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Mercure Exeter Southgate Hotel

4.0 star property
Family-friendly hotel with health club and sauna

Photo gallery for Mercure Exeter Southgate Hotel

Interior
Reception
Daily English breakfast (GBP 16.50 per person)
Exterior
Miscellaneous

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
The current price is NZ$184
includes taxes & fees
1 Jan - 2 Jan 2026

Explore the area

View map
Southernhay East, Exeter, England, EX1 1QF
  • Place, Exeter's Historic Quayside
    ‪1 min walk‬
  • Place, Spacex
    ‪5 min walk‬
  • Place, Exeter Cathedral
    ‪5 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed, Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Connecting rooms available
Free rollaway/extra beds
TV
Portable fan
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Double Bed

About the area

Exeter

A family-friendly stay in the heart of Exeter awaits you at Mercure Exeter Southgate Hotel. Within steps you'll find City Wall and Exeter's Historic Quayside within a short 5-minute stroll. Highlights at this hotel include a restaurant, an indoor swimming pool and a gym. .Gate House Restaurant is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and sauna. 151 square feet (14 square metres) of event facilities include meeting rooms and conference space. Added amenities include free Wi-Fi in public areas and a snack bar/deli. English breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .In proximity to this 4-property class Exeter hotel you'll find Dartmoor National Park.

What's nearby

  • Exeter's Historic Quayside - 1 min walk - 0.2 km
  • Spacex - 5 min walk - 0.4 km
  • Princesshay - 5 min walk - 0.4 km
  • Exeter Cathedral - 5 min walk - 0.4 km
  • University of Exeter - 16 min walk - 1.4 km

Getting around

  • Exeter Central Station - 10 min walk
  • Birmingham Airport (BHX) - 180 min drive

Restaurants

  • ‪George's Meeting House (Wetherspoon) - ‬3 min walk
  • ‪The Hourglass - ‬5 min walk
  • ‪The White Hart Inn - ‬3 min walk
  • ‪Cosy Club - ‬1 min walk
  • ‪Wagamama - ‬6 min walk

About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with health club and sauna
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

  • 1 building
  • 156 guestrooms or units
  • 3 levels
  • Conference rooms
  • 151 sq ft of conference space
  • 14 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Interior detail
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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very good, 1,003 reviews
The price is NZ$152
includes taxes & fees
21 Dec - 22 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Frequently asked questions

What is the cancellation policy at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Exeter Southgate Hotel?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Mercure Exeter Southgate Hotel on 1 Jan 2026 start from NZ$184.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Exeter Southgate Hotel?

Yep, Mercure Exeter Southgate Hotel has a self car park for GBP 16.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Mercure Exeter Southgate Hotel?

The closest beach to Mercure Exeter Southgate Hotel is Dawlish Warren Beach (14.2 km).

Does Mercure Exeter Southgate Hotel have a pool?

Yep, and guests love it! Mercure Exeter Southgate Hotel has an indoor pool.

What luxury perks are available at Mercure Exeter Southgate Hotel?

Mercure Exeter Southgate Hotel features a health club, an indoor pool and 1 hot tub.

Is Mercure Exeter Southgate Hotel family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Mercure Exeter Southgate Hotel is a hit with families.

Does Mercure Exeter Southgate Hotel serve breakfast?

Yep, our guests adore the English brekkie here! Available weekdays between 6:30 AM and 10:00 AM and on weekends from 7:30 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Mercure Exeter Southgate Hotel?

No, Mercure Exeter Southgate Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Exeter Southgate Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Mercure Exeter Southgate Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Exeter Southgate Hotel?

Dogs are welcome at Mercure Exeter Southgate Hotel, with food and water bowls on offer.

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1002 reviews
Rating 8 - Good. 303 out of 1002 reviews
Rating 6 - Okay. 171 out of 1002 reviews
Rating 4 - Poor. 90 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Glyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The reviews online are correct. This hotel does not have functioning air conditioning. Luckily the local temperature was in the low 20s. If it had been high summer it woukd have been unbearable. Fof this hotel to say rooms have AC when they don't and obviously haven’t for a the whole year, is unacceptable. Avoid.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

First impressions

The reception area is nice, staff is helpfull.The rooms are clean ,but the overall impression of the rooms is that they need updating.It all looked very tired.
Stayed 1 night in Aug 2025

4/10 Poor

Lenroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extra charge, plus extra charge!!!!

