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Eden Arms Hotel, Durham

3.0 star property

Photo gallery for Eden Arms Hotel, Durham

Front of property
Lobby
Reception
Lobby
Standard Double Room

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping

Explore the area

View map
Middridge Road, Rushyford, Ferryhill, England, DL17 0LL
  • Place, Windlestone Hall Country Park
    ‪2 min drive‬
  • Place, Durham University
    ‪16 min drive‬
  • Place, Quayside
    ‪49 min drive‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

  • 11 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Ferryhill

At Eden Arms Hotel, Durham you'll be 1.9 km (1.2 mi) from Windlestone Hall Country Park and 4.6 km (2.9 mi) from Newton Aycliffe Leisure Centre. Highlights at this hotel include a restaurant, free self-parking and a sauna. .This pet-friendly hotel offers free WiFi in public areas and luggage storage. .Attractions within a 15-minute drive of this 3-property class Ferryhill hotel include Durham Cathedral and Durham University.

What's nearby

  • Windlestone Hall Country Park - 2 min drive - 3.0 km
  • Durham University - 16 min drive - 14.9 km
  • Durham Cathedral - 18 min drive - 17.2 km
  • Beamish Open Air Museum - 35 min drive - 35.5 km
  • Quayside - 49 min drive - 48.0 km

Getting around

  • Newton Aycliffe Station - 9 min drive
  • Durham (MME-Teesside Intl.) - 32 min drive

Restaurants

  • ‪Cobblers Hall - ‬3 min drive
  • ‪Greggs - ‬5 min drive
  • ‪Navy Club - ‬4 min drive
  • ‪Mike's Fish Bar - ‬5 min drive
  • ‪Bengal Lounge - ‬4 min drive

About this property

Eden Arms Hotel, Durham

There's a restaurant on site. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this 3-star Ferryhill hotel.

  • 45 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • Smoking in designated areas
  • Dining venue
Eden Arms Hotel, Durham offers 45 accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. 32-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include baths or showers and complimentary toiletries. This Ferryhill hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Sauna
  • Steam room

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

Property is also known as

Eden Arms Ferryhill
Eden Arms Hotel Ferryhill
Eden Arms Hotel Rushyford
Eden Arms Rushyford
Eden Arms Hotel
The Eden Arms Hotel
Eden Arms Hotel Durham
OYO Eden Arms Hotel Durham
Eden Arms Hotel, Durham Hotel
Eden Arms Hotel, Durham Ferryhill
Eden Arms Hotel, Durham Hotel Ferryhill

Frequently asked questions

Is parking available at Eden Arms Hotel, Durham?

Yep, Eden Arms Hotel, Durham has a free self car park.

Is there a free airport shuttle available at Eden Arms Hotel, Durham?

No, Eden Arms Hotel, Durham does not offer an airport shuttle service.

Is there a bar or restaurant at Eden Arms Hotel, Durham?

Yep, you can grab a meal at Eden Arms Hotel, Durham's onsite restaurant.

What time are check-in & check-out at Eden Arms Hotel, Durham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Eden Arms Hotel, Durham Reviews

Reviews

6.8
Rating 10 - Excellent. 6 out of 46 reviews
Rating 8 - Good. 19 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 7 out of 46 reviews
Rating 2 - Terrible. 5 out of 46 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stopover

Just stopped for one night on my way to Newcastle enjoyed the stay
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not as it looks like on the web page

Photos on website look great, but it is not like that inside. Bathroom tiles need regrouted, silicon seal old and tired with pink mould visible, windows faulty, paint peeling from roof and window ledge. The hotel requires a major revamp.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The ground floor is muliti level. From reception you need to climb one flight of stairs to reach the Bar area and down another flight of stairs to go for Breakfast. Our room was on the first floor and required 3 flights of stairs. No lift
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Lovely staff clean and tidy, will be going back
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool closed, stops serving food at 7.30pm, pipes bang and clatter all night, the kettle didn't work, the room door didn't lock and I think it's actually a care home for the elderly. No -one was under 65. The wallpaper and paint peeling. The bed was uncomfortable. Terrible.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was rather unfortunate that the swimming pool was closed while we were there. The water pipes were very noisy.
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff where helpful especially the receptionist and the afternoon bar staff. Unfortunately there are no lifts as disabled this was an issue as room was up stairs and along very long corridor. They introduced a new menu when we chose items from the menu we where told the fish order hadnt arrived also various lines where different in areas- WHY. We finally ordered however wasnt what we wanted i must say we where a party of 5, cheesy chips came which were disgraceful and was handed back. We were staying at this hotel as it was local to a very personnel event therefore was not a jolly so it was awful when we all went to bed after a very stressful day , could not go to sleep because our rooms where above the dining room where a singer was singing until 10.38pm very difficult, maybe we should have been told when we arrived. Breakfast was good and again staff pleasant.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eden Arms

