Filipana accommodation from NZ$240

I was incredibly disappointed with my stay here and feel very misled by the information on Expedia. This is advertised as a resort-style hotel off the beaten path. And it kind of is, but nothing is open. I spent five nights and the Burger bar was never open, the coffee shop was never open. All these shops along the main walkway were closed. The restaurant opened at mysterious times. The information on Expedia says there's a buffet style restaurant. There isn't. It says the pool restaurant Oliva serves brunch, lunch, and dinner, but its only open from 12-5, so no brunch and dinner only if you eat dinner before 5pm. There is nothing here. There are no bars, no lobby bars, no pool bars, nobody serving drinks anywhere. At 9pm the resort is empty. There is nothing to do. The only breakfast option is to go to the OTHER hotel where you can pay 19€ (not 17€ like Expedia says) for access to the buffet. I don't know why breakfast was not included in my booking, but I had to pay. There is a supermarket and the idea seems to be that you are to buy groceries and cook in your room. I am on vacation and have no interest in cooking. When I spoke to the woman at the front desk she basically confirmed "we are not a hotel, we just rent apartments." I wish Expedia had made that clear so I didn't waste my money and vacation time expecting five nights in a resort. The bus stop is a 15 minute walk and you need to take the bus 20 minutes into town to actually do anything. Better to book there.

Lovely five star experience

We had a wonderful stay at this hotel. It is nicely decorated with pool, steam rooms and a gym. Upon arrival, we were pleasantly surprised with a complimentary room upgrade and a birthday cake. The premium room was very spacious, comfortable, and made our stay even more enjoyable. Thank you for the hospitality. The dinner and breakfast buffets had wide variety of options in high quality. The only downside was that drinks were not included with dinner, which was a bit unexpected. One area for improvement would be the steam rooms. Guests are not allowed to wear swimsuits in any of the steam rooms, meaning everyone must be fully nude in shared spaces. It would be more comfortable if this were optional. I would personally feel more at ease if there were separate spaces by gender or the option to wear swimwear, as I’ve experienced in other hotels. Because of this policy, I wasn’t able to enjoy the steam rooms. Overall, we had a great time and would highly recommend the hotel!