1 building

109 guestrooms or units

7 levels

23680 sq ft of conference space

2200 sq. m of conference space

Built in 2017

Full breakfast (free)

Kid's club (free)

Childcare (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Ski lift tickets

Charging station for electric cars

Business centre (24 hours)

Conference centre

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Library

Terrace

Garden

Outdoor picnic space

Gift shop

Beauty salon

Newspapers for purchase

Fireplace in lobby

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Bürgenstock Hotels & Resort – Palace Hotel offers 109 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Ennetbuergen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

2 indoor pools, outdoor pool, pool loungers

Pool
Spa pool
Breakfast included
Spa

includes taxes & fees

7 July - 8 July

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Train station pick-up and drop-off shuttle (surcharge)
Casino shuttle (surcharge)
Shopping centre shuttle (surcharge)
Ski shuttle nearby
Limo/town car service
Parking on site (CHF 40 per night)
Valet parking on site (CHF 40 per night)
Extended parking on site (CHF 40 per night)
Limited on-site valet and self parking

Food and drink

Free full breakfast available daily 7:00 AM to 10:30 AM
A bar/lounge
A restaurant

Restaurants on site

RitzCoffier

Things to do

2 indoor tennis courts
2 outdoor pools
24-hour health club
9-hole golf course
Bicycle rentals
Children's pool
Fitness classes
Free children's club
Full-service spa
Golf driving range
Golf lessons
Helicopter/aeroplane tours
Hiking/biking trails
Horseback riding/rentals
Hunting
Ice skating
Indoor pool
Library
Outdoor tennis court
Pilates classes
Playground
Ropes course
Sauna
Scooter/moped rentals
Segway rentals/tours
Ski passes
Ski-in/ski-out access
Skydiving
Steam room
Tennis lessons
Yoga classes
Ziplining

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Cot (surcharge)
Free children's club
Indoor pool
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

12 meeting rooms
24-hour business centre
Conference centre (23,680 square foot of space)

Outdoors

Garden
In the mountains
On a lake
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

1 building
7 floors
Belle Époque architecture
Built in 2017
Fireplace in lobby
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Cot (surcharge)
Down comforter
Frette Italian sheets
Memory foam mattress
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Bidet
Designer toiletries
Dressing gowns
Hair dryer
Slippers
Towels provided

Entertainment

LED TV with premium digital channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning
Connecting rooms available
Desk
Heating
Individual decor
Individual furnishings
Iron/ironing board
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Late check-in fee: 100-per cent of room rate for check-in between midnight and midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: CHF 60 per pet, per night
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CHF 225.0 per night.

Cots (infant beds) are available for CHF 50.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: CHF 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: CHF 450 per person (one-way)
Airport shuttle fee per child: CHF 450 (up to 17 years old)
Self-parking fee: CHF 40 per night
Valet parking fee: CHF 40 per night
Extended parking fee: CHF 40 per night
Pet fee: CHF 60 per pet, per night
Service animals are exempt from fees
Late check-in fee: 100 per cent of room rate for check-in between midnight and midnight
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: CHF 50.0 per night
Rollaway bed fee: CHF 225.0 per night
Facilities fee: CHF 100 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

The seasonal pool will open in May and close in September.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bürgenstock Hotels Resort Palace Hotel Ennetbuergen

Bürgenstock Hotels Palace Ennetbuergen

Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel

Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Bürgenstock Hotels Resort Palace Hotel

Bürgenstock Hotels Palace

Hotel Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock Hotels Resort – Palace Hotel

Bürgenstock Palace Hotel

Burgenstock Hotels Palace

Burgenstock Hotels & – Palace

Bürgenstock Hotel Palace hotel

Bürgenstock Hotels Resort – Palace Hotel

Bürgenstock Hotels & Resort – Palace Hotel Hotel

Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen

Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

Frequently asked questions

What is the cancellation policy at Bürgenstock Hotels & Resort – Palace Hotel?

Bürgenstock Hotels & Resort – Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bürgenstock Hotels & Resort – Palace Hotel?

Yep, Bürgenstock Hotels & Resort – Palace Hotel has a self car park for CHF 40 per night. A self car park is also available, for a fee. Additionally there is extended parking for CHF 40 per night.

Is there a spa on site at Bürgenstock Hotels & Resort – Palace Hotel?

Yep, there is an onsite spa at Bürgenstock Hotels & Resort – Palace Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Bürgenstock Hotels & Resort – Palace Hotel have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to September.

What luxury perks are available at Bürgenstock Hotels & Resort – Palace Hotel?

Bürgenstock Hotels & Resort – Palace Hotel features 2 outdoor pools, a full-service spa and a 24-hour health club. All guestrooms come with Frette Italian sheets, memory foam beds and 24-hour room service.

What makes Bürgenstock Hotels & Resort – Palace Hotel a romantic place to stay?

A hot tub and a lounge bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Bürgenstock Hotels & Resort – Palace Hotel.

Is Bürgenstock Hotels & Resort – Palace Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as cots/infant beds in the guestrooms, it's no surprise that Bürgenstock Hotels & Resort – Palace Hotel is a hit with families.

Does Bürgenstock Hotels & Resort – Palace Hotel serve breakfast?