Lovely place really helpful staff, however check out is at 10am and breakfast is 8am to 9am so felt a bit rushed leaving after a lovely evening at Kynren...
Stayed 1 night in Aug 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
It was dated and need o a up keep not very clean rooms ok only there 1 night
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Clean and efficient

Stayed at the Eden arms for one night on a business trip. The hotel is dated in decor and breakfast choices but it was clean and the staff were lovely. The service was efficient and friendly and the room had a hairdryer, tea/coffee making facilities and ironing board/iron which is really all that was needed. I did not have the chance to use the leisure facilities so can’t comment on those. Only negative was the lack of mobile phone reception at the hotel but there is free WiFi available.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
needs to be repaired, the staff was ok. Restaurant limited opping time
Stayed 3 nights in Jun 2019
Verified

2/10 Terrible

Haresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Run down hotel

Run down hotel next to a noisy dual carriageway.
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely an d clean staff were a bit stuck up and food wasn't very nice
Stayed 1 night in May 2019
Verified

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in need of refurbishment and mainly caters for bus trips , the food is average, that being said the staff are very friendly but I won’t be rushing back
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all lovely, the handyman made us laugh everyday. Such a cheery guy. Manager very accommodating.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel and staff. Not suitable for a business

Very nice comfortable and quiet rooms. The food is nice in the restaurant. There is no WiFi or mobile signal . The meal times are very restrictive. Breakfast starts at 8 AM. This hotel is not suited for business travellers.
Stayed 4 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Breakfast on first morning had run out of bacon ,sausage , hash browns fifteen minutes before closing time!, Bedroom could be very good but too much paint pealing off, much of the wallpaper coming off! Basically the bedroom was tatty. Breakfast problems were really improved for second day.
Stayed 2 nights in Jun 2018
Verified

8/10 Good

Janet

Liked: Cleanliness, staff & service, room comfort
We thought our room was very well appointed, clean and well equipped. The menu for evening meals wasn't very adventurous and the times for breakfasts, 8 till 9 not very 21st Century! Some parts of the hotel were looking a bit tired too. The member of staff that checked us in was very friendly.
Verified

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Mould on Lampshades, room dark, needs refreshing/decoration. Meal Lukewarm and poor quality
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Frank

Liked: Cleanliness

Not suitable for business stays

Not suitable for business stays as it is a shearings coach holiday hotel
Stayed 1 night in Nov 2017
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location, nice room, great breakfast
Stayed 1 night in Sep 2017
Verified

2/10 Terrible

sam

Disliked: Cleanliness, property conditions & facilities, room comfort

stop off

disappointing stay given the price of the room. Tfhe room looked like it was in the middle of being decorated. Bed was small and not comfortable. Sound proofing not good.
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities

Average experience with some issues

The service was okay but the wifi/internet is not reliable and does not work properly in the rooms. The night porter had to sort out my access when I was in the common areas. The shower was not working in my room and the bathroom and room generally were rather tired. The room rate is fine but this reflects the quality I feel. Bar food and restaurant generally fine
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing experience.

This hotel had a well worn look. Lighting in bedroom was very poor, not enough light to read. We had to read in the lounge area. Wi-if was very difficult to log Into. The evening meal menu was very poor and the bar menu was even worse.
Stayed 1 night in Jun 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great to come back after a number of years. N

Only stayed onne night but very impressed with room, facilites and cleanliness.
Stayed 1 night in May 2017