Decent hotel, in a pretty much perfect location. Gymnasium usage was complimentary (but the facility wasn't very good). Use of the pool/jacuzzi carried an additional charge, even if you were a hotel guest. Parking also carried an additional charge. Very clever, seeing as guests would be charged to park anywhere else they found nearby.
Stayed 1 night in Aug 2025

8/10 Good

Nigel

Stayed 1 night in Aug 2025

8/10 Good

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby, bar and restaurant have an elegant and timeless feel. I loved relaxing on the terrace with a cup of tea and a book. The room was large but my air conditioner didn’t work and the bed felt worn/old. I mentioned it to the desk and they put a mattress topper on the bed which really fixed the issue. The windows opened and in late August with the fan in the room - I was comfortable. The comfort of the rest of the hotel and the fantastic sauna, pool and hot tub made up for the bed and air con to the point that I will definitely stay here again!
Stayed 2 nights in Aug 2025

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Air con rooms is a lie

This was my second stay this year with the last approx 5 months ago. On that occasion, the air conditioning was not working in the more expensive privilege rooms and the staff informed me they knew, and this had been the case for months. With the recent warm weather, I checked the website to make sure the privilege rooms are being listed as including having air conditioning as they are more expensive and in fact, they do confirm this as a feature. Low and behold, five months on there is still no air-conditioning, but they are happy to take your extra money and promote it.
Stayed 2 nights in Aug 2025

4/10 Poor

peter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay here quite often on business and unfortunately there seems to be a gradual decline in maintenance and general condition. The air conditioning in the rooms is still not working and in the room I had this time the TV would not function. It’s not a cheap hotel and the service/ food and pool area usually great however the rooms themselves really need some attention.
Stayed 1 night in Aug 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for venturing out into Exeter
Stayed 1 night in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely fuss free comfortable stay

Lovely friendly and helpful staff, comfortable room and good service, coupled to car parking made this our favourite Exeter accommodation.
Stayed 1 night in Aug 2025

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service

Great location shame about the AC

Good hotel, great location. Car park too small get there early to get a space. AC never seems to work, think each room needs an ac service
Stayed 2 nights in Jul 2025

10/10 Excellent

Connor

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

Not good

We had a lovely room and free drinks were put into our fridge everyday but didn’t get any milk or teabags, the bed was awful springs protruding everywhere and I came home with a bad back and pillows were not much better. But the worst thing of all was for 4 nights of our 5 the toilet stopped flushing and we had to call maintenance in for those days , we were told they ordered the correct part but it had not arrived before we left but worse than that was the raw sewage smell in the bedroom, however we were greatful for working air con as we heard a lot of people complaining they had none. We were offered a couple of drinks vouchers but when we went to use them we could only have certain drinks to be quite honest I think they should have at least refunded or gave us some meal vouchers . Was such a shame as we had looked forward to our stay and now I feel even more stressed than before I went
Stayed 5 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness
The hotel is a bit tired but the enthusiasm of the staff made all the difference. The breakfast buffet was first class and I enjoyed using the swimming pool .
Stayed 1 night in Aug 2025

10/10 Excellent

Lauren

Stayed 4 nights in Aug 2025

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. All reception and bar staff really helpful. Room changed instantly when I discovered A Con not working. Bar staff went above and beyond to be helpful. Room v good comfortable bed and lovely bathroom. My second visit at this hotel will use it again.
Stayed 1 night in Jul 2025

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Jul 2025

6/10 Okay

peter

Business traveller
Liked: Cleanliness, staff & service

Great hotel but air con issues left me hot.

Stayed here before and previously had issues with the air conditioning which again on this trip was broken leading to an uncomfortable nights sleep. Otherwise love this hotel, great pool, breakfast and service. Staff apologised and offered free drink etc but being able to sleep in a cool room is an essential for me so would make me think twice about booking again.
Stayed 1 night in Jul 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, room comfort

Good staff.

After my bad experience at my previous hotel the night before the lady on reception was a pleasure and credit to the hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Mr

Liked: Staff & service
No air on mmmmm
Stayed 4 nights in Jul 2025

8/10 Good

SARAH

Travelled with family
Liked: Staff & service

Comfortable but needs updating

Hotel lovely. Room needs new carpet etc. electric points on wall were not fully secured. Air con not working but given free parking as a sweetener. Telephone in room not working so unable to call reception . Had to use my mobile to ring through to reception - twice…… as my request was not followed up first time so rang again after an hour of waiting. … . Request was for more tea bags as only one everyday tea bag in room- for two of us. Only 4 small milk pots to make tea in morning. But …. We were staying for my daughter’s graduation and the note & chocolates left in the room for her were a lovely touch.
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Air conditioning wasn’t working but the staff made every effort to keep us comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heatwave stay

I checked in on an incredibly hot day when the air conditioning wasn't working as it should. The lady at reception moved my room without being asked to make sure the room I was checked into had air con. When I got to my room, it had clearly been prepared with the heat in mind - the curtains were closed against the direct sunlight and a fan was running - the room was lovely and cool, a nice reprieve from the heat outside. Staff are polite and incredibly helpful.
Stayed 1 night in Jul 2025