You bet, complimentary full breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Bürgenstock Hotels & Resort – Palace Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Bürgenstock Hotels & Resort – Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Bürgenstock Hotels & Resort – Palace Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Is there a golf course on site at Bürgenstock Hotels & Resort – Palace Hotel?

Yep, Bürgenstock Hotels & Resort – Palace Hotel has a 9-hole golf course. A golf driving range and golf lessons are also available.

Bürgenstock Hotels & Resort – Palace Hotel Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wir hatten uns mehr erhofft

Es war schon ein besonderes Haus und der Ausblick war berauschend sowohl im Zimmer als auch auch im ganzen Hotel. Die Freundlichkeit der Mitarbeiter war war sehr gut. Allerdings waren die deutschen Sprachkenntnisse unterrichtsbedürftig. Einige persönliche Wünsche bliebenoffen. Lange Wege wie vom Zimmer zum Pool sind unserer Ansicht nach zum Preis nicht gerechtfertigt. Das Kulturprogramm im Hotel wäre ausbaufähig. Lange Wartezeiten vor dem Frühstück und nicht angemessene Kleidung der Gäste waren auffallend.

Stayed 3 nights in Apr 2023

Verified

10/10 Excellent

ghassan

24 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Le personnel et le service sont excellents. La chambre dans le palace n’est pas aussi luxueuse pour le prix.

Stayed 1 night in Apr 2023

Verified

10/10 Excellent

Valerie

3 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr schönes Resort inmitten einer malerischen Kulisse. Der beheizte infinity Pool ist einzigartig und das Personal ist durchweg sehr freundlich und zuvorkommend. Das Hotel ist Hunde-freundlich. Die Preise sind teilweise astronomisch hoch (43 CHF für einen Caesar Salad im Restaurant der Lobby), das muss einem bewusst sein. Das Buffet Frühstück im Palace Hotel ist relativ klein und nichts besonderes im Vergleich zu anderen Hotels dieser Klasse. Man kann jedoch auch eine kleine, klassische Auswahl à la Carte bestellen, das Personal ist stets bemüht jeden Wunsch zu ermöglichen. Die Gäste sind sehr international und teilweise leider auch sehr rücksichtslos. Wir hatten insgesamt eine sehr schöne Zeit über Silvester/ Neujahr. Unser einziges wirkliches Manko war unser Silvester Dinner für 600 CHF pro Person, exklusive Getränke. Verglichen mit anderen internationalen Restaurants und Hotels hat das Essen nicht auf einem Niveau mitgespielt was den Preis hätte rechtfertigen können. Für mich hätte ein eigenes Menü kreiert werden sollen, aufgrund von Allergie/ Intoleranz. Dies wurde bei der Buchung besprochen. Leider hat dies überhaupt nicht geklappt. Mir wurden über 3 von 6 Gängen trockenes Sashimi, Rindfleisch ohne Beilage und HÄHNCHEN MIT NATURJOGHURT serviert, bis ich mich nochmals beschwert habe. Das geht absolut gar nicht!! Insbesondere nicht an einem Feiertag, für ein Menü was 600 CHF kostet. Hier muss die interne Kommunikation unbedingt verbessert werden.

Verified

10/10 Excellent

Walter

1 Jul 2022

28 Sept 2021

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The staff were very discourteous and difficult to deal with

Stayed 2 nights in Sep 2021

Verified

8/10 Good

Roberto

28 Sept 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort, some space for improvement

Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!

Stayed 1 night in Sep 2021

Verified

10/10 Excellent

Alexander

Liked: Staff & service, amenities, property conditions & facilities

Fantastic views and service

Stayed 3 nights in Jul 2021

Verified

10/10 Excellent

eyall

25 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience with amazing view.

One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.

Maravilhoso

Maravilhoso. Atendimento cordial. Instalações maravilhosas, restaurantes bons. O hotel tem paisagens lindas e um spa maravilhoso

Stayed 1 night in Feb 2020

Verified

10/10 Excellent

Sonja

13 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicht zu toppen!

Dieses Hotel ist in Bezug auf Lage, Ambiente und Service nicht zu toppen!!!

Stayed 1 night in Feb 2020

Verified

10/10 Excellent

Stutz

12 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

40. Hochzeitstag

Wir hatten zu dem tollen Hotel auch noch super Wetter, war alles perfekt. Wir werden es gerne weiter sagen.

Stayed 1 night in Feb 2020

Bürgenstock Hotels & Resort – Palace Hotel

Photo gallery for Bürgenstock Hotels & Resort – Palace Hotel

Reviews

Popular amenities

Explore the area

Room options

About the area

Ennetbuergen

What's nearby

Getting around

Restaurants

About this property

Bürgenstock Hotels & Resort – Palace Hotel

Similar properties

Bürgenstock Hotel & Alpine Spa

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Bürgenstock Hotels & Resort – Palace Hotel Reviews

Reviews

Exceptional

9.8/10

9.4/10

9.6/10

9.8/10

Reviews

10/10 Excellent

yahya

yahya

8/10 Good

RASHED

RASHED

8/10 Good

Verified traveller

Wir hatten uns mehr erhofft

Verified traveller

10/10 Excellent

ghassan

ghassan

10/10 Excellent

Valerie

Valerie

10/10 Excellent

Walter

HOTEL UNICO !

Walter

10/10 Excellent

Kaspar